Eight months after my dad passed away, I helped my mom remodel her home, and we trusted Floor &…read moreDecor with a major purchase of over $8,000 in flooring and materials. Big mistake. To be fair, the local service was mediocre at best, but the real disaster started with the product and the sales rep's terrible advice. If I recall correctly, his name was Jared. Jared assured us that the NuCore luxury vinyl flooring we purchased for over $4,800 didn't require a moisture barrier because of its cork backing. Turns out, that was completely false. After installation, we quickly noticed the flooring separating in random spots all over the house. Imagine how devastating it was to see my mom move back into her home after such a difficult time, only for this catastrophe to unfold. When we filed a claim with Floor & Decor, hoping for some resolution, we learned that NuCore is actually their own in-house brand. That's when I knew we were in for a fight. After months of runaround with their so-called customer service, they predictably denied our claim, blaming it on everything except the actual problem. Their excuses? The expansion gap wasn't wide enough, and moisture in the concrete slab caused the issues. Both claims are flat-out lies. As someone with years of DIY flooring experience, I can tell you without hesitation that the real issue is NuCore's defective locking mechanism. It's faulty, plain and simple. But instead of owning up to their subpar product, Floor & Decor is happy to let their customers suffer the consequences while they keep raking in profits. This company clearly has no interest in standing behind their products or taking responsibility for their mistakes. Don't waste your time or money here unless you want to be stuck with a defective product and zero accountability. As a house flipper, I have no intentions of ever shopping there again and would advise anyone to take their hard-earned money elsewhere.

Great product selection and also lots of transitions etc in stock - good customer service…read more Use them nation wide and consistently a good experience Never buy their tools- equal quality to harbor freight quality

Jack is great! Fair price and willing to do what needs to be done. Quick install and not a long…read morewait time for appointment.

Unprofessional ordered the wrong cabinet but proceeded to install it anyway before I stopped them…read moreThey refused to install my kitchen cabinets against the ceiling the wa I instructed. I ended up having to hire someone else to re-install them correctly. Don't hire these guys. You will regret it!!!!!

Normally I don't shop here often. Years ago I bought a bougie trash can here and I must say it has…read moreheld up beautifully. I like step-on trash cans and this is one that lasts. I use to have to buy them about once a year when I bought the cheaper ones. But the trash can liners are weird sized and I've been buying them here and they cost about 37¢ a piece. I came in here yesterday and everyone was super nice BUT they didn't have the bags. Grr.

Confession time - December 22nd..... I started my Christmas shopping for the year. (I have a…read moremedical excuse for the delay this year!) So as I hurriedly thought of gift ideas and got ideas from my loved ones, I knew BB&B would be the place to go! I grabbed my gallon sized bag of coupons, took a deeeeeep breath, and headed out the door. I expected a disheveled store as it was toward the end of the day, but i was very impressed with the order and cleanliness of the store. I quickly found what i was looking for, in fact, a little too quickly.... sooooo... that meant i I had some time to look around for more things. I love the section of china and fine dining. They have everything from Kate Spade to Spode to Lennox to many other desirable goods. The staff made sure to let me know they were there for any questions or needed assistance. I found a couple of items that I had been searching for at other big box stores and could not find, and decided I should head out before I shopped only for me! When i walked in, the check out line was wrapped around a corner, but they made some additional counters available, and by the time I was ready, there were only two customers ahead of me. You never know what sort of mood a store employee will be in during the Christmas rush, but the man who worked my transaction was so friendly, pleasant, and had a conversation with me as I paid. He could ave just done the job and let me be, but he individualized our conversation. Oh, and coupons, you can still use as many as you want. So my bag got a little lighter that trip, though I'm sure in the next weeks, I'll receive more to replace them and add them to my stash!

Customer Service is almost non-existent. Last July 2021 I purchased15K worth of kitchen cabinets…read morefrom Cabinets to Go, but was not planning on installing them for sometime, but they were having such a nice Fourth of July Sale. In February we assembled the cabinets with little trouble, but had one cabinet that the front was damaged, we had another cabinet with a damaged part, one cabinet with the wrong part altogether, and of the 45 knobs and pull we received 11 of them are wrong style. I contacted my local store via email and she forwarded it to their corporate headquarters, supposedly, but really to an automated call center, who proceeded to send me a frequent automated emails to say they were working on my case. So then, I've started calling them, first I dealt with whomever they gave me to speak with, but that hasn't gotten me any further. I have repeatedly insisted that I speak to a supervisor, but they refuse. Finally, two months later I'm still waiting and my kitchen cabinet installers who I've had scheduled for months were only able to install half my cabinets. So it will be and extra cost for me to have them come out again... if I ever get the parts I need. BUYER BEWARE!

I love that the staff always had their masks on and no matter what time of the day you called they…read morewere polite over the phone extra friendly and extremely helpful, Crystal was the person who attended to me and she was Phenomenal and always Professional she saw my vision and she satisfied me to the end, I will continue to shop here and recommend others

They took care of their mistakes and honored doing the right thing…read more Good business of br

I was shopping around for backsplash tiles. This showroom carried lots of options. It really gives…read moreyou a nice amount of choices in shapes, sizes, textures, finishes, and colors. That was a wonderful thing to have when you are shopping for tile. They even order samples for you while in the store. That was a plus! The only issues were: One- had to go look and ask for assistance after looking around and waiting for some time. No other customers were in the store. Two- I called back later to ask a question and it appears other employees are not knowledgeable about the products in the showroom. Otherwise, not a bad experience. NOTE: You cannot buy from this location of you are not a contractor, business owner/installer, etc. You must contact one of the above who deals in the tile you want to purchase and buy from them. Prices may vary.

Happy Kitchen and Bath whole sale prices and excellent work. Look for David, he is the most…read moreresponsible person with excellent service.

From the owner: Kitchen cabinets, countertops and bathroom vanities. Affordable prices and guarantee work.read more

Was a con job from the start, way overpriced and contractors damaged wall in adjoining room as well…read moreas installed a scrap piece for the threshhold coming out of the shower and it wasn't even straight. They left dust and scrap lumber in the plumbing cubby hole.

Everything went well. The management team was very informative and gave different approaches for…read morebuying and financing the installation for a walk in shower. Installation was great. Installer was very police and professional.

I've had great service from LCR. Todd has been extremely supportive and has provided great follow…read moreup! My new build is beautiful with faucets, smart toilet & sinks all from the Luxart Collection. https://www.luxartcollection.com/

I needed a toilet flange called and made arrangements for pickup. When I arrived and called, the…read moreperson asked what vehicle which I complied. A lady came out saw me and motioned for me to come get it instead of bringing me the flange to me. What happened to curb service?

Second time to use Ferguson. First time, no problems. Today, inconsiderate. I scheduled service for…read more12:00-4:00 and took the day off of work. Scheduled some things for the morning since I have the day off. I get a text at 10:10 that they will be at my house in approximately 15 minutes (10:25) so I cancel my 10:30 appointment I made for something else and head home ASAP. It is now 11:32 and they are still not here. I keep refreshing my notice and arrival keeps getting pushed back. Arrival is now 11:30-12:00. Why did they send a text at 10:10 saying they'd be here in 15 minutes....... Thanks for messing up my day off.

very helpful, timely and efficient. I had no problems getting the service I needed and my outdoor…read morelight, my washer and dryer are perfect, I've had them a good 7 or more months and couldn't be happier. The showroom is Amazing!!! Seriously, lights, appliances, bathrooms... they have it all and I've learned in life, if one sales person doesn't follow through, try again so you can get that right one on one experience. Very thankful I did my own research and took a leap.

Yes, there are some deals, depending on what you are looking for. If the item is food or skincare,…read morecheck the expiration date. Ollie's gets in product and merchandise from stores' overstock/unsold storage, and there are reasons for unsold items. If an appliance, check online reviews for other customer experiences. For this particular location, most of the time, they do NOT have the popular advertised items. I live about an hour away and have gone to this store, not found what was advertised, asked the staff, and received awkward looks and "I don't even know what that is" responses-- they do not even know what is in their own ad! They were more interested in continuing their personal conversation. They could have been repairing the other entrance door or just removing it and ensuring no fire code violations. Would I go back? Yes. How often? 1-2 times a year What am I looking for? Gardening items, candles, educational materials, holiday gifts

It's just OK. The service is far between. The selection is always hit and miss. There are always…read moreexpired items on the shelf. The value is not there you can get the same thing for the same cost at your local Walmart or Dollar General.