My mother was referred to St. George Pain Institute for treatment of a painful spinal condition in…read more2025. Unfortunately, our experience has been disappointing. Last year, we were given the wrong appointment date by the office staff. When we arrived for what we had been told was her appointment, we were informed that the appointment was actually on a different day. Instead of acknowledging the mistake, the staff blamed us and showed very little concern, despite the fact that we had already taken time off work and rearranged our schedules to be there. During that visit, we were also concerned about the condition of the facility. It appeared to be under construction, the bathrooms and common areas did not seem clean, and the overall environment did not inspire confidence. When we expressed those concerns, we believed we were simply providing honest feedback. But it was not well received. Fast forward to July 2026: my mother's orthopedic specialist referred her back to St. George Pain Institute because she continues to suffer from significant spine pain. When I called to schedule her appointment, I was told that the office would not accept her as a patient because we had previously complained about the cleanliness of the facility and bathrooms. I want to be clear that I have nothing negative to say about Dr. Nasr. We have never had the opportunity to meet him, and I'm sure he may be an excellent physician. My concern is entirely with the office staff and the way this situation was handled. It is heartbreaking that a patient in legitimate pain could be denied access to specialty care over what should have been considered constructive feedback about the office environment. Patients deserve professionalism, accountability, and compassion. I hope this review encourages the practice to take a closer look at how patient concerns are handled and how administrative decisions can directly affect someone's ability to receive necessary medical care. As a registered nurse, I find this especially troubling. In healthcare, our responsibility is to advocate for patients and ensure they receive appropriate care, regardless of personal feelings or previous disagreements. It is difficult to understand how constructive feedback about a facility's cleanliness could result in a patient with a legitimate medical condition being denied access to specialty care. This two-star review is based solely on my experience with the office staff and management. I have no criticism of Dr. Nasr, as we never had the opportunity to meet him.

I recommend this amazing facility for a pain management needs I am extremely impressed by doctor…read moreHany Nasr doctor Nasr has a true passion to do his best to help his patients doctor Nasr is friendly professional and has the best bedside manner doctor Nasr provides extraordinary quality of healthcare and has extensive experience doctor Hany Nasr is a man of integrity and can be trusted with his medical treatment plan doctor Nasr puts patients first and sees them timely doctor Nasr is attentive and has compassion and patience to help provide the best care possible doctor Nasr followed through with all referrals quickly and always contacts his patients regularly regarding appointments and any changes doctor Nasr is open to answering questions and takes time to demonstrate things such as stretching patients can do at home to help patients get the best possible outcome I am very grateful to have doctor Nasr after I survived a ruptured brain aneurysm and stroke thanks to the treatment doctor Nasr provided me I can be a person who has a close normal life after my ruptured brain aneurysm and stroke my pain level is managed by doctor Nasr thank you doctor Hany Nasr for improving my overall quality of life!!

He is good but when it was time to get more refills for my head injury that's life long he was…read morenowhere to be found. No letter no phone call no nothing do better and if his office sees this please reach out. But I changed my number

Dr. Royter is the best. He is a busy man as he is one of the few Neurologists around here. He…read morehelped me when I had numbness in my hands and diagnosed me with carpal tunnel. He saw me emergently, which helped me get to surgery quickly. This helped save my livelihood. While this can't always happen because he has so many patients, I am forever grateful for his quickness, compassion, and top notch care! The office staff are nice and attentive too. Thanks a million

Best neurologist I have seen in Central Valley in over 30 years of seeing many. I went 20+years…read moremisdiagnosed. Dr Al is very through with sending me to get second and even third opinions from local MD's to specialist at USF &UCLA. He gets straight to business.

My husband has been a patient of Dr. Alzagatiti for several years. We both have been treated well…read moreby both the doctor and his office staff. Dr. Alzagatiti diagnosed my husband's problem and has prescribed medication for 90 days at a time. We've had no problems getting appointments or changing appointments if necessary. Donna Yeary

1st - He reallycan help! 2nd - He is on time. (Still bitter about my last MD appointment being 2. 5…read morehours for a 15 min appointment) 3rd - He listens!! But get ready, he is not the uptight straight jacket kind of doctor. He is going to talk with you. Not to you, but with you.

You won't find anyone better. Excellent care. He's such a nice man, and knows what he's doing.read more

Today I had an appointment showed up fifteen minutes early and I still waited over Hour after my…read moreappointment time. Patience showed up after me I heard them say their appointment time at check which happened to thirty minutes after mine and was seen before me. I ended up cancelling my appointment and walked out. Very disappointed with this office. They asked me if i wanted to reschedule But I declined. My time is just as important as the doctors.

Dr Ricardo Avena was very helpful. I finally got answers for the pain in my wrist from a fall at…read morework back in may 2021, thank you for the excellent experience!

I just have to say this was the worse experience in my life. I broke my arm in December. Made an…read moreappt to see doctor Lee because he's done surgery on me before and I really liked him! .. my first 3 visits were with the np Amanda. She was great and I didn't have any problems with anything. she took her time and explained everything to me at my visits. On my 4th visit I actually saw the doctor Criner after waiting over an hour for the visit. Got an X-ray of my arm and waited in the room for a few mins.Dr criner came in and spent about 5 mins with me and then said I will see you back in 2 months and to start physical therapy. ( no work until I see him again). I didn't get a paper work to take to the front girl to schedule my next appt .they asked me for it and I remember his assistant left a paper on the counter without saying a word to me and walked out. The visit felt very rushed and I felt like I didn't get to ask any questions. I went back to the room and Got the paper and made my appt for 2 months later. A day later I get a text from the office asking for a survey of my visit. So I wrote how I felt about the visit and that was that. Nothing really bad just it felt rushed and long wait . Today I went for my 2 months follow up and I was put in a room to talk to the office manager ( who was very nice and understanding) I was told that Dr criner didn't want to see me as a patient anymore because of my survey . Mind you I only saw him 1 time for 5 mins . ( why ask if you don't want to hear what we experienced ) I was shocked !! I paid my copay and all my out of pocket to them and they gladly took it before I was called back ! Never in 2 months did I get a call regarding my survey or ask how they can fix it to make it a better experience . So they made another appt to see another doctor next week! I asked about my work and they said the new doctor said go back with no restrictions without seeing me .. how can a doctor ask me to go back without seeing me and has never seen me. doesn't know how my arm has been healing ?? Mind you I work with severely disable children! Again if you don't want the feed back don't ask for a survey! You doctors need to grow some thick skin and quit acting that you are all that matters ! Most terrible experience ever

I saw Dr. Criner bcuz my right hand ring finger was locking, couldn't straighten fi ger. Dr. Criner…read moregave me an injection below my ring finger. This was my first visit. Upon my 3 month follow-up my finger was healed. I can straighten my finger with no problems. Thank you Dr. Criner. Very nice Dr n explains everything throughly.

I've been going to this office for over a year with a job injury . They've been nothing but,…read morewonderful to me .. no wait time I get in with in 10 mins and out within 15 mins! Medical assistants , staff and NP are super great and kind!

This was the WORST Experience I've ever had at a doctors office. I was LIED to by Doctor Nourlie on…read moreseveral occasions. The first lie was that he couldn't give me certain medications that would help my pain due to the fact that I'm type 2 diabetic. He just gave me Tylenol and ibuprofen, also biofreeze. The second lie was that my insurance company through my work hadn't reached out for the x-ray, CT, MRI or PT. It took a WEEK of going back and forth to his office for him to tell me I had to go to the ER to get a CT scan. The reason was, because when he told my wife and i "he was still waiting on the insurance company to get back to him to approve it", my wife and I had just gotten off the phone with the insurance claims person who had said those have been approved for "several days." That they were just waiting for him to get it done. When my wife confronted him about this, his jaw dropped and he said "why are they lying" and tried to blame it on the company. Which is funny, cause after my wife said that, he was able to "finally" get the x-ray done. He said that "his hands were tied and that he's done everything he could legally, i.e. giving me Tylenol and ibuprofen, putting me on several work restrictions but not fully taking me off" was all he could do, that if he did anymore it would be his job on the line. But if it was any other place like "family healthcare" he could give me everything i needed. But for the CT scan and MRI, he told me to go to the ER" to get it done, because if I waited on my insurance to take care of it, i would've been waiting for at least 4 to 6 weeks. So off to the ER we went, That was another 5 hour wait in the emergency waiting room to get a CT scan done. When asked by the ER nurse why I haven't taken anything for the pain, other than Tylenol and ibuprofen, she offered the same medication he told me he couldn't give to me". We explained what he had told me the first day i saw him and she looked confused. She said she's never heard of that before, She even asked the doctor if a type 2 diabetic couldn't take the medication in question and even he was confused on why this doctor would say such a thing, that hey could've helped me in the first place! They instantly gave me the pain meds and it helped a great deal relieve the non stop pain i had to go through that entire week. I am still facing the struggles and pain of my incident, but i could have been in less pain sooner, if i had not been lied to multiple times by this doctor. Even the ER Nurse said all the running around caused more inflammation in my lower back because the constant movement of going back and forth. Also, when i asked him to give me a few days to rest, he told me: "I'm not going to take you off work, your company is going to have to do that, cause I'm not going to. The ball is in their court." This was by far, THE WORST Experience I've EVER had at any doctors office. Would DEFINITELY NOT recommend this place for ANYTHING! After speaking with my insurance company I found a new doctor thankfully, i have to travel 45 min out to Fresno now, but it's worth it. I will not be seeing this doctor anymore, i give everyone reading this a warning in advance. That you will be lied to, they will not take proper care of you, you will get the run around. This doctor should have his license removed.

So far I'm very impressed with the initial consultation and first treatment. My pain has been…read morealleviated significantly. Everyone is very kind and they make you feel at home. The facility is very clean and attractive and easy to access. I do wish I had more treatment recommendations re toxicity. I'm not even sure what that means but I would think I need some blood work? I don't know I'm not the doctor. We will see at my next appointment.

I am particular with my doctors. I wanted a doctor who didn't just try to treat the symptom, but…read morehelped find and treat the cause. I found more than that. Walking into Dr Hobbs office was such a breath of fresh air. His receptionist was extremely welcoming and kind. There was some miscommunication on my end about my appointment but she didn't get annoyed or irritated, she was understanding and patient with me. With Dr Hobbs, I truly felt heard and understood. He didn't try to just prescribe me something or brush off my concerns. When I would explain my health concerns and symptoms to my previous doctors. I felt like they weren't hearing and understanding what I was saying. It was discouraging. I am now so relieved, confident and encouraged about Dr. Hobbs and his knowledge and wisdom to help me feel like my true self and operate at my full capacity.