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    Tucson Customs

    5.0 (5 reviews)
    Closed 8:00 am - 4:00 pm

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    Desert Metal Works

    Desert Metal Works

    (2 reviews)

    I wouldn't use these clowns as paper weights. I have no idea why they believe their computer…read moresoftware is adequate. I sent them a .dxf file per their request with proper dimensions and tolerances according to ASME Y14.5 standards. Waited for bit, never heard back from them. Happened to be down by their shop later in the day so I dropped in. First person I talked to didn't have a clue of what was going on. Guy came from upstairs and walked me up to the office. Informed me he wasn't the person I need to talk to as he didn't have the ability to open the file. Guy sitting over in the corner spoke up and said he had reviewed the file and, "it has problems". I talked to him and asked what the problems were. He said the scale was completely wrong on the drawing and none of the dimensions would work out. Looked at their version of the print-out and noticed hand-written dimensions scribbled on the page. "What are these" I asked. "Those are the dimensions worked out by our software engineer according to the scale of the drawing" was his replay. "Umm, did anybody happen to notice the big letters right on the face of the print which says METRIC"? Uncomfortable silence. First guy tries to run a bluff by asking, "What are the tolerances allowed?". When I answered, ".2MM just as it says on the print, apx. .010" he was done. Corner guy goes to see the "software guy" hidden in some other part of the building. Disappears for 10 minutes and returns announcing, "He's not in right now". I gave up at this point and made made my exit realizing although these clowns have some fine metal works on display they simply work from pre-established patterns and have no clue of how to make custom designs. If you are looking for good quality fancy metal work from patterns then these guys will probably work for you. Don't bother if you want true custom work.

    This business does amazing custom metal works from what I could see. I'll explain the reason for…read morethe two star rating. I stepped in the showroom on a Saturday morning. I happened to be doing some business in the area and noticed this shop. I walked in since the gates where open and asked a woman working there about having a custom fireplace insert done. A man comes out after hearing my conversation and asks in an aggwhat do you want" he doesn't bother to come down the stairs and proceeds to give me a lecture on how his business is run. I tell him about the fireplace and cuts me short stating "First of all we are not open today". I then ask if he's the person I need to talk to, he replies, "You come back on Monday and TALK TO ME!" Needles to say I won't be going back. Goes to show that no matter how great of a product you have it means nothing to the customer if your customer service is this BAD!

    Tucson Customs - powdercoating - Updated May 2026

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