Adam at Fireside is the man. Excellent service, straight forward information, efficient with his…read moretime. If you have a gas fireplace that needs attention, you could not do better.

We identified Fireside as the installer of our wood stove that was put in by a prior owner over a…read moredecade ago. The folks at Fireside were extremely helpful in answering our questions. They went above and beyond by sending a copy of the manual and other information just to stand behind their product/install. Really have to appreciate a business that is patient, helpful and just wants you to enjoy your wood stove, even if you weren't the original purchaser.

Professional and prompt service. Would highly recommend if you're in need of a spa cover!read more

Wonderful family owned business. Sarah was professional and a delight to work with.. due to…read moremiscommunication they delivered a beautiful spa cover but not exactly to specifications and do to the extreme heat a few small patches of the plastic fabric fused together. They immediately made it right by making us a whole new cover and delivered it i within the next week. Highly recommend this company!

Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

Sale crew was extremely attentive, knowledgeable and courteous. Lots of great suggestions.read more

Ashley was SO helpful. I had a large list of items to get pricing for and she was incredibly fast…read moreat giving me that information. Great custom service, I highly recommend this place.

A scheduled appointment was made a week in advance to have my water heater fixed and they never…read moreshowed up to the scheduled appointment. No phone call and no response to text message.

Owner was willing and available to assist with a caring and capable professional when others could…read morenot be bothered on a Friday afternoon. Got a temporary solution in place then followed up and worked with me on ideas to manage costs and while achieving a proper solution. People who care about more than themselves. Far too rare today. Great to have on your side when it counts, and when you really need a plumber, believe me, that is when it counts! Thanks Travis, Bryan and Josh, without whom the repair would not have been possible. (Stripped, but half open, corroded cartridge retaining nut requiring close quarters, below deck work on a Roman tub on the Butte. No water condition until temp fix. Eventually, fully repaired, while I was out of town.) Max (ops mgr) answered the phone on Sunday, even though I just wanted to leave a message. He insisted on helping me schedule the final repair the next week, right then. Good folks!

Our experience walking into I & J Carpets in Bend Oregon was a pleasant and welcoming experience…read more We were approached by Patti Jo, pleasant helpful and patient. We gathered samples went home and fought with color decision making. We made several visits for more samples and were always greeted by Patti Jo. When we finally decided on our carpet color and style, Patti Jo came to our home to measure and do her magic. She contacted us by email with a proposal. We then confirmed and our carpet was ordered. We scheduled an installation date and confirmed with installer, Tim Tennis and Triple R Moving. One full day and our work was completed without a hitch. We are grateful for the excellent service we experienced working with Patti Jo at I & J Carpet in Bend, Oregon. Great experience! Thank you, Ray and Veronica

Highly recommend I&J Carpets, especially working with Patty Joe! Great service and product!read more

Austin and his team our professional, responsive and adjust my hot tub with honest opinions and…read morefeedback. We were able to order a custom lid and provided a temporary lid in the process. 10/10 would recommend.

Our experience with Devin and his crew was nothing short of exceptional. From start to finish, I…read morewas continually impressed by Devin's knowledge, thorough communication, his level of detail and craftsmanship, and how incredibly personable he was. It really makes a difference working with folks who you feel like you can trust, particularly when you are investing in larger projects like flooring. They were so tidy, well organized, and efficient which led to them finishing earlier than expected and was an added bonus. And the final product was absolutely beautiful and so well crafted. We are so happy with the final product and can't recommend them enough! They are truly a fantastic team to work with.

Easton Flooring exceeded my expectations. Devin and his team are extremely professional, honest,…read moreprompt and thorough. His estimate was fair and detailed which was helpful for someone who doesn't have a ton of experience with home improvement/construction. Devin put in hardwood floors for a room that formerly had carpet, he went above and beyond to think through the details of this transition (base shoes, quarter rounds, etc.) to make sure that it matched the rest of the house. I couldn't recommend him enough. Thanks, Devin!