DO NOT USE THIS BUSINESS. My fiancé and I needed a window replaced in our kitchen and Frankie reached out to my fiancé through Home Advisor the moment he inquired about an estimate. A week later he has his girlfriend come by to pick up a 50% deposit that we had provided promptly upon his request. Fast forward about two months later that we are scheduled to have the window installed. We were extremely understanding that things are delayed due to a global pandemic right now, but the lack of communication during that two month period was a huge red flag. We had to reach out to Frankie multiple times just to confirm that the job would be done and he never once reached out to us first. Weeks later, two guys came to install the window and spent a good five hours doing the job. Once they left, we noticed that the window was installed sideways. Not once was it brought to our attention that the window seemed to be the wrong size, as we were giving them their space to do their job and are not those people who hover because we expect that the job would be done correctly. My fiancé immediately called Frankie to let him know, and he had a very "my bad" approach and offered to come the following day to repair the window. Frankie never showed up to repair the window. We have had other contractors take a look at our sideways window and assured us that we were completely ripped off and the work that was done is laughable. We ended up taking Trusted Windows to small claims court, won our case, and were never paid back the 50% deposit that was stolen from us. He has since left Home Advisor and has lied to them about paying us our settlement through channels that we do not even have (Zelle or TD Bank). Gave it almost a year before leaving this review to allow Frankie to do the right thing, but he never did. Let this review be a warning to reconsider working with "Trusted Windows", as they are anything but trustworthy, and to NOT pay a cent until the job is completed the correct way. Lesson learned. read more
