Small place but very friendly environment. I got a great vehicle for a great price and I am very…read morepleased. The service is outstanding and there is nothing quite like this little place around. I looked all over town at used dealerships and they had nothing that wasn't badly rusted out(expected here in the UP) but I came to Gat and found a nice 04 Mazda MAXX and I am happy with my car. I love this little place and would recommend anyone looking for a decent used vehicle at an affordable price to make your way down. Jim treats you like family.

I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

They wouldn't detail my car because it was too dirty! Hmph, professional detailing only if your car…read moreis already clean.

horrible had my car for 2 months and didn't even get the problem solved would not recommend went in…read morefor a fuel pressure code and left with a fuel pressure code after 4000 dollars

This was my first time being on a road trip and having to have some major work done to be able to…read morekeep going to my destination. Lutey's was more than willing to help and did it as fast as they could. I would recommend anyone to go to Lutey's! Thank you for getting the car in quickly and

I've been taking my vehicle here for nearly a decade for oil changes, this is the first time I've…read morehad them do any more than that. This time it was a muffler and when they gave me the quote it was for $250 but they charged me $360 because they had to "get a different muffler than the one they quoted me for", they did not bother to contact me to see if I wanted to go ahead with that price change or not. In my opinion a full hundred dollars is worth calling the customer over. The mechanic had a very poor attitude when explaining this up-charge. If a person does not get charged the quoted amount, then it should be discussed before the work is done. This is poor service. My parents had a previous experience with them where they went ahead and replaced a tail-light without calling them about it, charged them three times what it would have cost to just do it themselves (something they are very capable of and would have done it instead of paying the labor charges). So if all you are looking for is an oil change for cheap, then go ahead but if your vehicle needs more than an oil change only, then expect to get ripped off. Expect to have work done that was not previously agreed upon.

Do not sell quality cars. Fix them up enough to be suitable for a couple of weeks and then do not…read moreintend to help when issues arise.

Completely wasted 5 hours of my time. They had a car for sale on FB that was advertised as an…read moreall-wheel drive, but also front-wheel drive in the same ad. I called him up, said I'm interested, but is it AWD or FWD? He said for sure it was AWD, and that the ladies in the office must've screwed something up with the ad. Fair enough, asked him what else is wrong with it, he said it had a battery drain. Ok, anything else that needs fixing, replacing, addressing, etc? He said no, it's very clean, so I made the 2.5 hour ride after telling him I'll be there in 2.5 hours. I get there and he's gone, nobody knows where he went. I check out the vehicle and notice 3 out of 4 tires are down to 3/32" tread remaining (bald!). One was weather cracked so bad I could nearly see the air, and all were mismatched brands. I opened up the driver's door and the driver's leather seat had large chucks of leather missing. "No big deal" I thought, seat covers and new tires, but I'm wondering at this point how in the h#ll this guy overlooked this so far, there's not many vehicles for sale on that lot. I start up the vehicle, which woke up the LARGE exhaust leak at the flex joint area underneath the vehicle. And now the "best" part...I look on the tailgate, no indication of it being AWD. I look under the rear end, no CV axles, differential, rear driveshaft, nothing. It was a front wheel drive. By this time he'd made his way back into the office and I confronted him, saying this vehicle is not AWD, and that I essentially wasted 5+ hours of my time, along with all the other obvious issues that he failed to mention. In what seemed like a small fit of fake disbelief, his response, "sorry, bud!" And another thing, I told him on the phone if it's what he's described, I'd give him $5800 for it (it was for sale for $6500), he said he couldn't, he already had $6000 into it. I've been in the auto industry, including car sales, for 20 years. I knew right away that was a BS line. Wholesale pricing on that car was in the $4000 range, average private party value was around $6000. Only had the vehicle advertised for a week at this point, said his guys "went through it" (obviously not, hence the exhaust was super loud and a cheap fix, coming from a 1' piece of flex pipe that could be replaced for $30). But all of the sudden he has all this money tied up in this vehicle. Absolute bullcrap. Buyer beware!

Watch out for this company they will not get back to me after I asked to do a conference or…read moreFacetime call to see the product. They hung up twice now. Make sure you see the product before you buy. Something is shaky about this company look at their prices!!!

Someone broke into my car and the window was shattered, (wait how did the example predict what…read morehappened) and I had to go here to fix it and it was great. Took a while to fix but still great. Four stars. Thanks for reading my review, have a great day!

Needed new side mirrors for my car; they had the correct ones within 2 days for me to pick upread more

Karl and Mary are great to work with. If integrity and great service matter, this is your repair…read moreshop. 5 stars!

I went in to get my coolant pressure test and they figured it out was water pump and fixed it…read morebefore the day was over. Great mechanics and overall atmosphere. Also they do great exhaust work for trucks. I brought my 3/4 ton in and my half tons. They also scheduled me to have appointment and get truck back same day too I thought was really convenient. Other shops get to it when they get to it