The quality of the detail is 4 out of 5 stars. The guy who pulled my vehicle out was really nice and attentive, but he wasn't the guy who worked on my vehicle. He said he didn't have enough time to train guys to be perfect, so he had to look over my car to make adjustments. They missed a few spots on the interior that had obvious buildup.
The real problem stems from their "front office," which is weirdly located through the back of the garage (watch your step) and up a flight of stairs to what could barely be called an office. The office personnel are not professional and don't seem to have their affairs in order. They offered their "waiting room," which is a dirty, poorly-lit room with what Walmart might call a "fancy" water feature.
I dropped off my car at 10am and they told me may vehicle would be ready in 4-5 hours. I called at 2:45pm and no answer. I called at 3:00pm and no answer. I figure they are busy and make my way over to pick up my vehicle. There was only one person (the best worker they have) who called the front office people because I wanted to pay with a credit card. The front office people were not anywhere close to the facility. The only reason I was able to take my car with me is because I randomly had $200 cash, which never happens.
Like I said, one employee (nice guy, short brown hair, tattoos) is great and it's obvious he cares. The front office staff sucks and do not care about return customers. read more