At the time we were first time parents with a 2024 baby. We were first time FHCN but we were on the…read moresearch for a private doctor. We came across DR Rusch's reviews and decided to give her a try. Thank God we did!! She's so awesome. She interacts with our daughter. She goes above and beyond. We were so excited knowing she accepts siblings too! Our November 2025 baby was welcomed and awwww by the staff and doctor.

Dr. Rusch is really great. She takes time in the room to listen and give you ideas on how to help…read morethe illness at home with OTC. Huge tips on what to look for and explains what she is giving and why. Doctor gives awesome treatment. I have recommended to many times her but I do let them know some downsides. it does take a while to get to you BUT I have learn it's from the 1:1 time she takes for each patient. She isn't making you wait forever and see's your kid under 5 mins. Your appointment takes a while in the room because she is always willing to answer questions. So if its a while til she gets to your kid just think she is not quick to diagnose. 2 Wednesdays she is rarely open that leads to limited availability. 3 it's hard to get in for sicknesses because she is the only doctor and she doesn't have a NP or PA to help it's just her. However, if you call sometimes there are cancellations. The girls sometimes even call you back like hey I know you called earlier I got a cancellation. I have left messages for doctor that lead to needing to make an appointment but sometimes she is willing to do a telemedicine appointment but those are rare & although they are convenient I love that she doesn't have want to guess. I'm so glad I changed my son to her because it's just been life changing. I know I said downfalls but they are in someways strong points. Ive been to over offices with different pediatricians and she is by far the best in Porterville. I also want to add my son is on the spectrum and she gets in the floor with him to make him feel comfortable and goes at his pace. Explains everything to him. They have developed and trusting relationship not just her but the staff. My son wouldn't event want to go inside or let them do anything to now he lets them die almost anything. Shots not so much but what kid wants shots?!

I have always been treated with kindness and compassion. The doctors I have seen take their time…read moreand never rush the appointment. I highly recommend the clinic.

This is a great place. I came in to set myself up as a new patient, had some concerns with my…read moregenitals. Kaylah was very nice and quick. She set up x-rays for me, a blood test, and said that she will see me again in two weeks. Very good first experience there. Recommend it.

Below standard care. Usher people in like cattle. Not much to expect when your on medical. Rude,…read morecame in for results of an ultrasound and the Dr. Isn't taking new patients, so she sent me off to wait a month to discuss surgery with a different provider. Didn't want to hear any information, just 2 minutes in and out. Definitely would stay away from Dr. Hernandez, she expected me to know she wasn't excepting new clients? Isn't that the clinics job? So she refused to address any issues other than confirming what I already new from the symptoms I'd been having. Bet she got full pay for doing a lot more than crossing her arms and rolling her eyes. 2 stars for the girls hat checked me in and walked me to the room. None for her.

The provider I saw not a very friendly guy. He needs to be in a different profession because he…read moredoesn't listen to what you tell him and prescribes medication that you told him you didn't want. He really has a bad attitude. I don't know his name because he never introduced himself and his name badge was turned so you couldn't see his name. I got in quick but it was a waste of my time and money. I already know what I was prescribed won't work.

Called in right away. The NP was very knowledgeable and answered all my questions. She was quick…read moreand efficient. Nursing staff and front desk were friendly.

I love the doctors here. The medical assistants are great as well. Hard to find good pediatricians…read morein the area and that's why I've stayed with this office. But the front desk receptionist/staff could use a class or two on customer service. Every time I call, it feels like I'm an inconvenience for her. I dislike her tone/attitude and just sets the mood for the entire appointment or phone call. Like others mentioned, you can stand there starring and there is no acknowledgement. I understand if you're on the phone, and can't put the phone down to talk to me (common sense). A simple smile or hand gesture to say it will be a minute would suffice and go a long way. Still trying to figure out if it's worth dealing with the front desk staff in order to have a good doctor.

I truly love the drs at pine pediatric. They are friendly and attentive to the patient needs. I…read morehave to say though, that the receptionist at the front is so rude. I always feel like she ignores me and does not want to be there. She is short with me and doesn't answer all of my questions. I hope they change her soon or I will consider going elsewhere.

Appointment was at 9 15 am I was there on time, got home 2 hours later, went right home after…read moreappointment, live 10 minutes away, way too long to spend at a clinic. Appointments are made every 15 minutes but can't be done on time.

They ordered tests that weren't covered by my insurance, then made me come back in to tell me…read moreeverything looks fine which cost me another $50 copay. My visit to these grifters cost me over $500 for nothing. They could've just called me to tell me everything was fine.

good service, front desk asistant can be better, short wait, no sick anymore, nice and smat docterread more

Horrible I want to cash pay for a service my medical wouldn't cover and they continued to hang up…read moreon me when I'm try to get a service they provide!! Why wait for my insurance to reimburse you when I'm more than willing to pay!!! If I could zero stars I would

We LOVE Dr. McNinch. We had our son less than a month ago and Dr. Mcninch came to visit us in the…read morehospital to meet him. We have already had a few appointments with her at her office and every time we leave, we feel better than when we came in. She is a very positive person and is really great with the children. We are first time parents and she makes us feel like we are doing all the right things with our son. What a great pediatrician!

I LOVE LOVE LOVE Dr. Ceniza, I have a 6 & 4 year almost 5 year old. She has been the only Dr my…read morekids see since she became our Dr after my youngest was born. She is very attentive, addresses ALL my concerns, and genuinely cares about her patients! My son has a total of 5 specialist he has routine visits with and Dr Ceniza is very involved and informed in regards to each one. She is VERY easy to get ahold of after hours and I've never once had any trouble getting a same day appointment when needed. Office can get a bit busy, but remember there are several different Dr's in this office sharing one set of staff and waiting room. Staff has never been rude, and the nurse line is also very helpful! I NEVER write reviews only read them lol and when I noticed there was not one posted at all I felt the need to RATE! I very recently have moved out of state and finding a pedestrian that will meet all my standards the way Dr. Ceniza has will be extremely hard to do! I wish I could of moved her with me!