This well established travel agent is based in the Llanishen area of Cardiff and has been serving…read morecustomers in the Cardiff area for more than 25 years, so they certainly have a lot of experience under their belts. In fact on their website they claim to be 'Leading Cardiff and Wales ABTA Bonded Travel Agents'. They offer travel from major tour operators as well as smaller specialist companies, with an emphasis on value for money and often discounted prices. If you're looking for a themed break such as a Christmas Market holiday, a visit to Lapland, a Battlefield Break in Europe, or an African Safari, they have partner companies that they use to deliver these types of specialist holidays. They also offer thousands of more general holidays with other partners such as First Choice, Thomson and Monarch Holidays. Obviously if you book through them it's good to know they're ABTA bonded, which is critical in giving you financial protection if they were to go bust (which has happened to many travel companies in the current unstable climate of the travel industry).

Me and my disabled wife stopped to charge our electric vehicle, only to be hammered with a £100…read moreparking notice because the charge went 14 minutes over the two hour limit due to availability. Google states that Welcome Breaks policy on this is - Yes, you need to pay for parking at Welcome Break's Sedgemoor services if you're charging your electric vehicle (EV). How disgraceful. I will be avoiding Welcome Break from now on and I suggest others do the same.

I absolutely hate service stations, I find them incredibly depressing and the prices of food and…read moredrink are always overly inflated. That said I suppose they serve their purpose, don't they? The Welcome Break at Cardiff Gate is rather small by service station standards; I see this though as a positive thing. You only ever really need to get petrol, run to the loo, grab a coffee so why some service stations appear to want to be shopping malls is beyond me! There is of course the obligatory WHSmith present, and rather excitingly a brand new Waitrose has just recently opened. Like this service station this Waitrose is not exactly big, but considering Cardiff it self only recently got a proper Waitrose supermarket, I find this addition most welcome. At present if you're after coffee or a sandwich there is currently a Café Primo, however there are plans to replace this with a Starbucks by this summer (they really are taking over the world aren't they?). So by service station standards I'd give the Welcome Break at Cardiff Gate a strong thumbs up!

If i could leave a minus score for this company I would. This is the first time I have ever left a…read morenegative review. Do not book a holiday with this company! Very unprofessional. Holiday of a lifetime booked in Nov 23. No information, confirmation documents or itinerary received until April 25 and that under duress. No communication no correspondence, no information or support. VERY poor management and customer service would not recommend ever.

Do not use - horrific experience - check who your online agent is booking through first - I booked…read morea hotel for 4 nights for myself and my 2 children in Turkey - received a confirmation from Holiday Elite and they took my money. Upon arrival the hotel said they never accepted the booking and they were on stop sales at this time. The hotel was full and I was left for 4 hours not knowing what was going on as every time travel republic tried hotel beds they either got cut off or could not get an answer. Thank goodness my friend was also staying at the hotel and with a lot of persuading the hotel let us stay in their room. At one point I was offered my money back and that would then mean I would have to sort myself out. A formal complaint has been made to Holiday Elite - This should not happen in this day and age - it was majorly stressful for both me and my children and not one apology or call has been made from Holiday Elite