I received an backhaned apology (sorry BUT you did this) Apology received, but you lost your integrity.
Tuff shed scheduled to construct a prepainted 6X6 shed (tiny and no big deal right?!) on Monday December 3rd. My husband took the day off and we waited excitedly for our new shed, and waited, and waited! At 1pm I called our contact. She was surprised to hear we hadn't seen or heard from the contractors coming from HELENA, MT. She said, they were on their way and left Montana mid-afternoon. Instead of being mad at the lack of communication, I was sympathetic due to our weather conditions (SNOW) We received a call 4:40pm. They offered to stop by apx. 6pm to discuss location of the shed then return the following morning. I said that was unnecessary, I'll be home. The Helena guys arrived at 9am, it was pax 15°- 20° outside. They started to unload and proceeded to explain how they would paint our shed outside on NEW $20,000 CONCRETE and.....came without a tarp, absolutely no preparation to paint. Oh!!! but "it's water based paint don't worry" REALLY?!!!!! I scurried around and ultimately used bath curtains to protect our concrete. Ridiculous right?! Apparently they didn't understand NOT A DROP OF PAINT ON THE CONCRETE!!! because I spent the rest of the day scrubbing our new concrete after they LEFT THEIR MESS!!!! PAINT DROPLETS EVERYWHERE!!! Why oh why did I allow this to happen?! When our Idaho Falls contact spoke to Chris in Helena, MT. he expressed frustration, but then blamed me for changing the color of our shed! Then I was asked to have our concrete professionally cleaned and send the bill to the contractor . REALLY CHRIS????!!! Guess what?! NEXT TIME RESCHEDULE!!!!! Don't blame your customers or your contractors for a shed that SHOULD HAVE COME PAINTED!!!!!
The best part of this entire story....... I didn't, haven't, and won't ask Tuff Shed for anything, but the 25X25 garage to be purchased in January during your promotion, just went to your competitors. AND!!!! I wasn't going to write this, but I JUST FOUND MORE PAINT ON MY WALL!!!! If only I could add pictures! read more