I had to travel a get to this location as there are not many but the customer service was…read moreWONDERFUL!!! Yolanda and Kristi were helpful in taking care of my account needs... gratitude ladies! This banking center has a lovely waiting area, clean restrooms and complimentary water and snacks.

This (USAA BANK) business will take your money and present itself as an electronic bank but not…read moresend you timely notices and caused me to incur an early termination fee of over $2000 because they did not notify me that a CD had renewed until one day after the grace period had ended, and I called immediately (within minutes!) so they should've notified me the day it renewed not the day after the grace period was over. They say they notified me one month ahead of time that it was going to renew but after that no reminder. There was no timely way to respond or change and just for reference, the current rate for a 15 month CD is 4.0% from some institutions with the 15 month term and they were offering me 1.6%. No wonder they didn't notify me until after they legally have to make Noah accommodation. It's dishonest and immoral. Don't do business with them. I have several cars and multiple homes insured with them and I expect more from a relationship like that. It was so exactly the minute the grace period had ended that I have to think that it was deliberate and intentional.

The Poole accounting firm is a fantastic firm. Justin poole has been doing our pets and business…read moretaxes going on 15 years and I cannot recommend them enough

I am an attorney and have generally done my own taxes. This year posed particular issues and I…read morelooked for an accountant. I interviewed a few and met with Justin Poole. He is efficient, friendly and extremely easy to work with. His entire team was the same. This is a great service group. They do business the right way and I will now be using them going forward for tax returns and tax advice. Highly recommended!

Not a good experience. We made an appointment days ahead of time, but were kept waiting for an…read morehour. We explained our situation, only for the tax professional (who was very nice) to say he couldn't help us. He also didn't know about a Maryland first time homebuyer tax exemption and was Googling it. I had to prove it exists by showing him the official document. All of our returns were scanned in, but we can't see them in the portal. The branch took no responsibility, and had us call customer service. Customer service has so far not solved our problem and needs two hours to figure this out. I've called the branch, but no one picks up.

Outstanding service and very courteous Staff were helpful…read moreexplaining how the drop off process works at their location

Extremely professional and thorough CPA. Have only good things to say about Andrew. Would recommend.read more

From the owner: Established in 01read more

I didn't have time to research a tax law so I engaged this firm. I was told a special form was…read moreneeded to be filled out in a non standard way and they would do it for $1500. They then called and said they used up the $1500 and would need $1500 more. At that point I researched the law myself- took no more than 1/2 hour in google searches and determined they had given me incorrect advice and I didn't need to complete the form. Upon calling them back, they said yes of course I didn't need to submit the form. But they had already spent $1500 in what seemed to me trying to find ways to charge me more. Seems unethical to me.

Unfortunately this firm mixed my bank account with another client, this having me receive two…read morerefunds. Instead of righting the wrong, I was asked to write a personal check to the client rather than having the firm account for their error. The first problem is that my data was given in error to another client. The second problem is that I was asked to write a personal check to their client. No ownership was taken for the mistake. I instead had the errant monies refunded to the IRS, which is the proper channel. Certainly more tedious for the other client, but the right thing to do. This firm's suggestion of me writing a personal check put me in potential auditing by IRS for "double dipping" if you will, as it would show me having two refunds in the same year. I have made my complaint to the board of accounting for the state of Maryland. I would suggest treading lightly given the lack of discretion and ethics used by this firm. I have moved on to a much more sound practice.

They were recommended by my financial adviser, and I guess they deal with more wealthy clients…read morebecause they didn't do well with us. First they hadn't called us and it was about a week or so before the tax forms were due (we gave it to them much earlier), so I had to call them to get them to tell us the status. Then when they got done, they had the wrong county for us. We then asked them to have the state send us our refund, but instead they had it redirect back to the state for the next year's taxes even though we almost always get a refund from the state. Lastly the bill was way out of proportion to the amount of work it must have taken. That hurt us more than the federal taxes we had to pay. We would never use them again or recommend them.

I had Pereira & Associates prepare my federal and state taxes, last year. I had many problems with…read moretheir preparation, including over charges which resulting from a change to my CPA, after he left the company. I was charged a higher rate, and for time it took the new CPA to come up to speed on my return. After we came to an agreement, I had asked for assistance in an IRS audit, as a result of the filing. Again, I was inappropriately charged, this time for an entire phone call, which had little to do with my audit or taxes, and again, at a higher rate then I had agreed to.

s/w Sabrina. They charge $250 just to speak with a tax consultant who will tell you how to file a…read more1099 yourself, but then another $750 to file the taxes, but apply the $250 for the first year. Other firms I have spoken with will at least give a free initial consultation.

I used Qualitax last year for the first time. I was extremely pleased with their work! I wish I…read morehad started using them earlier. I will use them again this year!

Jon has done my taxes for the last few years and I've had no problems. He is professional, caring,…read moreand really explains things thoroughly. Recently I needed to file an amendment and he was not available. Jon as unavailable but he worked with another Agent to get the job done, and MJ at Block Advisors was quick to reply, track down the documents, and set me with with someone knew. Thanks Block Advisors of Crofton. I'm glad I chose H&R Block for my tax needs. Shout out to John, MJ, and the new Agent for really coming through for me. Block Advisors is lucky to have you all!

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Arnold,…read moreMaryland, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Bay Dale Dr office to connect with a tax professional.

If I could give this location a 0 star I would ! DO NOT GO HERE !!! Let's start with Michelle (and…read moreher daughter) who just so happened to retire this year. I was referred to her 3-4 years ago by another Firefighter in my profession. Was recently audited for 2015,2016,2017 and owe about $2600 and it's due in two weeks or I face more fines ! This location is mismanaged and ill informed about today's technological advances. Having to make multiple trips from Hughesville to Annapolis because the front desk lady says we don't do anything online. We live in 2018. And you can't email me my tax return? Very shady business ! Multiple people at my job have been audited from the state because Michelle did our taxes wrong. DONT GO HERE !!!!!

I wish I didnt have to give the 1 star just to write my review on here to warn as many people as…read morepossible from coming to this Jackson Hewitt in Annapolis. After my brother went here a MONTH AGO to get his taxes done, he still has NOT recieved his tax refunds NOR have they even filed them!!! Instead, every time he calls, they give him one excuse and flat out lie right after the other and then make another excuse or lie the next day to cover up the lies and excuses they previously feed out!! I honestly dont know how these people can even sleep at night!!! But consider yourself warned, do NOT EVER COME TO THIS JACKSON HEWITT!!!