Dropped of my car after waiting 3 weeks for an appointment, waited 34 more days and finally I had enough, call up and tell them i need my Car tomorrow...
First the bill shows $700 for tuning N/A and Tuning Spray... So I question why, you already tuned my car for N/A and you confirmed it was saved in your system so why would i get charged again for it. So he goes and speaks to the Manager and they change the price to about $400 or so.
Anyway on to the car... I get the walk around and they show me the lingenfelter installed and tell me how it works as far as using the nitrous. So i ask, ok how does the 2 step function work which is what I brought the car in for!!! . He responds oh, uhm, let me go ask. Comes back and tells me, so if you read the instructions it tells you on the manual, and prints me a copy of the manual (ton of pages). Uhm, ok... I guess ill go home and read how to use the 2 step.
I moved down to GA now, and I've read how to use the 2 step, adjusted the RPM settings i want to test with and nothing. So I write to Tunetime and let them know, hey this is not working or I am doing something wrong... So the president responds and tells me let me check on this and get back to you shortly. 3 days go by and no answer so I start looking for a shop down here and find a reputable shop less than 5 miles from me. I drop the car off and ask them to look at the 2 step while they address something else. They check it out and tell me, its not even wired up for the 2 step function just the Nos function. It needs the relay, wiring etc...
So I write to Tunetime again, and let them know, Hey I had my car checked out for some other things and this new shop is telling me this lingenfelter box is not even set up for the 2 step. I tell them, this is the main reason i brought the car for you, waited 3 weeks for the appointment, another 34 days for the car and this was not even done... What do you propose on how to fix this? They respond that I did not bring the car for that and basically tell me to move on.
Really? thats how you are handling this?
I brought the car in for 1 thing, got upsold waited almost 2 months in total and did not even get what I went in for and got charged a ton for an "upscale professional" shop but got crap service. Then when I complained and gave them the opportunity to fix or offer anything, they passed the buck and basically told me flip off....
Be careful bringing your car here! Stay in constant communication with them if you are leaving your car for an extended period of time and make sure your car isn't just sitting outside in front of their shop just for pictures! read more