Really very very disappointed after having waited one and a half hours to see an Agent, when he was…read morefree he told he was going for his lunch. I am thoroughly disappointed in your Customer Service

Though many people are finding the Internet as the place to book a trip, I've still found that…read moreTrailfinders can beat (in many cases) anything found on the Internet. This branch is located in the St. Nicholas Market area of Bristol, and is easy to get to via bus (parking is not easy to find in this area, though there are parking garages nearby). This branch is staffed with friendly, helpful people who do their best to find you a great deal for your holiday. I looked online first when planning my last two overseas trips, but Trailfinders found better deals and had suggestions for saving even more money. The last trip included car hire and when things went wrong with this aspect of the booking, Trailfinders quickly resolved the problem.

Nice Travel Agent Based in the Mall which has yet to suffer from the TUI merger…read more Great if you prefer the personal touch rather than internet booking Would recommend anyone try to book a holiday do midweek as at the weekend its always busy and the helpfullness and imformation you get from the staff is so much better midweek. Also At weekends there are no extra seats to use while waiting for the next avaible agent due to the small size of the shop. Remember if booking a holiday they will match internet prices at first chioce shopThey also offer a currency exchange. They have all the usually holiday brochures but behind the booking desk so you cannot help yourself which is rather annoying because you have to interupt sales and customers just to ask for a brochure.

First Choice is based on the Upper Level at the Mall, and benefits from all the free parking the…read moreMall provides. It is situated between Thorntons and The Perfume Shop. It hasn't got a front as such, once the shutters are open you are in the store but it is bright and airy and there are usually posters displayed showing the latest offers available such as Upto £200 off your next holiday or free comission on your currency purchases. There is a small bureau de change on site for your immediate currency needs. There are four desks for customers to be seen at, all manned by really friendly staff. The uniforms are bright and go well against the white walls - makes you feel in the holiday mood. There is a range of brochures on the walls behind the staff members meaning you have to ask for a brochure, but these are given willingly without any pressure. The staff are really good at making you feel welcome and take an interest in your holiday requirements. I have always felt that they have brought my holiday to life before its even begun. Would definitely recommend.

They are very friendly and they help you with exactly what you are looking for when you want a…read moregreat holiday, you also get discount if you book online through their website, but they will also give it to you at the online price if its cheaper than they can do it in the shop, happy days!

I bought my flight to India last year with Co-op Travel... they were amazing! I normally buy all of…read moremy flights over the internet, but called into the Co-op on a whim one day, just to see how competitive they could be... I had no intention of booking a flight through them at the time. I'm pretty well versed in buying flights off the internet on the cheap and so I guessed that you'd be expected to pay a hefty premium for using the Co-op... surely manning an office on the high street, where business rates are exceptionally high, would mean that their service couldn't compete with a dingy office in the middle of nowhere, that only has an internet presence...? But I was really surprised! Not only did they take away all of the hours of infuriating web-searches that I would have had to put myself through, but the price of the ticket was the cheapest that I'd seen. The person serving me was a woman in her forties, and with plenty of experience under her belt, she made light work of the process. I bought my ticket there and then... I'd have been foolish not to!

Blue Skies specialises in tailor made holidays - especially in the Far East, USA & Canada, Dubai,…read moreAustralia & New Zealand, and the Caribbean. They are keen to emphasise the fact that they are NOT one of the many travel agents owned by tour operators who need to sell their own packages. Instead, they can give you impartial advice and put together bespoke, multi-centre holidays and cruises that suit you, looking at a wide range of options and suppliers. You can go to them with a list of destinations you'd like to visit, for example, and they'll come up with a proposed travel itinerary to suit. Or if you're getting married and want a foreign wedding, you can ask them to help you create your dream wedding abroad, suggesting locations ranging from luxury beach resorts in tropical destinations to USA cities such as New York. They can also set up a a Wedding and Honeymoon Fund where your guests can contribute to paying for your honeymoon rather than buying items off a traditional wedding gift list. Their confusing and poorly designed website is unlikely to fill you with confidence, but having made a call to them to ask for some ideas about a multi-centre holiday I found them very friendly and helpful - so perhaps they're busy channelling their energy into good service and customer care rather than their company web design? As they say on their website, their reputation "means a great deal" - and for local travel agents word of mouth recommendations must be of huge importance. You can follow them on Facebook: http://www.facebook.com/home.php?ref=home#!/pages/Whitchurch-United-Kingdom/Blue-Skies-Travel/138144371865?ref=ts

Excellent service! Alex the manager organised everything for us and gave very good advice when…read moreasked. I highly recommend this travel company and will definitely use them again. There are parking facilities behind the agents premises and the staff inside are all helpful and very pleasant.

It may look like a supermarket for flights, and the heady window display shouting at you does feel…read morelike online spam, but if you are booking to somewhere unusual, or a complicated trip that you aren't confident of booking yourself, then I highly recommend these guys. The service they provide in the shop is basically that they are experts at finding the best deals - plus they have lots of in-house contacts with airlines. I used them to get flights to and around South America - it meant that she had the headache of matching flights to our schedule. She asked all the right questions, such as how much do we sacrifice cheaper flights for stopover time? It made a big commitment of money a lot more reassuring, and I did fare a lot better than friends who were booking by themselves at the same time. The girl I think was honestly more excited about my plans than I was at the time. I was given her direct number and when I had a query a few months later it was answered clearly and quickly. The company also deals with the high end custom package holidays if you have that sort of dosh, and I'm sure also are very good at doing the quick-fix europe dashes. Brave the red and white and talk to a real person.

Nowadays most people under the age of 40 probably look to book a holiday online, it cuts out the…read moremiddleman costs and can give you much more value for money. But if I've learned anything about recent events (BA Strikes, Volcanic Ash grounding etc etc) I wouldn't rule out an agent just yet. And of all the travel agents, I've always found The Flight Centre to be the most consistent. A fairly small, West-based company, The Flight Centre feels more like a personal experience than a conveyer belt of customers and undertrained Little Britain-esque staff (compooter says nah anyone?). I booked some flights to Australia with these guys and they sure did find me a good deal £600 for return flights to Sydney via Dubai. Sadly, I missed out on the same priced flights with a free stopover in Tokyo but the on the ball staff did everything they could to help me make alternative plans and we had ever such a smooth journey. Win win.

I am a massive fan of everything STA has to offer. They have seen me through many independent…read moretravels in the last five years, and they have always been top notch. Recently I went in to ask about options for travelling around USA, Canada and Alaska (they don't think of themselves as the USA, so I won't either). The staff member I spoke to was extremely well informed, although he admitted that he had not himself been to these places. He was very considerate and really listened to me before making suggestions. I always come out of this place feeling like they have created a holiday just for me, rather than persuaded me to do something I'd not really wanted to do (as has happened before with other agencies *cough* Thompson's *cough*). STA specialise in travel for students and young people, meaning that they have a great range and knowledge of backpacking and lower budget tours, travel and accommodation. I'm not quite sure what I'll do when I grow up and can't really use their services any more.

Wonderful and helpful staff…read more I have been booking flights with STA travel in Cardiff and have been always amazed by their dedication to satisfy their customers. Many times I tried to book a flight though online with other agencies, but always have been disappointed, but STA travel is a brilliant agency to arrange your holidays and flights, as staff will try and help you to find a good, comfortable and cheap flights.