From the time we walked through the door until we left we received the best care! Check in was very…read moresmooth. The NP was excellent and very professional. Definitely recommend this place! Amazing staff!

I have been seeing Doctor Voong since moving to Visalia in March 2024. He and his staff have been…read morethe most attentive group of individuals I have encountered. Recently I went to see Doctor Voong due to a pain in my right ankle. He noticed that I had not seen him for this previously and was concerned. He gave me an epidural. I reported that the pain was worsening. He gave me another. Under his wise judgement, I was able to walk out of the office. Thank you Doctor Voong.

Very unprofessional and rude. Would not recommend. Went to him to for pain management and he…read morelaughed at me.

Appointment was at 9 15 am I was there on time, got home 2 hours later, went right home after…read moreappointment, live 10 minutes away, way too long to spend at a clinic. Appointments are made every 15 minutes but can't be done on time.

They ordered tests that weren't covered by my insurance, then made me come back in to tell me…read moreeverything looks fine which cost me another $50 copay. My visit to these grifters cost me over $500 for nothing. They could've just called me to tell me everything was fine.

Quality care by the medical staff. Nurses are top notch and answer questions. My dad recieved…read moreexcellent care in the month he was here for end of life leukemia. ICU, ICCU and general patient areas were all visited. Alsi a shout out for Ambrosia Cafe, Starbucks affiliate. Quality food at a reasonable price. Paninnis are great!

1 STAR - A PATTERN OF INTIMIDATION, DISMISSAL, AND FAILURE OF BASIC CARE…read more I waited a long time before writing this review because I wanted to be fair and accurate. Unfortunately, after multiple emergency room visits, I feel an obligation to document what I experienced so other patients -- and leadership -- understand what is happening here. This was not one bad interaction or an overwhelmed shift. It was a pattern of deeply inconsistent care, ranging from truly exceptional compassion to behavior that was dismissive, intimidating, and completely inappropriate in a healthcare setting. THE STAFF WHO DID IT RIGHT It is important to acknowledge the individuals who genuinely embodied what emergency care should be: * Katie, RN -- Calm, compassionate, grounding, and professional during a severe panic attack. * Stephanie, BSN & Douglas, LVN -- Absolute angels. Consistently kind, attentive, patient, and humane across visits. * Matthew, PA-C -- Took the time to listen without judgment and treated me with respect. * Initial Security Team -- Treated me with dignity and kindness, helped me safely off the floor during a panic attack. * Alexandra Rogers, Phlebotomist -- The best blood draw experience I've ever had. Gentle, skilled, and compassionate. * Amber C., Patient Access Specialist -- Warm, welcoming, and grounding. * Third ER Visit Physician (MD) -- Truly exceptional bedside manner, professionalism, and advocacy. I am genuinely honored to have received her care. These individuals are the only reason this review is not zero stars. THE DISTURBING PART During my first ER visit, I witnessed a young boy experiencing crushing chest pain that went unaddressed for an alarming amount of time. His mother explained he had fallen while playing sports and the pain had worsened to the point they came to the ER. Watching a child in obvious distress without timely escalation was deeply upsetting. When I attempted to document events using voice-to-text, the response from staff escalated instead of de-escalated. * Anna, RN spoke to me rudely, told me to "sit down," and warned me not to record. * The interaction became confrontational rather than therapeutic. SECURITY USED AS INTIMIDATION Instead of calming the situation, Evan L., Security, was called. He told me I needed to "be respectful" or I would be forcibly signed out AMA without receiving care. His tone and presence felt punitive and coercive. Being threatened with loss of medical care while already in a medical crisis was frightening and inappropriate. Hospital security should exist to protect patients -- not intimidate them or threaten removal of care. A MOMENT THAT SHOULD NEVER HAVE BEEN NECESSARY Later, as I was returning from my own EKG -- which was significantly worsened due to the stress of the earlier nurse and security interaction -- I saw that the boy with crushing chest pain was finally called for an X-ray. His mother and I shared a brief moment of relief that his pain was finally being taken seriously. It should not have taken that long. DENIAL OF BASIC HUMAN NEEDS During a severe panic attack, I repeatedly asked multiple staff members for water. No one brought me any. I only received water because a friend brought it from outside the hospital. Denying water to a patient in acute distress is unacceptable. ADDITIONAL UNPROFESSIONAL CONDUCT * Clarissa, ED Tech treated me disrespectfully and refused to tell me my weight after I requested it. * Alyssa, LVN rushed my discharge, provided no education, and failed to ensure prescriptions were sent. The pharmacy later confirmed they received nothing, including essential asthma medication. * Andy, PA-C appeared distracted, failed to provide water, refused to identify himself during a follow-up call, and hung up without resolving a medication issue. These failures delayed care and caused unnecessary stress. FINAL THOUGHTS This emergency department has outstanding individuals, but also serious systemic and cultural problems that cannot be ignored. No patient should ever: * Be intimidated by staff or security * Be threatened with removal of care * Be denied water during a panic attack * Be rushed out without education * Leave without essential medications I sincerely hope leadership and patient safety teams take this review seriously. Patients deserve safety, dignity, and compassion, especially in moments of crisis. 1 star

I have only great things to say about Immediate Care. The staff are professional, helpful, and…read morekind. I truly felt they cared about my health. Angelica helped me with a referral and took time to talk to me about it. Dr. Mike took time to listen to me when other doctors didn't. I'm finally getting the care I have been asking for because Immediate Care employees cared. Thank you!!

Very efficient and Anthony, the physician's assistant was very caring and attentive, asked the…read moreright questions and guided me in the right direction. Front staff was always helpful.

Can never get through to receptionist. Lengthy phone wait…read moretimes. Not the same VMC since Adventist took Over!

I was in the walk-in clinic recently and received great care from Dr. Cardenas. He was very…read moreknowledgeable and kind treating me. Not only did he help with my situation, he also commented on another problem he observed which has inspired me to address it. Also the radiology department is tremendous. Competent, friendly. They always rise to the occasion. They exceed expectations, and treat you like a valued friend.

Dr. Yap is extremely helpful and always shows great concern for my wellbeing. The new provider for…read morethe epidurals was very professional. I was quite delighted at the car I got and I am grateful for the expediency for getting me in when I called. Thanks!!!

They will cancel appts regularly. The Np will try and talk you into procedures and if you say your…read morenot ready for that they are condescending towards you. They make you do urinalysis test even when your not on opioid pain medication. You can Not get a hold of the medical records dept which is in Southern California. I have been calling 3+ times a day for a month leaving messages and still no call back. They refer you to physical therapy which puts you on a waiting list for over 3 months.

Went there 9/24/24 after getting very sick from a cruise ship experience. They said I had covid and…read moreasked if I had received the covid vaccine. When I said no they seemed very disgusted and pretty much ended helping me. They told me to purchase over the counter meds and sent me on my way. On 10/3/24 I went to another clinic as I had gotten worse, and they gave me a shot, and had me come back on 10/4 and 10/5 for shots, as I was extremely sick. I would never go to these people again, who appeared to care more about their opinion on the vaccine than my health. I thought I had posted this review in 2024 but did not see it listed, so posting now.

I recently needed quick medical attention and had an extremely good experience at Quick Care. I was…read moreseen by Tate Gordon PA who provided excellent service. I was seen promptly and Tate explained everything to me in a clear manner. I have been to other urgent care facilities where I felt rushed and was hustled in and out. I highly recommend Quick Care for urgent needs.