This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

This was my first time booking an appointment, giving i was told it would take about 2 hours…read more.. nope was there from 12:17 to almost 5. okay not mad fine. but then after allll that my debit card does not want to active. I went back they gave me a new card; told me their system is down and to try again later... It has been a week already, i'm so disappointed. I supposedly saved 2 lives and can't even get 100 bucks out of it??? Give me my money cause i'm never coming back.

I've been donating for 2 years at a competitor and decided to try BioLife to see if it was better…read more BioLife's phlebotomists seem less trained than the other place because they struggled to find my vein every-other visit, even though that had never been an issue before. On my 10th visit, they placed the needle in far too deep and when the blood was returned to my arm, it wasn't going into the vein, just into my arm tissue, so the skin quickly expanded into a huge egg-shaped balloon that stung more than I ever expected that would. Now I'm dealing with the biggest bruise of my life that looks like I play roller derby.

My name is Anthony Graham and I would like to commend several employees at my Decatur GA, Memorial…read moreDrive location. Although CSL plasma is directly across the street from my house, I choose to walk two miles to go to the Decatur location. I've been donating there for 2 years and although I Don't always need the money, I enjoy going to your establishment. The personnel is exceptional, Zara, "who needs a promotion and leadership position, along with Paulette, Vicky, Jamaica, Kenji, Porsche, Tonya, Esther, Jareyll, Marcus, and everyone needs to be commended by the management and Corporate. The facility is clean, organized, and welcoming. I just wanted to say thank you to all of them. Also Tyler from Athens who was phenomenal. Thank you Octapharma Plasma and I will look forward to continuing my donations. Never will I step foot in CSL plasma again. Thanks guys! Sincerely, Anthony Graham

I'm currently standing in a line of 22 people waiting to donate. Management scheduled one person to…read moredo intake screening and instead of stepping in to help she just keeps walking back and forth, smacking gum, trying to look busy. I don't have any issues with the staff at this location, but management needs to do better or be replaced. There's absolutely no reason somebody should have to wait in line 2+ hours for intake.

Donate Today (11/29/10) from 1pm till 6pm. Each donation can touch or save the life of 3 people.read more

Based on 2 years of plasma donations: Pros: friendly staff,…read moreand the phlebotomists seem better trained than other places. Cons: the wait time can be up to 3 hours of standing in line, especially ever since they switched to the new machines (which are perpetually breaking) in early 2025, and they are the lowest paying around -- when you combine the pay with the wait time, it finally made me leave to see how the competition treats their donors.

Hi everyone one I am putting this post to make everyone aware of the ripe off plasma donation are…read moretaking advantage of because our golden blood is so valuable but their pay is sorry we are worth more than that make sure you check your dashboard supposedly pay is not the same as what you should get and gas prices so high is it worth it !!?

Sammy and the whole staff are amazing! They are so professional and efficient. They get me in and…read moreout so fast. Many thanks to Freedom Plasma!

The website says New Donors don't have to book an appointment. I contacted the Natika Kates and she…read moredidn't mention New Donors needing to make an appointment. Website won't let me book an appointment. The only way I was able to make an appointment was to go to the physical location and write my name on a sheet of paper. And that didn't even look very comforting. Update yall website and let the employees know to tell ppl. All of this could have been avoided.

This would have been my first time donating with this location or Octapharma in general and am…read moreprobably not coming back to this location or going to any other locations because it doesn't make sense for me to go out of my way just to potentially donate and to potentially save somebody else's life and potentially get paid less money than my plasma is worth. Every time I came to this location. The system was either down or they wasn't taking no new donors for some reason. Sometimes it'll be a line and of course I don't know how many people are actually at work at that time so sometimes I get it. Although most times when I went it would be maybe 5 people in line and maybe a few people in the back but they was still taking no donors. I would like to add I've been trying to do this for a full month now on different days at different times early and later in the day but same result. Even calling the donor advocates line didn't resolve anything and it seems like they are reading from a customer service handbook and not really able to help with anything other than basic donor stuff that you can research on the website yourself. Only thing I can say is that the workers who I have talked to in the center seemed nicw so I can't complain there.

They could pay more far as company but service is good never too busy when I go donate and staff is…read morepolite & professional

They over charged my card by 100$ through the billing department. The customer service…read morerepresentative told me it would take 40 days for my refund to get back to my account. The 40 days passed, and I never received my refund. I called back, and now they tell me it's going to take another 30 days for me to get my 100$ back. 70 days total I am going to be waiting for my refund. Absolutely ridiculous. Very displeased customer service. Will not be using again. 0 stars.

Leaving a review for the Quest Diagnostics Customer Service. Absolute trash, horrible reps…read more Constantly given the same two numbers or being transferred between the two. No one knows anything or who the right person to talk to is. Would give negative stars if possible.

Need to do better with customer service once on the floor. Some of the "stickers" have bad…read moreattitudes and are rough with patients. Some don't need a job. Some complain about the job. Then bitch get another job. Someone can and will do you job better than you ever can

The ladies at this establishment were extremely cool and easy to talk too especially with their…read moresouthern accents. They were cool and easy to talk to, they helped you through the process of giving a donation and they made you feel comfortable during the process. My only problem is that when you call they are really not likely to pick up their phone. Which can be a problem if your trying to find something out without going In but if it's anything important and they said they will reach back out to you! They usually do!