I recently custom-built a home and needed assistance picking out lighting and plumbing. My contact…read morewas Tanya, and while she was helpful in some areas, she didn't direct me in the right direction for many others. The right size of light fixture for an area, the right flow capacity for a kitchen faucet, the correct mirror sizes, etc., cost me extra money to correct once I discovered they didn't work for my new home. I felt there was a lack of attention provided for such a large order.

Not enough stars on this site for this place. Walked in here, needing one small part for a kitchen…read moresink. The total cost of this part is maybe $1. Two people spent 20+ minutes troubleshooting, researching and eventually finding the right part, calling their Delta rep, and having it delivered tomorrow from OKC. Could not possibly overstate their awesome customer service.

Very impressed with selection and customer service. Nancy greeted us at the door. Super friendly…read moreand helpful. Very knowledgeable too. Highly recommend

My husband and I picked out countertops for our Kitchen remodel and had a good experience. The…read moreselection is incredible! SOOOOO many slabs. It was a little overwhelming, but Bailey the sales rep was able to keep me focused and made suggestions on what would look good after I told her about the project. We ended up with a quartz countertop, which is man made but out of natural materials. It was between that and a granite, but we opted for the more consistent look. I am thrilled with how it turned out. Definitely recommend going here if you are remodeling or building.

I had called into the tulsa store multiple times to see if they had a tile in stock and nobody…read morewould answer me. I ended up taking my buisness somewhere else

Pros: clean well lit place with a variety of flooring to choose from. This is gonna be unpopular,…read morebut we've decided to go with luxury vinyl plank in a herringbone pattern. Don't worry, we're not ripping up hardwood floors or tile, it's laminate. I'll have to make an appointment to work with the design center to pick out exactly what we want in terms of kitchen counters, kitchen, backsplash, kitchen, tiles, and living room flooring. Cons: too many options to choose from we'll have to come back another day.

Don't bother! Unless you look rich, they won't wait on you. I didn't have time to go home and…read morechange after tennis, so I was in shorts, a t-shirt and my visor, and not one person offered to wait in me. There was no one at the front desk where I assume they normally greet customers. So I went looking at things by myself. Several sales people saw me and most weren't with other customers, but no one offered to help the whole hour I was there. I kept checking at the front desk and still no one there until the last time I passed it in the way out. I was out of time by then, so I didn't bother talking to that person. It's probably just as well. Most products were substantially overpriced. They do have beautiful products there though.

Great selection, greeted by everyone, store was organized and clean. Would definitely buy from them…read moreagain!

This is a good business. They know their stuff and get your equipment back to you in working order…read moreand in a timely manner.

I been going to Pregler for a number of years. The current owners have been there for a few years…read more I have been satisfied with the service work. I do have a complaint on a recent transaction in which my CC receipt total and the CC statement for that transaction are not the same. I called the store and someone returned the call. I understood very little of the conversation, but of course the difference was a 3% cc fee. Okay, but why was I not told that at time of checkout? And why was it not included at time of check out vs changed after checkout.

I've shopped here for years and everyone that works there is always so helpful. Every time I go in…read moreI'll have at least 3 people ask if they can help me find anything. I don't know, maybe I just look lost! Ha! The store is always well stocked, and has a wide range of products, from typical hardware to bird feeders, bird seed, paint, BBQ seasonings and implements, grills, smokers, lawn equipment, chimaneas, specialized wood chunks like mesquite, pinion, hickory, live plants. It's really pretty fun to see what all they have! Ace gives that small store attention but plenty of selection!

Did not have a good experience at this location. Workers were not knowledgeable about the simple…read morepower cable question I had. Then they were very rude and answered that they couldn't be helpful because of liability reasons. I understand liability and risk well - this was just an unwillingness to help in an abrupt rude display. I like the helpfulness of ace usually and that's why I went there. I won't return. Neither should you. They look like a hobby lobby with hand cream and fancy soaps when you walk in - not a hardware store.

Horrible customer service. They are very sketchy. The manager was very rude…read more They were supposed to fix 4 things on a less than a year old lawn tractor. They fixed 2...

Just bought new tractor. Tyler the manager advised me on size of tractor and transaction went very…read moresmooth. They have come out twice to my farm to help me learn about my first tractor. They have been very helpful ! Good job!

This is a locally owned franchise with the best guarantees in the industry! Also, George, the…read moretortoise, is amazing to visit with lol.

Let me begin by asking, How long has it been since you have had an EXCELLENT customer service…read moreexperience? This is who they are at the Owasso MATTRESS FIRM!!! We were just window shopping and they were so kind, polite and knowledgeable. Beyond what I could have even hoped for in any visit, to ANY store. Jason is a GEM and the whole crew, including George, the adorable mascot!!! You must stop in and experience what we did just today. Completely unexpected, but you will not leave wishing you had bought anything anywhere else. It was a deal that we could not refuse!!!! Customer Service is not just a sentiment, it is What they do......