Hamilton came out the same day to fix my crooked garage door... it had come off the tracks. Unfortunately, my garage door did get damaged when it came off the tracks. Two of the panels got damaged in the process. However, Hamilton was able to bring my garage door down and secure it until the new garage door came in (which was only a couple days later). I got the brand new door installed in 1 days time, and I even upgraded my opener to a new one with MyQ. Now I can open it with my phone! I was so excited for this as I had already heard about it but wasn't sure. Hamilton explained everything and I realized I was way overdue for an upgrade! I would highly recommend Tuff Garage Doors for fast service, clear explanations, and overall customer service. I'm happy and overly satisfied, thank you Hamilton! read more

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They upsell everything. A year later we had a new company come out and point out all the safety issues Hamilton didn't fix or acknowledge.

Hamilton is awesome. He is a master at his craft. He showed up and repaired my 20 year old garage door motor that's probably beyond repair to most people and did it very quickly. I submitted a request via my home warranty and was sent Hamilton and honestly I'm very happy they sent him. He was very kind and courteous and a true expert. Thank you Hamilton for taking care of me and my family! read more

My husband and I had a great experience with Hamilton G. He figured out the problem with our garage door in just a few minutes, told us what was wrong then returned as promised to repair our garage door in no time at all. Hamilton is definitely a master at his profession. I highly recommend Hamilton G. if you want courteous knowledgeable and professional service with a smile. read more

Great experience with Hamilton. He did everything he could to solve my garage door issues. Definitely will recommend his services to everyone. read more

Mr. Gomez arrived at the time specified, recognizes the problem right away, a broken coil, and fixed the problem within 30 minutes. I appreciated his timeliness and professionalism. Ivy H. Four Seasons 55+ community resident. read more

Awesome company. Hamilton is real kind and very helpful. A true professional! Would recommend to anyone looking to repair or install a garage door opener. read more

I placed a request for garage repair through my warranty provide on a Saturday night. I expected to wait a few days to hear from someone and then another week or two to have someone come out. Instead, Hamilton texted me within 24 hours and came first thing on Monday morning. Super friendly, approachable and knowledgeable. My warranty covered the broken spring (which was fixed in about 20 minutes), but I wouldn't hesitate to call him out if it was my own money on the line. read more

Hamilton, a true gentleman, honest and professional beyond any other garage door company I've dealt with. I went through two previous unfortunate visits from O Donell garage doors and United garage doors which were complete failures by the way, I reached out to my warranty provider and they scheduled Tuff Garage Doors to come by, That's when Hamilton came at such precise time. The service this man provided was amazing, true expert to his line of work, honest to his core and understanding though and through, I don't really give out reviews but this man deserves heavy recognition for his expertise and business! I'll be recommending him to all my acquaintances and relatives no doubt. Thank you for your service Hamilton! read more

My garage door stopped working on Friday afternoon. I texted Hamilton about 8pm on Friday evening because he had installed this garage door opener last May. He texted back right away and we set up a call for Saturday to troubleshoot the problem. After about 40 minutes , with much patience and talking me through step by step, the garage door was working properly! He saved me a service call fee because he didn't have to drive to my house. I really appreciate his help and professionalism. read more

This guy is a ripoff artist. He lied to me and separately billed me for a rebalance when he was repairing a broken spring, a service covered by my home warranty, claiming he couldn't complete the installation of the spring, refusing to reattached it unless I agreed to the charge. I have since confirmed with other garage door companies that that was a sham charge and completely disruptable. Don't get caught by this guy. read more

Hamilton came out and knew exactly what was wrong with my garage door opener which was a simple repositioning of the sensor. I had paid another company $300 to tell me it was something totally different and the garage opener still was not fixed. Thank you Hamilton again! read more

Hamilton serviced my garage door that wasn't opening or closing. He did a great job and fixed it within 30 min. He was very knowledgeable, polite and explained all details thoroughly as to what was wrong and what needed to be done before even starting. The price was decent and affordable. I highly recommend this company for all garage repairs. Ask for Hamilton. read more

The garage door opener didn't work and need to be replaced. Fast and professional. Recommend

Had a issue with our garage door. Hamilton came out gave estimate and fixed the issue fast.

Hamilton was great. He was sent out by my mom's home warranty company. Hamilton was polite, communicated well, arrived on time, and resolved the garage door issue. Very pleased with his service. read more

Had issues with my garage door opener and Hamilton was able to order a new part and get it fixed within a week. Would definitely recommend

Tuff's was recommended by my home warranty company when my home's garage opener stopped working with the remote. *MARCH 2021* Still during the height of COVID, the technician showed up late and did not wear a mask. The technician also used a brand new ladder without asking. So rude and unprofessional! During the diagnosis, he stated what was wrong was not covered under warranty (damaged motherboard and unbalanced garage door) but he could not fully explain what was covered and continued stating the entire opener and garage door needed to be replaced. When we asked him the price to install a brand new garage opener, just installation fee alone was $250 when Home Depot charges less than $100. What upset me the most was the fact that the technician sent from Home Depot said the garage door was not unbalanced. Ended up having to waste weeks of time contacting my home warranty company for reimbursement and having the trade call fee waived for such dishonest service or lack of. read more

Hamilton Gomez is a FRAUD and should be ashamed of his business and work ethic. You can see plenty of other reviews just like mine so seems like he does this to people regularly. Home warranty (AHS) sent them to evaluate broken garage door opener. The drive sprocket was broken. They said the garage door was unbalanced and needed to be fixed which is not covered by insurance ($175). Said they would not fix the drive sprocket unless door was "rebalanced" beforehand. Basically trying to make more money off me. Meanwhile his little underling just sat there and watched him spew this nonsense. You could see the look on his face - he was straight up embarrassed to be standing there listening to this garbage and dishonesty. I had another company come by to check the garage door the following day. They said the door was PERFECTLY FINE and drive sprocket was broken from normal wear and tear. Dishonest company. Would never give anyone like this business of mine. read more

I would recommend this company. Very professional. Excellent service and very honest. Hamilton fixed the problem and took the time to explain the problem, his prices are fair and reasonable. I am very thankful for his services. I do have a home warranty insurance, but they don't cover what needed to be fix, so I am still grateful I called this company. Just for your information home warranty insurance can be difficult when we are talking about garage doors. Thanks again Hamilton! John and Monica T. read more

Great company. Hamilton was transparent and nice to talk with about garage doors. He knows his stuff about them and takes the time to make sure you understand. Home warranty covered broken spring just a charge for rebalancing which is fair and understandable. read more

This company was recommended by my home warranty insurance for second opinion because I rejected and refused the service from the previous contractor. I made an appointment with Hamilton and he came to my house on the next day. I explained to him about the garage and he repaired it within half an hour. He told me the repair will be covered under my insurance even though the previous contractor told me I have to pay about $395 from my pocket because the insurance won't cover the entire repair. Hamilton is very professional and I'll highly recommend him. read more

DO NOT USE THIS COMPANY! We called our Insurance Company American Home Shield (AHS) and they gave us this contractor to come out and fix our Garage door opener which it was a motor problem. We were not happy with Tuff Garage reviews as they always say to clients that the Garage Door is unbalanced therefore AHS will not Pay. We told AHS Retention person Aaron this ahead of time and he said to call him back if we had any problems. They spent two hours talking to my husband and just standing around saying they could not fix it because Garage Door was unbalanced. We knew Tuff Garage would say it is the door balance because that is what they do so they do not have to pay. We called and had a maintenance checklist ahead of time to check the balancing of our door and it passed. They lied to us so they didn't have to fix the door. We bought our own Motor and had a company install and it works great. I will be reporting them to the Better Business Bureau. read more

The springs for my garage door gave out. My home warranty company Assigned tuff garage doors to the repair job. They contacted me the same day that I filed the claim . Additionally they were able to make a same day appointment and repair my garage door. Professional and quick repair. read more

Stay away. Although he did fix the original problem, Hamilton upsold me on a part upgrade - saying the hook I had was the wrong type. However, his new part prevented the garage from closing completely due to the difference in length. He lost his temper and started yelling when I asked him test the door after installing the new part to make sure it worked properly before he left. After watching the door fail to close, he started straight up yelling at me that some drywall was causing the problem, not his new part. He stormed off and drove away very upset. He then tried to tell the home warranty company that I refused to pay. After he left, I replaced the original part and it worked perfectly. I called him to tell him I fixed it and he said he would drop the upsell charge only if I said I was an incompetent man. read more

After having problems with our garage doors, we contacted Tuff Garage Doors, they sent a tech out and diagnosed the problem accurately and at a good price, they did not try to upsell anything else or give us the runaround as another company did. The door continues to work well, we are happy with their work and would use them again. Julio G. read more

Hamilton was great at his work and helped us fix the problem when we weren't sure what to do. Thankful for his honesty and efficiency. I appreciated his communication with me when he was running later than expected as well. I would recommended this company. Thanks again! read more

Hamilton is honest and a hard worker. If you need any garage door services don't hesitate to give him a call. He'll go above and beyond to give you top quality service. Prices are fair and reasonable. read more

Home warranty sent Tuff Garage Doors out yesterday to fix a broken spring on my garage door. Have to say I received the best customer service. They had all the parts needed on hand and the repair were completed in one day. Hamilton provided me with great customer service. I highly recommend them for any garage door needs, great service. read more

Hamilton Gomez from Tuff garage doors called prior to arriving and was on time. He explained the problem and the costs clearly. I appreciated his professionalism and speedy work. Hamilton also gave us specific recommendations on purchasing a new garage door opener that we will need to complete our repair. read more

As a property manager I need to ensure I have not only reliable, but also honest vendors. I have worked with Hamilton for a couple of years now and his work ethic is outstanding. Tuff garage doors has great prices, excellent customer services (they schedule directly with tenant) and excellent quality! Thanks Tuff Garage Doors! Looking forward to continuing working with you. read more

Dishonest! Avoid them if you can. They were recommended by my home warranty when our garage door wouldn't close, in Feb 2020. The guy from Tuff came on time but let us know that the service needed was not covered by the home warranty. So our home warranty representative spoke to him and he agreed to provide the service for a fixed amount which would include the trade call fee. He fixed the issue, wrote us a receipt that the amount was paid in full and the balance was zero.Then, about a month later we receive a notice from the home warranty folks asking us to pay the trade call fee! The guy from Tuff claimed that we had not paid the trade call fee! We have spent hours so far on calls trying to resolve this. What a waste of our time and energy! I would not recommend them to anyone. read more

Excellent service by Hamilton at Tuff Garage Doors. Highly recommend his company. Very professional and listened to all concerns. Very clean modern equipment, courteous and friendly. read more

They are not closed according to their business phone This company was called to repair our garage door opener via the home warranty . I had told Hamilton is was an industrial / commercial type opener used in like firestations. He said no problem he fixes all He showed up 1 1/2 hours early to tell my husband he doesn't work on this kind because it's a commercial opener. Thought the description would have told him that?!?! He wanted to collect his service fee and that's it! I would not recommend this company at all. Another contractor was over and we told him what was going on with the door and opener. I'm literally 20 seconds he fixed it. Easy fix!! I would have had no problem paying the fee if he would have acted like he cared , he didn't , or point us in the direction to help us. read more

So my spring had broke. My home warranty got me in contact with Hamilton. He came the same day. Was very professional and got the job done quick. I am very happy with the work he did and will be using him again when needed. read more

Hamilton worked on our garage door today- he was sent by my Home warranty. Hamilton is very smart, confident, experienced, very thorough, well trained, expert in his field as described by my husband. The way I would describe him is that he is a good example of the "goodness of people" I feel that he is very honest, he treated us with respect as he would have liked his love ones to be treated . He is very helpful because he discussed his diagnosis,treatment, proper care,he showed us where to lubricate-what to watch out for, etc. He was indeed so patient and kind to us. After he was done and payment was made he double checked and opened/closed the garage door one last time. Thank you very much Hamilton. read more

The service was fantastic will be using this company again honest and did great work.

I would highly recommended this company to one of my clients and within an hour they were at the house repairing the garage. The service was fast and the technician was really friendly. I would highly recommend this company to anyone in need of getting their garage door repaired. Top notch customer service is a lost art these days, so dealing with this company was a breath of fresh air. Thanks again read more

Stay away, my home insurance company AHS assigned TUFF garage doors to inspect my garage door opener it was not working, Hamilton came to inspect it, first he cheeked springs and then he went on to inspect the opener, he told me that motor on opener was bad due to the springs, he said that insurance would not cover cost of repair, I asked him what it would cost to correct problem, he said opener would cost $500 and springs would cost $450 for a total of $950, he never checked if the motor was bad as a matter of fact he never checked if there was a/c voltage to the opener also he wanted to change springs when there is nothing wrong with them, Hamilton is a very dishonest installer. I will call AHS to get a second opinion. I was hoping to talk to him before I posted review but he did not return my call. DO NOT DO BUSINESS WITH THIS COMPANY, HAMILTON IS NOT HONEST, HE ONLY WANTS TO TAKE ADVANTAGE OF SENIOR CITIZENS. read more

In addition to the five star rating I give Tuff garage doors an A++ for awesome customer service, diagnosis and repair of our garage door. Hamilton and Spencer completely turned around a bad experience with a different garage door company and made it such a postive one. I will definitely be recommending them to everyone I know. They know exactly what they are doing, explain everything in detail and double check their work. They completely understand what it means to provide good quality customer service which seems to be lost with other companies these days. Hamilton and Spencer with Tuff garage doors is definitely the way to go!!! read more