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    Kitchen Encounters

    3.0 (2 reviews)
    Open 8:00 am - 4:00 pm
    Updated 1 month ago

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    Services - Kitchen Encounters

    Bathroom remodeling

    Kitchen remodeling

    Laundry room remodeling

    1 More Service

    Remodeling

    Kitchen Encounters Photos

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    8 years ago

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    13 years ago

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    HAJOCA Lancaster

    HAJOCA Lancaster

    (3 reviews)

    After a less than steller experience at Somerville, I went against my contractor and picked my…read morefixtures out at Hajoca. I went in without an appt but Sandy was able to help me quickly and effectively and get me on my way. When they didn't sell the brand of sink I needed, she even called her distributor and got it for me. Pick up was easy too at the counter. Sandy even followed up to make sure everything went ok and went above and beyond to contact my contractor. I was very pleased with the whole process.

    My wife and I recently renovated our master bathroom and we used Hajoca for all the bathroom…read morefixtures. WHAT A MISTAKE! The initial interaction we had was fine, just to find out that once our order was placed, everything went downhill quickly! The Hajoca representative originally told us the order would be delivered within 3-4 weeks. Understanding that we had a tight timeline to meet, she never mentioned about certain parts in this particular color being on back-order. Here we are over 3 months later, and we are STILL waiting on certain Kohler parts for the shower! The expectation was never set appropriately. In addition, we moved forward with using different colored parts to "temporarily" have the bathroom up and running. Sadly, when the fixtures were installed, the toilet was delivered with a piece chipped off the back and cracked, now we have to re-order and wait another 3+ weeks for a new toilet. I'm not sure how this happened, but a truly devastating experience.

    Weinstein Supply

    Weinstein Supply

    (2 reviews)

    I am a plumbing contractor with 49 years experience. I purchased a "Bradford White" LP tankless…read morewater heater from them. They charged me $1,500 for the unit. Installed the unit and it didn't work. I went through all of the testing procedures. The unit failed and did not run. I have installed over 100 Rheem tankless water heaters and never had a problem. I took the unit back for a refund. They said we don't work that way. You must call a third party to ask for help but we refund nothing. They don't stand behind what they sell. They take your money and run. They take your money, sell you a product that doesn't work and tell you to call some tech support in another state or country. But you are not getting your money back. You have been had! This company doesn't stand behind the products they sell. Call somebody else about your problem but we are keeping your money. The worst customer service I have ever delt with. This company has no integrity! Contractors and homeowners, stay away from this company! They only care about one thing and that is taking your money!!

    Extremely poor customer service. I have been told by several people "I'll call you back" but it…read morenobody does. This did not happen from 1 or 2 people, but 4 of them which leaves me believing that this is a company culture rather than just one isolated employee. Not contributing to the poor rating is the open ended delivery date. One would understand when a special order is late for a week or 2 but open ended delivery date is not acceptable! we're 6 weeks behind schedule & counting!

    Kitchen Encounters - kitchenandbath - Updated May 2026

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