I am deeply upset and extremely disappointed with this store. I will never come back here again,…read moreeven though it is the closest supermarket to my house. They have officially lost a loyal customer.
Today, I tried to return imitation crab meat and two tilapia fish that were completely spoiled and smelled strongly of soap, chemicals, and laundry detergent. To make matters worse, the plastic packaging tray holding the crab meat was filthy, with visible brown dirt all around the edges. I literally showed this dirt to them, but they completely ignored it and said nothing.
Instead of handling the issue professionally, the staff was incredibly hostile. The cashier was speaking to me in a very loud tone, practically yelling, and didn't give me a single chance to explain the situation. She openly humiliated and defamed me in front of other customers, loudly shouting: "I don't believe you, you are lying, you are a cheat!" The manager was also extremely rude to me and completely refused to listen to a single word I had to say.
They flatly refused to issue a refund and forced me to exchange the ruined products for something else. I had to buy eggs that I didn't even need--since I had just bought two huge cartons from this very store yesterday--just to not lose my money. This is a direct violation of consumer rights.
Furthermore, this is not the first awful experience I've had here. I am of Asian descent, and yesterday, on July 4th, around 2:00 PM, two young male employees who were stocking shelves in the dairy and egg section openly mocked me. As I walked past, they started mimicking and mocking the Chinese language, laughing at me. When I turned around and we made direct eye contact, they didn't even care--they just kept talking, mimicking the Chinese language, and mocking me right to my face while looking me up and down with an incredibly judgmental glare. It was during that exact same visit yesterday that I bought those two large cartons of eggs.
It made me feel incredibly hurt, insulted, and completely ruined my mood. Between selling toxic, chemical-smelling food, using filthy packaging, public verbal abuse from the cashier, the total lack of professionalism from the manager, the illegal refund policy, and the disgusting, discriminatory behavior from the staff, I highly recommend everyone avoid this place. I am also filing official complaints with NYC 311 and the NYS Department of Agriculture and Markets.