Clean Laundromat with reasonable prices in today's economy. I did not look to see if there were snack machines, I was there briefly to wash some comforters.The customers are nice and kept to themselves while I was there. My only complaint was the young man on duty this evening. I used two Electrolux machines, W41802 numbers 6&7 for $6.50 separately. Once I put my money in the machine a sign lit up on the machine to tell me to press the button to start the machine. When I did that the machine began to blink and signaled for me to add another quarter. I thought, I know I put the correct change in, maybe someone before me did not and I was being retroactively charged. (Just my way of deducing) At any rate I put the same amount of money into the 2nd machine and the exact same thing happened. I then began to think perhaps the machines are an extra quarter and they have not changed the price listed on the machines yet. Later I saw a young man that was being approached with questions from patrons and realized he worked there. I approached him and asked have the machines gone up 25 cents? He did not quite understand what I meant so I explained what happened as he went over to my machines to check them. His response was, "That should not have happened", and walked away. I was perplexed as to if he went to check on the machines another way or what just happened. I walked around the corner to where he went and he was mopping. I asked, "Are you going to do anything about the machines?" He stated, "Yes, I'll tell my boss." I then asked, Will he contact me"? He stated he did not know. I stated, "Well can I have his number to see how the machine situation is going to be resolved, because I don't know if this is going on with all the machines"? He stated, "No, because he does not want to be bothered with a bunch of people calling with complaints," and before he could finish his rant, I realized what I was dealing with and said, "That's okay", and I walked away. I decided to contact the laundromat and make a complaint about the unprofessional and dismissive service I had just experienced. I grabbed a paper towel wrote down the machine information and the time, which was 6:00pm. As I was writing, the young man seemed to be perturbed because he came over to where I was sitting, moved the carts and starting mopping and splashed water near where I was seated. I had made up me mind to just sit there and wait for my items to finished drying. About 5 minutes into my sitting there, he came over and asked me did I turn my water to hot when I washed. I stated "yes." He said, "That's why you were charged an extra 25 cents. The hot water is charged extra." I then said, "Oh, so there is not problem on my part now that I know why the machines were charging extra." He just walked away with no type of apology for the misunderstanding, or his lack of not wanting to use decent dialogue with me as a customer. He looked to be in his 20's, but I thought regardless of his age, common sense allows you to speak to people with decency and understanding, especially if you are an employee representing a business. read more