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    Cut'z By Ms Rachel

    5.0 (1 review)
    Closed Closed

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    5 years ago

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    Define Image

    Define Image

    4.4
    (14 reviews)
    3.8 mi
    $$

    HORRIBLE EXPERIENCE! STAY AWAY!…read more Cancelled my appointment when I was in their parking lot! I was really looking forward to my appointment with Define for highlights. I received Four messages regarding my appointment and asking me to confirm it. I confirmed each time. I drove 35 minutes and was pulling into the parking lot when I received a phone call 12 minutes before my appointment that it was cancelled. It's very odd because there was ZERO APOLOGY OR CARE from their receptionist. When I stated that I was in the parking lot, she replied with, I called you 30 minutes ago. I don't think this person realizes that caller id shows when someone calls and/or texts. The salon was exceptionally unprofessional and quite frankly, downright rude. I understand that things happen but to cancel the appointment after you confirmed it four times, 12 minutes before the appointment is exceptionally unprofessional. Had they apologized, or cared at all, I would not be writing this review. I was polite and professional, and honestly just taken aback. They were exceptionally unprofessional and I will never go back. I still can't believe how rude they actually were. They acted as though I had changed the appointment. HORRIBLE EXPERIENCE! STAY AWAY!

    Love! Love! Love! I love how my hair turned out. I'm a natural redhead but it has a tendency to…read moreturn copper. I'm always afraid to color my hair and get results that look fake. They listened to my needs and helped me find exactly what I was looking for!

    Photos
    It's effortless really... see for a retouch in a few months. Toned down the brassy with a blend out.
    It's effortless really... see for a retouch in a few months. Toned down the brassy with a blend out.
    Kicked up chocolate + accentuates shine + dark roots + timeless look + ultra glossy color + platinum radiates with a tousled touch!
    Kicked up chocolate + accentuates shine + dark roots + timeless look + ultra glossy color + platinum radiates with a tousled touch!
    Destination Wedding

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    Destination Wedding

    Cut'z By Ms Rachel - kidshairsalons - Updated August 2026

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