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    T's Tax ToolBox

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - T's Tax ToolBox

    Business filing for current tax year

    Individual filing for current tax year

    Current year tax preparation and filing

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    Past year(s) tax preparation and filing

    Audit and conflict resolution support

    Tax planning

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    3 years ago

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    H&R Block

    H&R Block

    (12 reviews)

    Hello everyone, I…read morerecently had a bad experience with the H&R Block Claims Department in Kansas City, Kansas. I had my 2022 taxes done with H&R Block in Milllersville, MD and purchase the "Peace of Mind Extended Service plan. Fast forward to October 2024 I get a letter from the IRS stating that some income was not reported on my 2022 taxes and I now owe the IRS $2,700.00 So, I schedule the appointment with the H&R Block in Glen Burnie, MD, because I knew I gave the tax preparer in 2022 all the necessary documents to properly file my taxes. I got and appointment on October 31, 2024 with the Glen Burnie, MD H&R Block location. The person at that location took a look at all my paperwork from 2022 and said H&R Block made a mistake reporting personal loan that I settled for less the amount I owed. She also stated, I was lucky to purchase the "Peace of Mind Extended Service Plan" to cover the $2,700.00 I currently owe the IRS and $800.00 I owe the State of Maryland, once my amended taxes were completed for 2022. The individual at the Glen Burnie, MD location submitted my claim paperwork on October 31, 2024 to get reimbursed for the taxes I know owe the IRS and the State of Maryland. About 5 weeks later I get a call from the Claims Department in Kansas City, Kansas asking me to fill out and Insolvency Worksheet to finish processing my claim. I asked the lady what an Insolvency Worksheet has to do with processing my claim. I did not file for bankruptcy! She stated it was normal procedure and submit the paperwork to your local H&R Block in Glen Burnie, MD to continue processing my claim. I submitted the insolvency paperwork to my local H&R Block to finish processing my claim. I got a letter from H&R Block dated December 12, 2024 stating that my claim was denied, because it doesn't fit within their policy guidelines, and I need to go back and refer to the polices if I had questions on why my claim was denied. The letter was so generic, and they didn't even offer me a refund for purchasing the Peace of Mind Extended Policy Plan. I wrote this long review/complaint to warn future and current customers of H&R Block slimy way of not standing behind their guaranteed policy! I'm currently fighting my case with Better Business Bureau for resolution. I will never do business with H&R Block again, because they did not want to honor my claim and found some ludicrous reason to deny my claim and not clearly stating the reason and showing where in the policy I don't meet their standards. ONE STAR RATING

    They have been doing my taxes for 7 years same person every time at Crain hwy n she is great. When…read moreu go in she is the second cubical on your left n she has been great can't remember her name at this time

    T's Tax ToolBox - taxservices - Updated May 2026

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