I got my car impounded and I needed to get a release from DOT. It was the weekend and they were…read moreclosed, so the tow yard told me I couldn't come until Monday. I went to LAPD to have them release it since it was only for expired registration which I got updated. They called the tow yard and the tow yard refused to release it. Officer Tran and Officer Garcia knew this wasn't right and spent 2+ hours calling their supervisor, calling the tow yard multiple times, and everything else they could do to make sure I got my car that day. They were beyond helpful and so kind to me. They really could have brushed me off and told me they couldn't help, but they wanted to do the right thing and did everything in their power to make sure I felt taken care of. I hope the universe brings them all the love, success, and happiness! Such amazing men!

I had somebody try to break into my apartment. They basically blamed me for not locking the door…read more They asked me if they took anything. They asked me if they broke anything. They asked me if he hurt me. They're not gonna do anything. The building next-door has security cameras and they won't even get that either. so they won't even look around the building. I kick them out and asked him to leave. Guess what? Bucket of clothes, clean clothes for the person to change into after they rape you, zip ties, and he had already prepared them to be longer, tape to tape your mouth with. And X-Acto knife to put it against your neck,wallet with no ID and three dollars, shampoo so he can wipe evidence his body. There's a rapist in my neighborhood and the police won't do anything about it. I called 911 twice. At 4 o'clock in the morning. They said the cops came by at 4:23 AM. I was outside till 5 o'clock with a knife on my hand and I was in my robe. please don't do anything to protect anybody. I don't know why they were their uniforms because they don't deserve it. Everybody just needs to stop paying taxes I guess. They're living off of that and pretending that they're doing their job. They're just walking around in the costume

You can never get anyone ever on the phone. 3 months and I cannot get through to a human being?…read moreDoes anyone actually work there? They should hire a lot of unemployed people to handle the phones and emails. It is a SH*T show.

I attempted to visit this office last Friday and it turned out to be closed. A security guard said…read morethat it was closed indefinitely. So please do make sure that it is open before trying to come here.

There is NO SSA office here. It's closed and had apparently been closed for 7 years, according to…read morethe sketchy security guard. The building looks abandoned.

Super fast and easy name change to my hubby name within minutes. I completed my paperwork online…read moreand showed up in person but I read online I could've simply mailed in my forms. The peace of mind of knowing my application was completed was worth showing up in person though. The staff are a little less warm and fuzzy. My clerk greeted me with "I.D." I greeted her with a warm hello but it just fell flat as the clerk continued to process me in without looking up. But to her credit she looked up gave me a very big warm smile once my name change was completed. She seemed genuinely happy for me. The security guards were intimidating but more welcoming of you weren't arguing with them about how your sharp metal tools aren't anymore dangerous than a toothbrush. That actually happened. lol! But overall my experience was easy and convenient...and free. I walked so if you need to bring your car you'll pay a premium parking fee.

This is by far the worst dpss office I've ever been to. They talk to you like you're stupid and…read moreworthless. They don't help you try to call you case worker for more information on a paper or need clarification they don't answer you go to the office and they don't help. Thank god for online services cause these MF dont f..en help for s...t. I'd rather risk everything at the MacAurther park location cause this building is a f...en joke. Oh and on top of all their problems for Past 3 months I've been waiting for my physical papers for the SAR7 and it just showed up.

My overall experience with DPSS is all around satisfactory. Very much appreciated and thank you…read morefor being so supportive and professional in all aspects of obtaining my benefits package!!! Thank you so much!

What a great experience considering that this place is a government organization!…read more Friendly staff, friendly people. They followed covid protocols extremely well! The security guy was super warm, but firm. He let me use the restroom while I was waiting for my husband's appointment . We went there to do biometrics for the UK. Appointment took 1 month to get and when we arrived, everything took about 15 mins. Sent our application same day via UPS and got our UK visas back within 5 days! We did not opt for any premium visa service. Just the standard one. Note: this place does not handle UK visas, only the biometrics.

I went to this office and the lady clerical who took my photos made me uncomfortable she was asking…read moreme unnessery questions she made me feel intimidated, not very pleasant at all, plus her lack of inglés was very poor it was very hard to understand her and she gotten frustrating, her job I think is only to take photos and the fingerprints and make corrections, not to pretend to be an inmigration officer and making feel clients uncomfortable

Staff are nice but be careful with parking at the actual building. I was charged 46$ for 1.5 hrs of…read moreparking.

Came here to finish up some business regarding an old EDD/Workers Comp related case that has…read morefinally come to an end. The CSA (Customer Service All Star) in this particular trip was security guard Arturo. His ability to help move the line with stellar communication skills in both English and Spanish were without comparison. This gentleman used tact, authority, and class all in one scoop-and that's saying something when you consider that most of these offices are literal stress bombs a few inches, feet, or seconds from going off at any time. Kudos to this EDD office in particular for staffing such amazing security guards (because in previous trips there were other guards who also did well) who command respect, but perhaps more importantly know how to talk to other human beings who may NOT be having the absolute greatest time of their lives!

To live and die in L.A., it's the place to be You've got to…read morebe there to know it, what everybody wanna see... Upon entering off Figueroa St you'll see two lines to your left, one for birth the other for death. The forms off to the right either for birth or death certificates. Once you complete your form you'll have two lines. Service is very quick I was in and out with the birth certificate in less than 10 minutes around 11am. Plan your day to avoid the LA traffic jam then enjoy your day in LA. Both parents do not need to be present to obtain a birth certificate. Parking available in the structure or street meter. If meter parking is available I suggest that one as you typically won't be there long. So if you live or pass away in LA this is a place you'll have to be at. Don't worry you won't wait in traffic like on the LA freeways at this spot. God bless

They ignore anonymous complaints. Even when not anonymous, they don't do their jobs. I reported…read morerats in my building ceiling (common shared indoor hallway ceiling) where you could see the foam tiles chewed away at almost every corner, and many round urine stains. I specifically reported that they were in the ceiling, I can hear them running in the evenings. The county inspector came over, notified the building manager days before coming, and said she saw nothing. Of course, the manager quickly replaced the foam tiles, painted them, patched them up and vaccuumed the floor. There were still signs - some urine stains and some chewed corners of tiles- but when I asked if she had seen that evidence, she said it was only in her "job description to look down for rat feces - not to look up." I was amazed... I asked specifically for her to look into rats living in a ceiling space and it's not in her job description to look up? What a sad excuse. It's disgusting that these employees don't do what's morally right, and they get paid big $. Why would you announce that you're going to do an inspection so the builing can hide their evidence? Why wouldn't you look up? You expect me to believe that there's a job description that says don't look up? or barely shift a tile to see the rat nests/feces? I offered to do this myself in her presence and she refused to come back for me to show her the feces. Tax money laundering at it's finest. What is the point of this department if no one does their job? Not even the supervisor cared when I called in. She could hardly speak English, and didn't care at all. Her job security is off the charts.

Walk in, no appointment, my first visit. Parked across the street where dollar store was located…read moreand entered DPSS past 11:30a. I was seen fairly quickly but likely due to my uncomplicated request. When I left near 12:30p, there was a line out the door with security limiting access inside due to capacity. Security kept the limit of people inside comfortable for everyone. I came at the perfect time, and recommend considering arriving before employees take their breaks for lunch. This location seems extremely busy, and long waits are likely common depending on your situation. With an ever revolving door of people coming in requesting help, employees look spent and over it. I don't blame them, but it was a little depressing once I was called. Most people waiting inside were in good spirits, but the energy of employees behind the glass were over it and again, I was gone by 12:30p. They probably get some out of pocket guests often. The welcome crew that guides and hands your numbers were in better spirits, they really do set the tone for everyone coming in. It can't be easy, so I appreciate everyone that made this experience so seamless.

Horrible customer service no common respect for the recipient. They had me waiting for nothing…read moreclaiming they called my number when I'm positive I was anxiously waiting for my number every number that was called I looked at the screen the worker bs skipped me for sum

If I could give you a 0 I would. What a complete waste of tax payers money for these USLESS…read moreemployees. I drive often and almost 95 percent of the times I pass a caltrans truck parked along the freeways or highways the employees are always just sitting inside the CABS of their trucks. No accountability at all. Check Victorville location worst of all times. You see trucks and employees but there just sitting period. In the last say 6 months ive past hundreds of caltrans trucks only one employee actually working and that was up in bishop ca he was fixing a little sign but he was doing something!! Please audit or supervise the Victorville location please. Help us out the 15 frw is past unbelievable Robert Gonzales Victorville ca.

Such a horrible experience we drove 1 hour senselessly the road closed signs were way to near to…read moremake right choice to be taken to the opposite direction with many travelers stuck in same situation

not the best of services Los Angeles has to offer. Staff doesn't respond appropriately…read more Not enough trained customer service friendly agents available near your zip code. They need more funding and qualified employees working.

I have been living in a sec 8 property for 21 years. Was a senior/disabled bldg and a senior…read morecenter. For the past 4 years they have secretly been phasing out the section 8 status without letting the tenants know. They get billions from HUD to provide housing, instead they are taking it away and have never offered new housing over all these years. No more vouchers EVER, but it wouldn't matter for us, mostly elderly disabled and they are abruptly kicking us out near the end of the year. I wish an attorney would read these things and step up to help us. We can't pack, look for or afford an apartment. LOMOD Property Investments own all of the properties and all of the housing money goes into their properties, and were given nonprofit status by Villaraigosa. Instead of providing housing, they are taking housing away.