Rose the receptionist, Alyssa and Margie are the best. Highly recommend this LS location and as I…read morehave been here numerous times. I hope this company treats them well. Rose thank you for your helpfulness. Alyssa and Margie thanks much for your care and service today! Much appreciated!

This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

You ask what could improve? Try everything…read more They screen people who are in good health, but easily accept people who are homeless and otherwise down and out. The facilities seem unacceptable, from an aseptic point of view. I would not only be afraid to donate at this center, but also afraid to accept plasma that had been donated there. They ask questions such as how many different sex partners have you had in the last... period of time, and so on. The only sex I've ever had is with my husband, but I'm screened because I have diabetes and high blood pressure, and I need approval from my doctor. It seems a little backwards, doesn't it?

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

The staff is excellent. They are very knowledgeable and professional while at the same time very…read morepleasant and friendly, trying to put you at ease during a donation process that can sometimes be uncomfortable. When I first arrived to start my enrollment, the lengthy process was made less tedious by the staff's genuine enthusiasm for these donations truly making a difference in the medical world and in real peoples' lives, which gave me more motivation to continue donating regularly. The donation process from start to finish can vary greatly depending on the day and time that you go, however, I have generally been in and out within an hour, due to efficiency of processes in place. There is a very laid back and calm atmosphere to the place, despite it sometimes being very crowded with other donors. There's even free WiFi to use while you donate with nothing else to do, so that's a plus! The only negative I have observed at this Octapharma Plasma location is that although the clinic is usually meticulously clean, the restrooms on occasion have been horrifyingly dirty. All things considered, I would definitely recommend donating here, however, I would recommend avoiding the restrooms while there.

I'm currently standing in a line of 22 people waiting to donate. Management scheduled one person to…read moredo intake screening and instead of stepping in to help she just keeps walking back and forth, smacking gum, trying to look busy. I don't have any issues with the staff at this location, but management needs to do better or be replaced. There's absolutely no reason somebody should have to wait in line 2+ hours for intake.

Donate Today (11/29/10) from 1pm till 6pm. Each donation can touch or save the life of 3 people.read more

Based on 2 years of plasma donations: Pros: friendly staff,…read moreand the phlebotomists seem better trained than other places. Cons: the wait time can be up to 3 hours of standing in line, especially ever since they switched to the new machines (which are perpetually breaking) in early 2025, and they are the lowest paying around -- when you combine the pay with the wait time, it finally made me leave to see how the competition treats their donors.

I would not recommend this office . This is my first time donating went online prior to walking in…read moreand wanted to get more information. I walked into the building. No one is at the front desk . I walk up and I see blinders that say information for first time donors. I open the binder and start reading. Completely euthanized about giving blood for the first time . I patiently wait to ask if I needed help . Moments later a lady in a white coat comes as ask if I need help . I say I do and this is my first time . She snatched the books that say first time donors and ask if I have my id and ssc on me . I shared I have my Id but my ssn card . Is there any other form of identification that they will accept. Have my w-2 ,etc . She looked at me as if I was speaking another language. She said they only accept id and ssn. I go to the website and see that isn't the only form of id they can confirm your identity

My visit from beginning to end was amazing thanks to Lakisha Mason. She was so helpful and…read moreinformative. Her voice was so soothing I could talk to her for hours can wait till my next donation day.

#1 comment, they need to hire more staff particularly someone to work just the Front Desk. Nurse…read moreLakisha Mason was wonderful, she was doing two jobs on the day of my visit, she was personable and pleasant.

Yesterday was my 3 year anniversary at donating at Octapharma Plasma. The on duty Nurse did my…read morecheck in. She was great and very help. This feel like home to me. Every place should be this way. Respectfully Johnnie Copeland

This would have been my first time donating with this location or Octapharma in general and am…read moreprobably not coming back to this location or going to any other locations because it doesn't make sense for me to go out of my way just to potentially donate and to potentially save somebody else's life and potentially get paid less money than my plasma is worth. Every time I came to this location. The system was either down or they wasn't taking no new donors for some reason. Sometimes it'll be a line and of course I don't know how many people are actually at work at that time so sometimes I get it. Although most times when I went it would be maybe 5 people in line and maybe a few people in the back but they was still taking no donors. I would like to add I've been trying to do this for a full month now on different days at different times early and later in the day but same result. Even calling the donor advocates line didn't resolve anything and it seems like they are reading from a customer service handbook and not really able to help with anything other than basic donor stuff that you can research on the website yourself. Only thing I can say is that the workers who I have talked to in the center seemed nicw so I can't complain there.

I needed a drug test, and our company's provider said this was the closest location to my office…read more I showed up around 11:15. My paperwork had been sent in advance, so I just signed in, and was promptly taken to the back to do my business. The employee helping me wasn't terribly friendly, but then again, he's dealing with bodily fluids... I was in and out in 15 minutes. They gave me a slip with my sample number so that I could check in later if the results didn't show up when expected. Appointments are prioritized, but at lunch on a Wednesday, there was only one other customer, so at least in my experience, you can just walk in.

000000000 from 10 They sent my 50 dollar bill to collections…read morewithout telling after getting paid over 1000.00 dollars. Original bill was 1051.00 dollar and insurance paid them 1001.00 dollar already. What a great customer service u stupid a..wholes

The ladies at this establishment were extremely cool and easy to talk too especially with their…read moresouthern accents. They were cool and easy to talk to, they helped you through the process of giving a donation and they made you feel comfortable during the process. My only problem is that when you call they are really not likely to pick up their phone. Which can be a problem if your trying to find something out without going In but if it's anything important and they said they will reach back out to you! They usually do!

Need to do better with customer service once on the floor. Some of the "stickers" have bad…read moreattitudes and are rough with patients. Some don't need a job. Some complain about the job. Then bitch get another job. Someone can and will do you job better than you ever can