I had previously posted a negative review, and my updated rating reflects my recent interaction with Mike, the owner of Tumbleweed Distillery. Mike reached out to me personally regarding my prior experience. During our conversation, Mike offered a heartfelt and genuine apology without making excuses or requesting any changes to the review. However, I felt that after our conversation, it was certainly owed that I make an update. He emphasized that the previous critique served as a valuable learning opportunity for everyone involved and that they would be approaching things differently in the future. It's personal and sincere customer service like this that contributes to the success of small businesses. Despite my initial disappointment, it has made us all excited to visit again when we're back in the area. I want to express my thanks to Mike for going above and beyond my expectations, and I look forward to next time. read more