I have brought my son here for the last 8 years to see Dr. Reddy. It used to be a county clinic…read morebut ever since FHCN took over the building was fully restored and they added more nurses to meet with the capacity of patients that were here. The staff is very friendly and nice. We are always able to get an appointment when needed and if I ever need to get a hold of my sons dr, they always help get messages to him right away.

Long wait, okay doctors. Not the best but not bad lol they take Medi-cal so that's niceread more

This is my 3rd update on this Wonderful facility Yesterday I had to go into this Urgent Care.. and…read moreas Usual the Entire Staff was Extremely professional and Kind! I was Seen within 15 minutes ... Once I was Seen by the PA she was extremely professional as well as Knowledgeable and I was given my Scripts and sent on my way! Also This facility is the Cleanest Healthcare facility I've ever ever been inside of EVER! Hands Down!

Appointment was at 9 15 am I was there on time, got home 2 hours later, went right home after…read moreappointment, live 10 minutes away, way too long to spend at a clinic. Appointments are made every 15 minutes but can't be done on time.

I love the doctors here. The medical assistants are great as well. Hard to find good pediatricians…read morein the area and that's why I've stayed with this office. But the front desk receptionist/staff could use a class or two on customer service. Every time I call, it feels like I'm an inconvenience for her. I dislike her tone/attitude and just sets the mood for the entire appointment or phone call. Like others mentioned, you can stand there starring and there is no acknowledgement. I understand if you're on the phone, and can't put the phone down to talk to me (common sense). A simple smile or hand gesture to say it will be a minute would suffice and go a long way. Still trying to figure out if it's worth dealing with the front desk staff in order to have a good doctor.

I truly love the drs at pine pediatric. They are friendly and attentive to the patient needs. I…read morehave to say though, that the receptionist at the front is so rude. I always feel like she ignores me and does not want to be there. She is short with me and doesn't answer all of my questions. I hope they change her soon or I will consider going elsewhere.

We LOVE Dr. McNinch. We had our son less than a month ago and Dr. Mcninch came to visit us in the…read morehospital to meet him. We have already had a few appointments with her at her office and every time we leave, we feel better than when we came in. She is a very positive person and is really great with the children. We are first time parents and she makes us feel like we are doing all the right things with our son. What a great pediatrician!

Great clinic, great people doing a great job. Minus 1 star though for their text system. They blow…read moreup my phone with appointment information, yet when I text them for appointments (as they prefer to calling them) I get no response. They were better about responding to text messages when they began taking appointments by text, but perhaps they become overwhelmed by the process. I do think if they cut out half the volume of texts they send me, they would have more time to answer people's texts. I sent in at least 3 requests over an 8 hour period, which normally would only need one text. Finally, 30 minutes before they closed I had to call them. By that I mean I had to sit on hold for quite some time to make an appointment. This is also part of the problem. Since they began the preference for text over phoning in for appointments, one will sit on hold far longer than before. I used to be on hold for no longer than 5 minutes or so. Now, it's more like 10 - 20 minutes. Maybe I am the only one having these issues. Otherwise, the quality of care, number of services, excellent referrals, and quality of service in office are excellent!

Dr Chahill is a horrible doctor.He is to old to be practicing and should've retired years ago. He…read moreis their only neurologist, which is a shame. Hos hands shake like he's having a seizure. He seems to know nothing aboutyl my situation even though I've seen him multiple times. Every time I see him, it is like the first visit. You're better off scheduling with a neurologist out of network because Doctor Chahill is no help. He always seem to not care about my situation. In fact, it seemed to me like I was just a number that he wanted to get in and get out. Super frustrating

Dr. De la Cruz was really caring with my children. He showed care and compassion towards them…read more This location is a good location to come. It is my first time and hopefully will not be my last. Front desk was fast and professional. Usually they confirm your personal information out loud but in here they are sensitive about your information and find the way to communicated. This location is way much better than the location at 1101 Cherry St at Tulare. Thank you for caring and understanding the sensitive matter of each patient.

Their neurologist Dr Chahill is horrible. He always comes off disattached as if he does not care…read moreabout you. Schedule your appointments out of network. Dr Chahill needs to retire asap

Every time I feel sick, I go to Dr. Gu. She is very smart and intelligent. She knows exactly how to…read moretreat you.

good service, front desk asistant can be better, short wait, no sick anymore, nice and smat docterread more

For Dr. Frank Galindo, Jr. Pediatrics I can't say enough good things about this office. They have…read morebeen nothing but great with my two babies every single time they are in need of the same day appointment because they are sick the front desk staff is always happy to get us in if you're looking for a Pediatrician, do yourself a favor and go with one of the Galindo's.

**Disappointing Experience at Adventist Health Visalia Quick Care**…read more A week and a half ago, I visited Adventist Health Visalia Quick Care because I was experiencing a cough, headache, and fever\. I was tested for COVID\-19 and influenza, and after waiting for the results, I was seen by Juanita Castellanos\. I was informed that I had tested negative for the conditions I was tested for\. However, my time with the provider lasted no more than two minutes\. I was advised to take over\-the\-counter medication and to follow up with my primary care doctor if I was not feeling better by Monday\. I explained that I had already been self\-medicating for three days before coming in, yet this information did not seem to receive any acknowledgment or further discussion\. I left feeling disappointed with the lack of attention and concern given to my symptoms\. I understand that urgent care facilities can be busy and that providers have many patients to see\. However, **healthcare should be about more than the number of patients seen in a day; it should be about the quality of care each patient receives\.** Patients deserve to feel heard, have their concerns taken seriously, and receive an appropriate assessment of their symptoms\. Unfortunately, I left feeling as though my visit was rushed rather than receiving the care and attention I had hoped for\. I believe every patient deserves more than a brief interaction and a recommendation to take over\-the\-counter medication, especially when they have already been trying to manage their symptoms on their own\. I hope Adventist Health Visalia takes this feedback constructively and considers how it can improve the patient experience\. Everyone deserves to feel that their health and well\-being matter\.