This happened last year and I had a draft saved to yelp. I didn't realize it never posted so I posted it now. As a whole, the store is fine. Decent selection for a a close out store. However---there is something left lacking when it comes to customer service. I was verbally assaulted today for asking to be checked out. I was called rude and ugly. My question, verbatim? "Can that price check be done after I'm checked out? I've been waiting a pretty long time". No one was at the register for over 5 minutes and I had a class for my daughter, so time was at a premium. The older lady with long dark hair (I didn't think to check her name badge) decided to unload her frustrations on me. She started off yelling that the customer behind me in line had asked for the rugs in her hand and she would finish with her before starting with me. I apologized for offending her, but pointed out that I was only asking to be checked out, and that her yelling was really rude! A bit of back and forth occurred, with her raising her voice more and more. Finally, the customer behind me spoke up! "I never asked you about those rugs!! It wasn't me!" That angered the cashier even more. She started pointing her finger in my face accusing me of being rude again and again. She heard me say "I don't represent customer service in this store. YOU DO! I literally was only asking to be checked out here!" Finally her finger came close to my face and I had enough! I put a stop to it by saying "put your finger down! You're being very rude to me in front of my children!" I'm embarrassed to say that I didn't walk away from the items I was buying, but I paid for them. She sure made herself happy by throwing our items into the bag, and using deep sarcasm in wishing me a "great day!" I told her to have a better day than she had been having. My 10 year old was crying and my 4 year old was scared. "Why was she so mean mama?" Is not a fun question to answer in preschool terms.
I'm sure I'm coming across as a self righteous "customer is always right" person. That couldnt be further from the truth. I'm a small business person. I live and die by my reputation. This cashier guarantees that any of my hard earned money will go to any other store in the Mandeville area. I had other items that I wanted to think about before buying. I will not go back and buy them.
***update*** A district manager called me after a call to their customer service department. I was given a $30 voucher for new merchandise and a very sincere apology for the woman's behavior. read more