UPDATE: The owner did refund me for the massage and tip. Attaching screenshots of the refunds. Due to this, I will be updating my review accordingly. -------------------------------------------- I came to TRX massage a while back because I was experiencing shoulder stiffness and lower back pain. The massage itself was good, even though it was on the harder side, dispite me mentioning that I would like less pressure. After the massage initially, I felt some relief, but in the days to come, I experienced bruising and more pain in my shoulders, causing me to even develop a headache. In addition, the owner assumed that I booked a 90 minute session when I had booked a 60 minute session, and she did the full 90 minute massage on me which I did not notice since I had fallen asleep halfway through the massage. There was no implication that I would be refunded for the time difference, and I paid for the 90 minute session instead of the 60 minute session. I felt very uncomfortable to speak up during this process, but since the massage while on the harder side felt good at the time, I still gave a $25 tip and paid for the 90 minute session. I asked for a receipt a few weeks later since I thought I was double charged (I was not) when checking my credit card records. If you are in the Mission Bay Area, I would recommend going elsewhere, as there are many friendlier and far better massage places to check out! read more

TRx Massage - Massage Therapy Near Me - San Francisco, California

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I've been coming here for the past few years, and the care and consistency from Ploy and Theresa have made such a positive difference in my life. I truly consider them an important part of my wellness and care team. The environment is welcoming, calming, and professional, and I always leave feeling better than when I arrived. The staff genuinely care about their clients and take the time to make each visit a great experience. I'm incredibly grateful to have found this place and highly recommend them to anyone looking to prioritize their health and well-being. read more

Worst massage experience I've ever had with Theresa! I had to stop the session midway through, which has never happened in my hundreds of massage experiences. During the massage, I briefly mentioned that one area felt unusual and asked whether it was normal muscle tension. Instead of responding professionally, Theresa immediately became defensive, said my comment "threw her off," and accused me of being disrespectful and interrupting her -- despite the fact that I barely spoke during the session. What made the experience especially shocking was the complete lack of professionalism to handle basic client communication. Every attempt to calmly clarify my intent was met with interruptions and escalating confrontation. I apologized for misunderstanding and explicitly said I trusted her professional judgment, but was then scolded more. I even suggested that we stop arguing and simply continue the massage, but she insisted on ending the session entirely. A massage should be a safe and relaxing environment where clients can comfortably communicate or ask questions. Instead, I left feeling stressed and honestly stunned by how hostile the interaction became over a simple question. I rarely write bad reviews but felt this experience was important to share. ------------------------ Update: After posting this review, a 5-star review appeared within an hour with personal attacks on me. The owner also DM'd me with a link and asking 'is this your employer?' to intimate. I have screenshots and have reported it. Read all reviews here with a grain of salt -- people who speak up may have been silenced. read more

I need to preface this by saying that I am a professional dancer who has received sports massages on a regular basis for over 30 years. I discovered Ploy and Theresa during the pandemic and immediately reaped the benefits of their inarguable professionalism, anatomical knowledge and deep care. I come as often as I am able, at least 2-3x per month. I recommend them on a regular basis and many of my friends have benefitted from their services as well. You can imagine my utter shock and dismay to witness Pengpeng W. in the next room arguing with Theresa in a condescending tone of voice as Theresa was trying to clarify and address whatever issue this rude obnoxious client was having. Ploy and I heard the entire exchange as it escalated. Then on the way out Pengpeng kept arguing and at this point Ploy had to stop working on me because she wouldn't leave and the whole energy was beyond uncomfortable. I've never witnessed anything like it. To Pengpeng: Your immediate negative review showcases the level of your entitlement. Maybe better to spend that energy on getting to the bottom of why you are so anxious and tense in the first place. read more

Both Ploy and Teresa are amazing massage therapists. Whether you need injury recovery or stress relief, they always know exactly how to help. Professional, attentive, and incredibly skilled. Highly recommend TRX Massage! read more

Highly highly recommend TRx Massage. Ploy's massages are unmatched, and I've received a lot of massages over the years as I have a chronic autoimmune disease that causes muscle and connective tissue weakness and tightness. I've had a lot of residual damage from the peak of the disease and Ploy provides great myofascial release through her deep intricate understanding of the musculoskeletal system. Ploy is also very kind and attentive. Thankful to have found TRx as part of my health healing journey. read more

Excellent massage therapy with Theresa. She paid close attention to my complaints and treated them with a multidisciplinary, just-right approach. The right amount of pressure (I like medium-plus) and the right techniques for each area. I felt immediately better afterwards. Will definitely come again. Would give 6 stars if I could! read more

Ploy & Theresa are amazing multi disciplined massage therapists. Their studio is cosy, inviting and very clean. Their services include massage for varied times with products made with body & herbal homeopathic knowledge. They include their faceted education into their practice. They've educated me regarding my problems explaining body mechanics that have caused it. They have massaged according to what my body needed treating. The intellectual synergetic caring approach to massage therapy makes them the best in San Francisco. read more

I have been here for a massage a few times now and have had an excellent experience with Ploy! If you are looking for a good quality / well priced massage and a wholesome experience, this is the place. read more

Theresa was great. I had lower back issue and needed to find a masseuse that was reasonably priced and available, that's how I found this place. The environment was very soothing and clean, and Theresa was incredibly knowledgeable about the cause of my back pain, and after the massage the muscle relaxed. Definitely worth a visit, and you'll feel better supporting a small business! read more

Very relaxing and my upper back felt immediately better. It's nice to get a massage from someone who knows what they're doing. Will definitely come back. read more

I just had a 60-min massage session at TRx! Booking an appointment for the same day was super easy - their online system is really user-friendly. I wish I remembered the name of my massage therapist because she was incredible. Her deep understanding of how the body works really shows. She also shared some really insightful tips about how to improve mobility and how to understand my muscles and joints better. Also the massage room is pretty massive for SF and is thoughtfully decorated :) I work from home and am active, so my back, neck, and legs are often pretty tight. The therapist focused right on these areas with some amazing deep tissue work. I also really liked that she used hot stones and essential oils. I walked out feeling like a new person, totally refreshed and relaxed. It was way more than I had hoped for. Huge thanks to my massage therapist at TRX Massage. She really knows her stuff, and the attention to detail is impressive. If you're looking for a genuinely effective massage, this is the place to go. I can't wait for my next visit! read more

First time here and Poly was great! She is very knowledgeable about her craft. This wasn't your typical massage either. She did much needed stretches and focused on tight areas. Also, at the end she showed me some stretches I could do at home. Def will return in the future. read more

This place is a hidden gem!!! One of my best friends referred me to this place. I think I have pretty high pain tolerance, but this time I was in such unbearable pain for my right shoulder/neck, I literally woke up at 4am because of how painful it was and made a same day appointment (90mins). MAKING AN APPOINTMENT: Super easy and intuitive, very quick! I was later told if you want more than one person at the same time (like a couples massage), just leave a note when booking or email and they will get back if they're available. LOCATION: I was a little confused at first (my first time), the entrance looked somewhat like it was part of an apartment complex and the door was locked but Theresa was on time and popped out to grab me! GETTING READY FOR MASSAGE: It was preferred to be naked down to only wearing underwear for the best massage. MASSAGE: I am SO impressed. Theresa is incredibly experienced and technical. I was in so much pain when I walked in and after telling her the general area, she got to work immediately. Not only did she pinpoint EXACTLY all of the points that caused the pain, she went at it until she got it cleared out. Not going to lie, she went pretty roughhhh, but SO worth it to get everything cleared. No doubt you can tell her to ease it up, but I didn't because I loved it. I could really feel how technical she went at each movement, going for the very specific spots and super focused on what I needed. Haha, actually it was quite impressive to experience how she magically knew what I needed throughout the entire massage. She was also super careful and thoughtful on how she handled my body--no movement was wasted! AND at the end, she also gave me some thoughtful tips on how to stretch. RESULT: I left the place feeling a little sore from her getting at my pain spots (which is absolutely expected), but DEFINITELY incredibly refreshed and super thankful that I was able to move my neck and shoulder again without pain. If I could give a better rating, I would. Thank you so much, Theresa!!! Literally a life saver and will definitely be coming here again! read more

1st time here tonight. I was so burned out and tense from a real doozy of a week at work. My back was also all kinds of wonky from a recent torn disc and mild scolio. Ploy is a magician! She was immediately in tuned with the wound up shell of a human I was and the mangled mess of back I had. I was in really really really bad shape. Seriously. She melted it all away. I'm don't even have words. Magic! Absolute magic. Will be coming back. read more

Ploy and Theresa are wonderful! They really make you feel like home. I've come 3x so far and my bf 2x. They'll ask what you need work on and actually work on those areas. The ambiance is so soothing, this is the first place I fall asleep during a massage every time I come. They both are very professional too. This place is now our go-to! read more

I flew into SF on Saturday. My back was hurting a little, but it was tolerable. The small airplane seats never fit my 6'2" frame, but what can I do? Next day I give a talk at the Moscato Center, am on my feet a long time, and decided to walk to the Top of the Mark for a drink. By the time I get there, my back is starting to hurt. From there, a show at the Curran which also had small seats. No leg room for larger people. By the end of the show the back is radiating pain and the walk back to my ABNB is bad. I take a few advil and hope for the best. Next day, extreme pain with occasional muscle spasm, just to let me know who is in charge of this body of mine. I look for a masseuse and got a same day 11:00 am appointment near my ABNB. It's a small office set up for massage. Clean, nicely decorated, restroom, quiet music playing. Smells great. I booked a 90 minute massage, and she was superb (sorry, I can't remember your name). Most of the 90 min went to my back. I asked for CBD oil- a first for me. When I walked out I was a new man, ready to visit the museum's and restaurants. That massage saved my SF trip. Most of the time I get a massage to work out my muscles in neck and shoulders - because I type all day for a living. Today, I was saved by a pro who knew just that to do. I can't thank you enough. read more

My massage was pretty good but a little too hard for my taste. I know some people like deep body massage, but I like to just relax and not feel pain during my massage. Unfortunately I did not get that. Part of it is probably my fault that I did not say anything. read more

This is the best massage I've had in a really long time - I didn't even realize I had knots in my hamstrings and now they're all gone! I'll definitely be back again next time I need a massage. read more

My dear friend and I were yearning for a long, overdue massage after a pretty intense quarter of studies. We spoke to Theresa and got our massages scheduled together (we're not together. *whispers* I'm *hey*). But it was EVERYTHING I needed. I shared with Theresa that my shoulders needed some breaking and by the time I got on the table, I was like, please do your thing and let your hands guide you... and boy did they! The depth, the approach, and the stretching were on point. So much so that my hazy vision disappeared. They also used this menthol infused oil/lotion/magic that made my body go 'Mmmmmm'. It left me thinking that 90 minutes will be the bare minimum for future body work as we have decided that this will be our quarterly ritual. Thanks again for making this stiff body pliable! I'm very much looking forward to this ritual to come around... like now! read more

Best massage therapist in town! Theresa is sweet and knows how to help me destress from a heavy work week. Will make this my regular place for my monthly massage treatment. read more

We booked a couples massage and had a wonderful experience. They were accommodating and we felt great after the massage. I feel like this is a great value for top notch experience read more

I have some chronic neck and shoulder pain issues for past few years and have tried massages literally everywhere around the world: sports massages, deep tissue, hot stone, you name it, from individually-run massage spots to luxury hotel spas. TR is probably right there with the best massages I've ever gotten. I tend to have bad knots in my upper back that need a lot of focus, pressure and attention to release. There are times when a masseuse just drills into your knots in a bit of a "wild" manner that just provokes a more aggressive tightening / "fight back" response. TR's massage is so damn PRO that she can achieve the same result with just careful manipulation and smooth strokes. The CBD balm just adds a whole new dimension to it on top. TR is a magical healer. Next time I have to ask how / where she received her training because it is very clear this is next level stuff. Thank you Theresa. You're an actual pain reliever. I wish you and your practice the best. read more

Wow, I am thoroughly impressed!! Not only do I feel like I used to three weeks ago before starting a new job, which has been stressful, but I feel almost young again! Theresa is simply the best pro I ever had healing from! She is highly in tune with anatomical structures and brain connectivity with various areas. I learned so much and will make changes and adjustments to my behavior, i.e. not sitting on my wallet while driving. I feel reset and renewed for life. I'm so grateful!! Thank you and I'll be back. Highly recommended!!! read more

Special thank you TRxmassage. I came in and my therapist was very professional and skilled. It was my first time experiencing a 90-minute CBD massage. For weeks I had aches all over my body, from lifting heavy things at work. I felt instant relief afterwards. I highly recommend this place, they tackle the aches at the point! and yes they gave me CBD herbal balm. It smells really good. The ambience is very welcoming and clean. I highly recommend checking this place out if you want to feel relief from a grueling work week. They won over my business and I shall be coming back. read more

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Massage was super refreshing with the most optimal pressure! Compared to my past several massages it was the best

Easy to book. Friendly staff. I would recommend for a relaxing day / muscle soreness.

This is my favorite new massage place. Both Ploy and Theresa are great. They take many covid precautions and are vaccinated, so I feel very safe in their studio. The location is in the heart of the city so it's easy to get to, but don't worry about noise because it's still quiet and peaceful. It's my go-to after work when I have aches and also if I just need to relax. read more

I've been having shoulder stiffness and soreness for a while. It feels way better after an hour at TRX and after the session the Masseuse showed me how to work out the area she felt was causing my discomfort. She also showed me a few other stretches to help for areas she also assessed were tight. She was very sweet, the massage was relaxing yet effective and the ambiance is exactly what you need. Highly recommend!! read more

Great great place! Massages were awesome especially when using their product. They pay really good attention to detail. I 100% highly recommend to try them out if you're visiting SF. I tried over 10 different massage places and I finally found the one. read more

A little difficult to find, but once you do, it's an oasis. It's not because of the environment, or the floor projection, nor the ambient sound (which is divine), it's Theresa's technique. I've had over 100 massages and believe Theresa provides one of the best experiences. The CBD is wonderful too, but not fully effective without Theresa. read more

Theresa and Ploy are amazing massage therapists! They are both intuitive and very skilled. The massages I've booked were both relaxing and helped release the knots in my upper back. The space is a safe haven from busy city life and I LOVE the projection of the sea and turtles :) Highly, highly recommend them! read more

Theresa and Ploy are the best! My husband and I have been coming here for about a year now and love it. We have both tried other massage places and nothing compares to TRx Massage. Theresa and Ploy are both very attentive to which areas we want to focus on and are amazing at working out the muscles. Highly recommend if you're looking for a massage therapist! :) read more

Best massage I've ever had! I've tried a lot of massage places in SF and even if I tell them to go lighter on me (I prefer less pressure), they never seem to get it right and I leave in pain. But Theresa did everything right! She's incredibly calming and I felt relaxed the entire time, from the moment I walked in to the moment I left. I came in with several muscle aches, and I left feeling better than ever! The CBD balm she uses is incredible too and made the experience over the top. Will definitely be back. read more

Awesome ! So good ! Must go !! I get regular massage and I tried this place for the first time , and this is one of the best massages I've had in a long time ! Next time I'm booking 90 minutes. read more

If you've never had a CBD massage before, take warning that it will absolutely ruin you. Massages in the future just won't compare. Theresa is hands down the sweetest, most relaxing, and skilled masseuse I've ever met! You're immediately put at ease by her calmness when you walk in, and she really knows how to navigate the muscles/knots on your back. Plus, the mentholated balm she uses is out of this world. I came in to combat a back injury, and she made me feel 100% after our session. She's also very open to modifying to fit your desired pressure. An additional plus, street parking is super convenient. There's 2hr street parking along Clara or metered street parking on 5th Street (free after 6pm). read more

Amazingly talented and intuitive therapists here! I will come back every time I visit SanFran! My back was so wrenched and I can't believe the night and day difference after my CBD MASSAGE! I'm hooked! read more

Theresa is fantastic! Her space is perfect for relaxation - love the music and visuals. And she's so fantastic applying the right pressure to all the right areas - will 100 percent come back again. Last, I was so happy to connect with her as a fellow native, so look forward to supporting her in the future. read more

Highly recommend TRx massage. Teresa is professional, intuitive, and accommodating. Also gave pointers on posture and stance. Recommend this business. read more

Both Ploy and Theresa are great. My most recent session was with Ploy, and when I told her that I had a shoulder pain, she really focused on my shoulder area during the session. Highly recommended! read more