I am writing to share my extremely disappointing experience at TumbleFresh Laundry in Hudson, WI, on March 2, 2024. On that day, all the washing machines were out of service. The machines were locked, stuck on the one-minute mark, filled with water, and continuously washing without spinning. Customers, including myself, were trapped, unable to retrieve our laundry, and waited for hours for a maintenance technician to arrive.
The laundromat attendant on duty assured everyone that we would receive a full refund and provided "out of service" cards to fill out. Despite completing the card, I never received my refund. I returned a few weeks later and spoke with the same attendant, who shared similar difficulties in contacting management. I filled out another form, yet again, I received no refund. Attempts to contact customer service by phone were unsuccessful, but I recently submitted a form via their online "Contact Us" link.
Subsequently, I was contacted by Assistant Sales Support Manager Jack Linn, who has refused to issue my refund of $95 for the incident on March 2, 2024. In our email exchanges, Mr. Linn has not even acknowledged the widespread machine failure that day, the fact that customers were locked in, or the hours we spent waiting for maintenance. The laundromat attendant, who was also present that day, can verify this. I have spoken to the laundromat attendant recently and they promised to get in touch with management again about my refund.
Overall, I am very disappointed with TumbleFresh, their customer service, and especially Jack Linn. I would like to note that the laundromat attendant has been consistently helpful, and I appreciate her efforts to assist me. read more