This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

This was my first time booking an appointment, giving i was told it would take about 2 hours…read more.. nope was there from 12:17 to almost 5. okay not mad fine. but then after allll that my debit card does not want to active. I went back they gave me a new card; told me their system is down and to try again later... It has been a week already, i'm so disappointed. I supposedly saved 2 lives and can't even get 100 bucks out of it??? Give me my money cause i'm never coming back.

I've been donating for 2 years at a competitor and decided to try BioLife to see if it was better…read more BioLife's phlebotomists seem less trained than the other place because they struggled to find my vein every-other visit, even though that had never been an issue before. On my 10th visit, they placed the needle in far too deep and when the blood was returned to my arm, it wasn't going into the vein, just into my arm tissue, so the skin quickly expanded into a huge egg-shaped balloon that stung more than I ever expected that would. Now I'm dealing with the biggest bruise of my life that looks like I play roller derby.

Need to do better with customer service once on the floor. Some of the "stickers" have bad…read moreattitudes and are rough with patients. Some don't need a job. Some complain about the job. Then bitch get another job. Someone can and will do you job better than you ever can

The ladies at this establishment were extremely cool and easy to talk too especially with their…read moresouthern accents. They were cool and easy to talk to, they helped you through the process of giving a donation and they made you feel comfortable during the process. My only problem is that when you call they are really not likely to pick up their phone. Which can be a problem if your trying to find something out without going In but if it's anything important and they said they will reach back out to you! They usually do!

For my third time donating platelets, I wanted to check out LifeSouth's Northeast Georgia Center in…read moreGainesville, which is actually much closer to my house than the Greater Atlanta Center in Dunwoody (18 miles north vs. 34 miles south). After you donate at least once to LifeSouth, an employee will call you at least once a month to see if you can make time to come in to donate again. Since there is a high demand for platelets yet a small number of willing donors, they want regular donors to be able to supply blood and blood components to local hospitals in Florida, Georgia and Alabama. According to LifeSouth's website, "Platelets help patients with bleeding disorders caused by leukemia and cancer treatment, or open-heart surgery." This time, I made a 10 am appointment for a Monday for me and my sister (Yoomee H.) to donate platelets. I specifically wanted us to have the same time slot so that we could start and end around the same time. Unfortunately, things did not occur as planned for my third time donating platelets... We arrived a couple minutes before 10 am, and we were checked in by a very friendly woman at the front desk. She told us that they were happy yet surprised to have us there to donate platelets because they "weren't expecting us," even though I had made the appointment the previous week. To make a very, VERY long story short, we both waited over an hour before we were able to even have our initial blood test and interview, which must be done every time before you donate blood, platelets, or other blood components. After we finally had our interviews, we had to wait another hour or so to get started with the donation process. This was incredibly frustrating. When we checked in, we were warned that they were understaffed that day, but they did not indicate that we would have to wait THAT long! The phlebotomist who performed the platelet collection on both me and my sister was very sweet, but it was obvious that she was incredibly flustered about being the only person taking care of us as well as a whole blood donor. She had difficulty locating the vein in my left arm, which I usually have the donation done through, and even punctured it in the wrong spot. So eventually, she drew the donation through my right arm - and both of my arms had to be bandaged at the end. =( Arghhh... Like the donor center in Dunwoody, the platelet donor seats are pretty comfortable, they provide you with a blanket and heating pad under your arm (because it gets cold), and you get your own TV and remote to occupy your time. And unlike the Dunwoody center, this one has a decent library of DVDs if you want to watch a movie while you're donating, or you can bring your own! I picked a DVD to watch, but the phlebotomist forgot to turn mine on for me. Fortunately, I brought a book to read while I was donating for about an hour and a half. Overall, this LifeSouth Community Blood Center gets 2.5 stars - minus 2.5 stars for the ridiculously long wait to even get started because they were so understaffed. I was not happy that I had to spend over 4 hours at the donor center and get punctured in both arms. I have to mention, however, that the staff was super friendly, welcoming, and apologetic, and I really appreciated this. Although they assured us that they usually don't operate this way, I'm sorry to say that I simply can't bring myself to return to this location. I will drive further to the Dunwoody location, which is the main location in Atlanta, for my future donations to LifeSouth. [Review 107 of 366]

The staff was fantastic. I came in with my mom for my first time donating and they were so…read moresupportive. They interviewed me and I told them about a disorder I have that can make you pass out during things like this. They sat me down and found the proper vein very quickly. When the woman stuck me it barely hurt, she definitely knew what she was doing. About 4 minutes later I started feeling dizzy and passed out. Once I came back I was covered in ice packs and the entire staff was around me seeing if I was okay. They handled the situation so well, I was impressed. They had me sit and wait to leave for about an hour so that I wouldn't faint on the way home. Great job lifesouth Gainesville!

Donate Today (11/29/10) from 1pm till 6pm. Each donation can touch or save the life of 3 people.read more

The staff honestly doesn't care if you live or die here. There seems to be an ever changing list of…read more"protocols" that depends on who's actually working that day. Very inconsistent. Also I've called many many times and only once was I ever able to get someone to answer the phone. Plus just be aware that if you ever have a doctor's order to give blood, that's not enough. You must obtain a form from LifeSouth and have your doctor fax it to their home office. Then it'll take at least 2-3 business days to process but forget trying to call to verify if it's been processed because nobody ever answers the phone. Most likely you'll just waste time going in. Terrible operation in my opinion.

Always receive great service here, the welcome is real, feel confident in this location to give…read moreblood. Will give Double Red Blood next time for sure!

A+. Happy faces & atmosphere. Friendly, clean & comfortable. Long time donor. Recommendedread more

Boy, how I wish I had someone like Joshua present at my first blood donation. Real talk. If I had,…read moreit wouldn't have taken me an entire year for my second donation. This young man made an experience that can be daunting at times uplifting. Joshua greeted me with open arms, was very professional during the preparation stage for my blood donation, and he made sure the entire process was a success. We need more American Red Cross health professionals like Joshua to ease any anxiety donors, especially first time donors, may have regarding donating blood or platelets. Thank you Joshua for making my donation experience so amazing!!!

Sammy and the whole staff are amazing! They are so professional and efficient. They get me in and…read moreout so fast. Many thanks to Freedom Plasma!

The website says New Donors don't have to book an appointment. I contacted the Natika Kates and she…read moredidn't mention New Donors needing to make an appointment. Website won't let me book an appointment. The only way I was able to make an appointment was to go to the physical location and write my name on a sheet of paper. And that didn't even look very comforting. Update yall website and let the employees know to tell ppl. All of this could have been avoided.

Ms. Destiny was amazing!!! she was caring and attentive. thank you Ms. Destiny for helping to make…read moremy day run smoothl!!!

The staff who actually have the certified credentials like the phlebotomists and nurses- are really…read morekind and considerate. The older lady at the front desk um... there's definitely better options in the world. I'd say everyone else gave a 5-star experience but that receptionist... she needs to at least try to make people feel welcomed.

Everyone is friendly and the process is quick and they are very persistent with checking in u and…read moremaking sure the center is runnning efficiently

This is the worst plasma center ever. The music played sounds like you just walked into a CLUB not…read morea professional place like this. The staff is so rude, slow, and careless which could be very dangerous for donors. I wouldn't waste your time at this center you are better off driving a little further for good service and quality care. The treatment of White people is another issue but not worth the words. Just don't bother yourself with this place. White people watch your back they are out for you.