Back in early March Junior reglazed my bathtub. A few hours after he left I noticed there was a 6 inch section that looked odd; I attempted to rub it off, but it had already hardened. I immediately called Junior who said that he must have dropped some caulk on the tub surface. I do not understand how he did not see the caulk himself. He then suggested that I rub it off and I let him know that I had already tried to, but it was hard. I was not going to scrap it off for fear of lifting the paint that had not completely dried and have a peeling tub and $445 down the drain. He said that he would stop by the following weekend to remove the caulk.
That was in March. Since then, he scheduled several appointments to come out, but each time he was a no show. The tub is bright white and shiny, which makes the clump of dried caulk stick out like a sore thumb. Also, when Junior arrived to look at the tub, he gave me an upsell suggestion to do something to the tub surround. He said that it would make the surround look brand new for an additional $50. That was a scam! He did nothing to the surround. I know because the same dried water beads that were on the wall when he arrived were there when he left. Overall, with the exception of the 6 inch clump of dried caulk, the tub came out nice. However, customer service and ones character are as important. read more
