The ladies at this establishment were extremely cool and easy to talk too especially with their…read moresouthern accents. They were cool and easy to talk to, they helped you through the process of giving a donation and they made you feel comfortable during the process. My only problem is that when you call they are really not likely to pick up their phone. Which can be a problem if your trying to find something out without going In but if it's anything important and they said they will reach back out to you! They usually do!

Need to do better with customer service once on the floor. Some of the "stickers" have bad…read moreattitudes and are rough with patients. Some don't need a job. Some complain about the job. Then bitch get another job. Someone can and will do you job better than you ever can

Rose the receptionist, Alyssa and Margie are the best. Highly recommend this LS location and as I…read morehave been here numerous times. I hope this company treats them well. Rose thank you for your helpfulness. Alyssa and Margie thanks much for your care and service today! Much appreciated!

This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

This place has rapidly declined over the past 8 months of donating here and management seams to…read moreCareless. No sense of urgency non existent work effort and just ridiculous wait times. The only employee I've seen constantly give it her all and do everything she can to keep this place above water is Breanna the phlebotomist and she gets no help nor appreciation. This place is a joke and will probably loose the only employee they have worth a damn because of their negligence. Give that women a raise!!!! Before you have no one.

They had me waiting 50 minutes in the chair for someone to put the needle in me, that was after the…read morecheck up. Its like they were purposely avoiding coming to me so that someone else would do it.

The staff is excellent. They are very knowledgeable and professional while at the same time very…read morepleasant and friendly, trying to put you at ease during a donation process that can sometimes be uncomfortable. When I first arrived to start my enrollment, the lengthy process was made less tedious by the staff's genuine enthusiasm for these donations truly making a difference in the medical world and in real peoples' lives, which gave me more motivation to continue donating regularly. The donation process from start to finish can vary greatly depending on the day and time that you go, however, I have generally been in and out within an hour, due to efficiency of processes in place. There is a very laid back and calm atmosphere to the place, despite it sometimes being very crowded with other donors. There's even free WiFi to use while you donate with nothing else to do, so that's a plus! The only negative I have observed at this Octapharma Plasma location is that although the clinic is usually meticulously clean, the restrooms on occasion have been horrifyingly dirty. All things considered, I would definitely recommend donating here, however, I would recommend avoiding the restrooms while there.

I'm currently standing in a line of 22 people waiting to donate. Management scheduled one person to…read moredo intake screening and instead of stepping in to help she just keeps walking back and forth, smacking gum, trying to look busy. I don't have any issues with the staff at this location, but management needs to do better or be replaced. There's absolutely no reason somebody should have to wait in line 2+ hours for intake.

Great people and atmosphere for giving cancer patients the ability to recover. About six months…read moreafter I started donating (as a more effective way to donate blood), my close friend was diagnosed with leukemia. It was a great way to be directly helping her. Ever tell someone with bad medical news "Is there anythung I can do?" This is it. Actually giving a piece of yourself that will be directly beneficial to someone who will die without donors' help. Beth had a succesfull bone marrow transplant and is cancer free. As a side benefit it has ridded her of very painful fibromyalgia! The friendly, efficient staff, equipment and sparkling clean facilty really helps to make it easy. And you get snacks!

Not a good atmosphere and the process was a little scary when they had to move the needleread more

My visit from beginning to end was amazing thanks to Lakisha Mason. She was so helpful and…read moreinformative. Her voice was so soothing I could talk to her for hours can wait till my next donation day.

#1 comment, they need to hire more staff particularly someone to work just the Front Desk. Nurse…read moreLakisha Mason was wonderful, she was doing two jobs on the day of my visit, she was personable and pleasant.

You ask what could improve? Try everything…read more They screen people who are in good health, but easily accept people who are homeless and otherwise down and out. The facilities seem unacceptable, from an aseptic point of view. I would not only be afraid to donate at this center, but also afraid to accept plasma that had been donated there. They ask questions such as how many different sex partners have you had in the last... period of time, and so on. The only sex I've ever had is with my husband, but I'm screened because I have diabetes and high blood pressure, and I need approval from my doctor. It seems a little backwards, doesn't it?

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

(I don't really know how to review this place because I had never given plasma beforehand. I have…read moreno other place to compare this to, so please forgive me for any inaccuracies.) First, I have to apologize, but I absolutely hate the location. It is in one of the worst areas in Stone Mountain off of Memorial Drive where they shut down one of the worst Kroger locations. There are always scary looking people hanging around this shopping center looking for money from poor saps like me! I have gotten used to the people around here, but I do not recommend outsiders to shop here at all! The parking lot is very spacious, but very dirty. There is always plenty of parking, but there is always plenty of trash everywhere as well. The plasma facility seemed to be clean and the people were friendly enough, but one thing I hate is to know what all the employees were up to the night before or the last weekend. I found myself in the middle of an across-the-room type of conversation between two employees who were telling each other (and everyone else in the room) all of their business. I'm sorry, but this just is not professional. Another thing that irks me is the pay. Mind you, I don't fault the facility for its procedures, but I think they could pay at least 3 times the amount they give you for your plasma that comes out of your body. Again, these are just my personal thoughts. BOTTOM LINE: The actual facility is okay, but after the first time I would never have went back there if I didn't really need the money at the time.

Staff is very rude and always on the phone. The staff is limited only one person upfront at the…read moremost. You are charged 5.00 for them to load your donor fees and the staff takes their sweet time and was happy to let me know that the wait time I longer at other places

Staff is always super nice and welcoming at this location. One time they were running about 10…read moreminutes behind schedule and were extremely apologetic about it. The whole process for donating whole blood takes less than an hour (as long as they don't have problems finding a vein, etc.). The chairs are comfy and there is free wi-fi. Just look for the signs posted around the building for the login information. When you're done giving blood there are a few tables with plenty of seating for you to sit down for at least 15 minutes to make sure all is well. There are always plenty of snack options and drinks. They keep a fridge if you want a cold soda instead of bottled water. Snack options range from Welch's fruit snacks to NutterButter cookies, and pretzels. Sometimes they'll have t-shirts and other goodies to take home. Overall a great experience. Please help save a life and give blood!

After being told by Red Cross customer service that seating accommodations could be made, I…read morescheduled an appointment at this location hoping for a better experience. Unfortunately, it was even worse. When I politely asked if I could donate while seated, explaining that lying down made me uncomfortable, the staff not only refused my request but also spoke to me in a hostile and condescending manner. In front of other donors in the lobby, I was questioned aggressively about why I didn't want to lay down, making me feel embarrassed and unwelcome. I had come in willing and ready to donate, simply asking for a basic adjustment to make the process more comfortable. Instead, I was treated rudely and left feeling like I was a burden for even asking. This is not the way donors should be treated -- especially when Red Cross constantly stresses how urgently they need blood donations. This experience makes me wonder how many willing donors are turned away not because they can't donate, but because they are treated with so little understanding and professionalism. Very disappointing.

Yesterday was my 3 year anniversary at donating at Octapharma Plasma. The on duty Nurse did my…read morecheck in. She was great and very help. This feel like home to me. Every place should be this way. Respectfully Johnnie Copeland

This would have been my first time donating with this location or Octapharma in general and am…read moreprobably not coming back to this location or going to any other locations because it doesn't make sense for me to go out of my way just to potentially donate and to potentially save somebody else's life and potentially get paid less money than my plasma is worth. Every time I came to this location. The system was either down or they wasn't taking no new donors for some reason. Sometimes it'll be a line and of course I don't know how many people are actually at work at that time so sometimes I get it. Although most times when I went it would be maybe 5 people in line and maybe a few people in the back but they was still taking no donors. I would like to add I've been trying to do this for a full month now on different days at different times early and later in the day but same result. Even calling the donor advocates line didn't resolve anything and it seems like they are reading from a customer service handbook and not really able to help with anything other than basic donor stuff that you can research on the website yourself. Only thing I can say is that the workers who I have talked to in the center seemed nicw so I can't complain there.