Sue was FANTASTIC! She was professional, thorough, knowledgeable, and not for one minute did I…read morefeel pressured or rushed. In the middle of a crisis, she was the calm, and knew exactly what we needed and made it happen quickly. I would highly recommend Sue and M & Z Carpets. Their floor installers were also professional and did a great job laying our new floors. Needless to say, I will be using M & Z for all my future flooring needs.

We had an amazing experience at M&Z carpets! Sue was absolutely wonderful. She was kind, helpful…read moreand extremely knowledgeable. As new homeowners, she knew we were on a tight budget. She was extremely accommodating, helping us to find options that were affordable but still absolutely stunning. She also ensured that we got a consultation as well as installation ASAP. We are so grateful for her! Thank you Sue and M&Z carpets for helping to make our new house into a beautiful home!

Working with Jess made the process of choosing a countertop, backsplash, and flooring so easy. Jess…read morelistened to what I wanted and showed me which products fit. She was able to answer ALL my questions. Her knowledge of materials and design choices made this a great experience! I HIGHLY recommend Carpet and Tile Mart in Mechanicsburg and Jess!! Renee B.

This job turned out good but sure didn't start that way. The staff at the store were all very…read morehelpful. We selected our laminate flooring and scheduled the measurement. Kayla came out as scheduled and did the measurement in a professional manner. We agreed and made payment as per the company's stipulation in the beginning of December 2023. We also scheduled the installation for January 8th. Well; the installation was pushed back twice because we were told the installer was backed up on another job. This wouldn't normally be a problem, but we have everything packed up for our two largest rooms except the largest furniture. The installer was supposed to contact us to look at the project prior to the job. That never happened so I called him the day before to make sure he planned on starting before moving the large furniture. They did show up on Monday as scheduled but that's were it got worse. They apparently couldn't scribe around the fireplace stone and became frustrated. They then both hop in the truck and run to Harbor Freight to get blades for the tool they needed to use. When they returned they said that didn't work. They then decided that they recommend undercutting the stone with a masonry saw. Well cutting masonry is extremely dirty so I said if that's the plan, I want it tented to keep the dust to that area. That was it for the first day....about three rows were installed. Laughable but I wanted to cry. The next morning he called about 10 am and said he is at Home Depot and the cost of materials was going to be around $500 plus about $300 additional for labor. I told him I would pay for some but not all of this because he never showed up to look at the project as stated on our contract and he showed up totally unprepared to get this job done correctly. He then told me he is an independent contractor and isn't in any contract with me so he isn't coming back! I immediately called Amber, the manager who within minutes had another installer that she could reassign to the project. She assured me that they will be able to get things corrected. She sent out Remi and Carlos. Well they stayed late that day and finished the living room before leaving for the day. They obviously knew how to scribe around the fireplace and didn't need to undercut the masonry as stated by the previous installer. By the end of the second day the entire project was complete and done in a very professional manner. The first picture is the flooring attempt by the first contractor after the first day. The second is the completed flooring at that location after Remi and Carlos took over. Thank you Amber for getting involved and sending these guys out to save the day. They will do all my flooring going forward!

Rugs can't survive being vacuumed twice Called to ask for a…read morereplacement. It was denied because my vacuum was to blame.

we have been thinking about installing new carpet in our master bedroom for years as it is a huge…read moreundertaking. moving all of the furniture out of the room, painting the baseboards. from stat to finish the staff was awesome. The no pressure salesman was a breath of fresh air. We changed our minds several times and it was all taken in stride. the installation was just as planed. our installer did a fantastic job. left the job site as clean as he found it. I would use the again and would recommend them.

Second time I used Couch Potato for their flooring services. Excellent, professional installation.read more

Good in store help when looking at samples. Fair quote for carpet and installation. Poor…read moreworkmanship with installation. Job was not finished and I had to have a installer return to finish job correctly. Installers left a razor blade behind that my 1 year old grand daughter found ( luckily she was not injured ). I also found a second razor blade laying in my front yard where the installers parked there vehicle.

Great company to use for flooring needs i like that it's family owned and operated…read more Plenty of selections Great customer service

When I walked into the store, the employee just looked at me and I had to initiate to tell that I…read moream looking for a carpet estimate. I encountered the scene in the movie "Pretty Woman" where the employee told me that carpet here is very expensive and at least $2 sq ft and very high quality. Ok, I just wanted a quote and could decide from there if expensive. Anyway, he tried to delay helping me and then another employee volunteered to help me. The other employee at least try to be pleasant and polite. They did have carpet at $1.69 sq ft. The estimate was hand written which is very antiquated and with no line by item breakdown and just a lump sum. From this initial encounter with the first employee, I will do what the Julia Robert's character did and take my business elsewhere. Their loss! Quote from movie "Big Mistake!".

This company is amazing as I had 3 cats shit all over my living room when I was away due to a…read morefamily emergency. I came home to a stinky house filled with cat butt nuggets all thanks to my sister who never came to look after them. Anyway I was given the name of capital area carpet cleaners. They were prompt and didn't waste time cleaning my living room. Very professional and not judging me for this mess. I will recommend them to anyone who wants professional and reasonable pricing.

Scott came and did our up stairs and steps. He did an awesome job and for a reasonable priceread more

We purchased luxury vinyl for the entire house. Athan and Grant did an amazing job with the…read moreinstallation! They gave us continuous flooring between rooms without any room transitions/dividers. The installers were very friendly and professional. We are very happy with the end result. We did have a negative experience with their sales person. When he came to our home to give us a quote, I made it very clear that I wanted all the old flooring removed so that all the flooring would be even and no room transitions/dividers. After I signed the contract and paid the deposit, he tried to say that we had agreed to have the new flooring installed over top of the old flooring in the kitchen and bathroom with room transitions/dividers. After a heated argument he finally said, 'I talk to too many people to remember who said what.' I'm still giving M&Z a 5 star review because the installers were great and we're very happy with the end result. Just make sure to get everything detailed in the quote before you sign anything or pay the deposit.

I was referred to this retailer by a direct rep of the company I was looking to purchase carpet…read morefrom. I sent M & Z an email asking what they had available and was basically insulted with a 1 word response. What is it with this company, it seems like it's a sad virus that comes from within, by reading the reviews for both this location and the Mechanicsburg store, their sales people must be trained in rudeness, and come to find out - the person "Doug" who responded to me is a VP!!!! No wonder they're struggling to compete in the market. At this point I don't even think I'd purchase puppy pads from them. Free would be too expensive for me to give them any business, no matter if I were referred to them or not. If they're like this before you buy can you imagine what they'd be like if you had an issue? If I could have given them a half star I would have.