Alicia, Jeff, and the whole team at Truss were AWESOME to work with! They made my entire HELOC process seamless and easy. They helped with any questions I had and kept me informed each step of the way. I will definitely work with them again on future home loan / heloc products! (There are a lot of bad loan shark type lenders in this industry right now... Truss was a great value and superb to work with!) read more

horrible service. impatient guy that didn't understand the value of customer service. seemed like he hated his job. they use the same IP address to artificially inflate their business with positive reviews to give a false impression that their business is trustworthy, see warning message screenshot from Yelp attached** read more

Truss Financial Group - Suspicious Review Activity** - Mortgage Brokers Near Me - Ladera Ranch, California

When they work, they work a 100% wonderfully. However, my senior loan officer Marcus allows considerable delays. Before he feels, your file is important enough to act on says he will get back to you. But does not delay delay delay to the point.It's utterly ridiculous, difficult and hard to work with read more

After my experience with Christian at Truss Financial, I would never recommend this company for a loan. From the start, I gave him all the information upfront and made it clear that I didn't want my time wasted if the loan couldn't be done based on the facts. Despite this, he dragged me along for over a month telling me he could secure a HELOC for my property. We provided all of our financials, we have excellent credit scores, and the home is worth 40% more than we paid for it, and has hundreds of thousands in equity. They forced me to pay for an appraisal. Ran my credit. I didn't want any of those things to happen if he didn't have all the facts that he could secure the heloc. I also wanted to know what value the appraisal needed to be at. But he didn't know, of course, until he said it still wasn't high enough after I paid for it. I was VERY CLEAR the appraisal and credit check were supposed to only happen if he was sure we met all other conditions. Nope. Communication was terrible--days would go by without a response, even after I'd quickly send him what he asked for or followed up with clarifying questions. They'd ask for something, then the next day it wouldn't be what they needed anymore. I would ask for a call or follow up after days, and he'd finally call and speak patronizingly without actually coming up with solutions or seeming like he knew what the next step was. At one point, I even received an email saying, "Congratulations, your loan is approved!"--only to be met with weeks of follow-up emails asking for more and more conditions. The final random dealbreaker "condition" was that I needed to renovate the bathroom first! The irony? The entire reason I was seeking a HELOC was to fund renovations. This experience was a complete waste of time and extremely frustrating. I would never run my business this way, and would never recommend my clients to use this company after this. I would not trust or recommend Christian or Truss Financial to anyone looking for a reliable lender. They just took my appraisal money and damaged my credit with checks, and the only thing they lost was time. So they are happy to lie to you to keep it going as long as they can, even when they aren't sure they have a loan product for you. read more

Highly recommended! I own a Real Estate and Building Company in Florida. We worked with David Paulsen at Truss Financial on a self employed transaction it was a quick and smooth! read more

I have been self employed in the real estate industry for over 25 years. Most of our properties do not have conventional loans due to being self-employed. Truss financial made it easy to obtain a loan on one of our paid off properties. I worked with Blake on this loan. He made the process very easy. He made sure to find the best loan that would work in our situation. He kept us informed throughout the process, as well as after we closed the loan to make sure that we were satisfied. Betty was our loan processor. She was very professional during the entire process. There was one glitch during our loan process with the lenders, but both Blake and Betty took care of it that I didn't even realize it happened. I ended up with a better rate than I expected which was also another bonus. I highly recommend and trust Truss Financial for all our real estate loans! read more

Truss Financial Group is single handedly the most unprofessional and dishonest lenders I've ever attempted to work with in my 20+ years of doing real estate and loans. I started my relationship with Truss the first week of February, and was directed to Marcus Myles, one of their loan agents. When I first spoke to Marcus we discussed a specific type of loan program which included rates, points, etc, as well as the fact the my property was listed for sale. Let me hit on the bullet points of this absolute debacle of an experience. -The loan was supposed to be a DSCR loan - interest only -The loan amount was specifically discussed and the timeline for closing set -When the required information was requested, I supplied it all within a matter of hours - bank statements, insurance, ID's, signed application, you name it... they had it within a matter of hours of their request So after 2 weeks of being told that the disclosures and terms would be coming, they never came... When I spoke with Marcus on a Wednesday, and was told that the disclosures would be out the next day, they never came. Same for Thursday... Same for Friday. This should have raised red flags immediately, as this is a sure sign that the originator was going to try the old "bait and switch," which is exactly what happened. First it was that the rate would need to be changed. Next it was the points would need to be changed. Then it was the rate and the points would need to change, and 'Oh, we didn't know that the property was already listed," even though that was discussed on day 1. Next it was they didn't think that they could fund within the original timeline. Next the rate changed yet again along with the points. Then the lack of communication kicked in, and every time Marcus would say that he would get right back to me with an answer to a question, Marcus would simply fail to respond. It got so bad that I attempted to contact Jeff Miller, one of the principles of Truss, and instead of hearing back from Jeff, I got a call back from another agent. This was a clear message to me that Truss doesn't value their clients, but rather that Truss is in the game of dishonestly, lack of transparency, and that they lack the mutual respect that all clients deserve. When I finally did get word that they were going to finally send out the disclosures, Marcus ended the conversation by saying, "Oh, by the way, this is going to be a completely different type of loan than discussed." Instead of the DSCR loan that had been agreed upon, they decided, without any discussion with the client, to make it a stated income loan. To make matters even worse, Marcus got the loan amount wrong in the disclosures, and instead of being presented with an interest only loan as discussed, I was presented with a P&I loan. When I pointed this out to him, I was told to just go ahead and sign the incorrect disclosures for the incorrect loan amount and that he would figure out how to correct it down the line. Come on.... Who would sign a disclosure that was incorrect but stated that we agreed to move ahead with the terms and conditions? And finally, after nearly a month of this nonsense, I was finally told that although we had agreed on a specific funding deadline, that it would actually take an extra 30 days to close and fund the loan. How are these guys even able to stay in business? How has the CFPB as well as the FTC not investigated this dishonest and clearly fraudulent behavior? Well, the answer is easy - no one has taken the time to file a formal complaint until now. Fortunately there were enough red flags throughout the process to cause me to seek an alternative lender, and I will be closing with them prior to the date that I required funding. This is one of 2 loans that we are closing on with the new lender, so thankfully I didn't give my business to Truss. However, I still have yet to hear back from Jeff Miller, the principle of Truss, with whom I've requested a call back from repeatedly, which speaks volumes in itself. My advice to anyone seeking financing is to look anywhere else as there are so many loan originators out there who will value your time and business, and who will be transparent and honest throughout the process. Truss is NOT that company and hopefully after filing my formal complaint with CFPB and the FTC, they will be looked at carefully before being allowed to do this to anyone else in the future. This borders on fraud and is a clear example of dishonest practices that I am sure are going on with others as well. read more

Did a quick and painless HELOC with Guillermo at Truss Financial. I'm a mortgage broker myself but since I can't use my own services for a personal loan I went to the next best option...they have a great reputation. I'm self-employed so I did a bank statement loan with little additional hoops to jump through and low fees on their end. read more

Son un grupo de personas muy profesionales,amigables y muy respetuosas. Son muy flexibles siempre dispuestos a atender y ayudar a sus clientes! Me encantó trabajar con la señorita Suzie. Siempre me explicó las cosas de la mejor manera y paciencia! Muy amable,carismática y buena persona !!! read more

Hello, To everybody reading this review. I am writing this because I have dealt with this company before and now am in process again. I must say that as we all know, service in general has gone way down in pretty much every entity. But Marcus Myles with Truss is the true exception. He makes sure you are in a good spot and things are rolling along smoothly. Sometimes there could be a hiccup with escrow etc but nobody is perfect. What I like a lot about Marcus is that he really cares and wants the best for you and definitely shows that. He is a true definition of above and beyond. He needs to teach classes to the rest of the world on the meaning of customer service. I am comfortable with him, can be myself as he's very down to earth and just a cool guy. So if you want to do a mortgage loan, Home equity line of credit etc, definitely go to him as there are also various ways to qualify unlike a traditional bank like Bank of America for example. GO TO MARCUS and if it's possible, he'll make it happen! If he can't, I can assure you that nobody else can. Rest at ease with this guy. He's top notch! THANK YOU MARCUS! You're the man! read more

I am a professional real estate investor with 10 years of experience who has done 6 projects to-date in both the short-term and long-term rental markets. In this time, I have worked with four different finance companies. Unfortunately, most RE finance companies are very sleezy and use all kinds of unethical tricks that cost you lots of time and $ as an investor and Truss is no exception to this pattern. TLDR:Truss took from September 29, 2024 to March 21, 2025 to close on a fairly simple DSCR loan and completely changed the terms at the last minute with no explanation. I had to engage in a last-minute high pressure renegotiation to get an acceptable set of terms which I was forced to accept due to a $450k construction loan expiring in 3 weeks. At the end of the day, it took an extra 4 months and $10,000 in finance costs to close the deal over what it should have. Long form: I first contacted Truss in mid-September of 2024 for a rate-and-term refi on my latest investment property. After a couple weeks of collecting quotes, I decided to move forward with Truss on September 29 after being provided a quote with the basic terms of 75% LTV, 2% origination fee, 6.7% interest rate, a 2 year PPP and the ability to buy positive or negative points on the rate. I provided countless documents from then until Thanksgiving and re-confirmed with Truss 3X in this period we would be able to close within 45 days/early December as I was in a construction loan with 12% interest that was expiring April 12. I heard nothing at all from Truss from Thanksgiving until after New Years and never received any explanation for this giant gap in communication. I followed up the first week of January and was told the issue was I needed my investment property to be leased for three months before they could issue the loan. This should not have been a major issue as that would occur at the start of February/in three weeks. Then, a week later, I was told the previous underwriter that I had been working with for the last three months for some unknown reason could not work with me and so we began the underwriting process all over from scratch which resulted in another two months of document requests that came 2-3 at a time instead of in 1-2 emails like they should have come. I provided far more documents for this underwriter (easily 2-3x what is standard) over the course of 60 days when normally it takes 30 days. Finally, the first week of March, everything is looking good to close right? Not so fast! After 5+ months of due diligence, I was presented with a contract at 3PM and asked to sign it that same day. Why the sudden rush after such a long process? Many folks won't read the 89 pages of a mortgage note. I always do. I read the contract and discovered that many of the key terms we had agreed to months prior had changed with no explanation given for the change or even a heads-up that they had changed at all. The LTV was at 68% which is a random figure if I have ever seen one, the PPP period was 5 years instead of 2, the ability to have negative points was gone, and the interest rate had increased by .675% when the overall market interest rate had only increased about half that figure. I said I was unwilling to sign the contract as-is and had to re-negotiate the terms over the next 2 weeks. After a couple more contracts that had errors/issues we finally settled back at a 75% LTV, 2 year PPP. Of course, they demanded signature again in 12 hours which is an unethical pressure sales technique so I slept 2 hours to make their deadline. I probably would not have closed with Truss at all given the fact that the final terms we agreed to were around average for a DSCR and I had competing offers from other finance companies with superior terms (the best alternative offer had a 1% origination fee which would have saved me $4500 at closing and a .125% lower APR), but unfortunately my construction loan was ending April 12/in 23 days so I had no realistic other choices. At the end of the day, we did manage to close at least. That said, the process took 6 months, instead of the 2 that is standard, which ended up costing me an additional $5000 in construction loan interest over the DSCR rate. Further, I paid a 2% instead of 1% origination fee/$4500 extra. Together, this means I paid an extra $9500 in finance costs and had a 6 month process instead of a 2 month process. My Truss rep, Scott Miller, blamed Florida hurricanes for the 6 month process but this particular property was completely unaffected by said hurricanes. Further, the process was unnecessarily complex with way too many document requests (including two that came POST CLOSING!) and was very stressful to me, particularly when I had to renegotiate most of the key terms with only a couple of weeks left before a $450,000 balloon payment was due on my construction loan. I would HIGHLY advise other investors to seek alternative funding companies. read more

Awesome job with heloc. Very good process. They communicated well through the entire process. Thank you read more

This is an awesome company to work with. Thanks to Delania & Reza; they were able to close my loan swiftly & was able to coordinate my closing before my vacation. Being from the mortgage industry for over 20 years; I can see how professional they are to get the job done. Will use them again in the future. Highly recommended!!! read more

great service with a knowledgeable staff and helpful as well. Highly recommend Thank you Marshal and Better

Alicia was fantastic to work with. She answered all our questions. She kept us on track with our goals. She represents someone who really cares about people and doing her job very well . read more

Waste of time. Strongly advise you look elsewhere. They didn't respond for months. I kept following up just to get a reply and it took forever. When they actually replied they were very lazy, especially compared to every other lender I've spoken with so far. read more

Absolutely fantastic experience! The team was incredibly friendly and lightning-fast in their work. I only had to respond to a few emails, and boom, we closed in just 26 days! Highly recommended! read more

Suzie Remillion was a true pro, underpromised, over delivered. She's cheery and positive. It was a pleasure doing business with her.

The Truss team is the best and their customer/client care is extraordinary... They helped me with my DSCR loan and went above and beyond to get me to the finish line. I would give them 10 stars if I could. read more

I am more than pleased to work with Delania Tak and would confidently recommend her to anyone seeking reliable assistance in securing a loan. Everyone has a different situation, with her commitment to excellence and personalized care make her an exceptional choice. I look forward to work with Delania again in the future, when it comes time for refinancing. read more

Truss Financial Group helped us to do a DSCR cash out refi for our investment property. They are professional and super friendly to explain our options and found the best solution for us. They offered the best rate and we are able to get funded within a month. Thank you Betty!! I will be a repeat customer for sure when I need fund again. read more

I can't speak highly enough of the work they do over at Truss Financial Group. We had a few big hurdles in accessing the equity in our home, but these guys immediately went to work and made it happen for us. Special shout out to Garrett Jimenez. Garrett was super creative and helpful every step of the way. Being self-employed makes getting a loan difficult. But he found ways to overcome each and every hurdle and really hit a home run for us. I highly recommend him. read more

AMAZING WORK! I was referred to Truss Financial Group as I am self employed and getting a traditional home loan from the large banks would be difficult. I worked with Jeff and his team and they have been very responsive and transparent from day 1. I often receive responses from them including updates, all hours of the day including weekends which I really appreciate as there were contingency deadlines to protect my earnest money deposit. They ended up closing the home loan under 30 days and have been terrific! There were not any hidden costs or surprises in any part of the loan. Jeff actually gave me a lower interest rate on my home loan than initially quoted! I highly recommend Truss Financial Group. Tari was also amazing. I was posted up to date and emails were promptly responded. HIGHLY RECOMMEND! Especially if you are self employed! read more

I worked with Marshall and he was super professional and honest about the whole process. Betty was also quick and diligent in getting everything through. Would highly recommend Truss Financial! I'll be working w them again read more

I used a bank statement loan from Truss. I worked with Suzie as my officer and Tari as my closer and both are great people. Tari replies back very quickly and Suzie's personality was contagiously happy. My loan did close. Unfortunately, that is all the good things I can say about Truss. They are a broker, not an originator. The 3rd party loan originator - NQM Funding, was horrendously slow. I had to extend my closing twice. I was in escrow for over 45 days. I had to submit 3 rounds of documents. They asked for docs that could have been asked on the first round to save time. They also take 4 days to respond. Anything is "72-96 hours" reply. It would have been understandable to have this in a hot seller's market like in 2021. But to have this kind of thing going on in a slow buyer's market (my current time) means sloppy and incompetent people on the back end. There was poor communication between the originator and the broker and to us occasionally. For example, in the beginning, I was told I could put 15% down and my self employment history was long enough. Then few weeks in, I was told I have to put 20% down (more wtf?) if I could prove longer self employment history. Well good thing I did some freelancing before I started my business officially or else I would have lost this transaction. This stuff should have all been disclosed in the very beginning. I can give more examples, but the end story is that we closed and that's what matters. Truss was definitely the weakest link in my transaction. Sometimes, you never know unless you try them. I'm not saying Truss is like this all the time, but it was for me (and my financial background is pretty solid). Unfortunately, Truss is not a company I would ever use again or ever recommend to anyone else. read more

So this place must be real real busy and can not use any extra business. The absolute WORST customer service ever. The rep I dealt with was just awful. I gave him all the info he requested. He never called back as promised. I had to call him back, and he was like I emailed you the info. I asked him how he would have done so if I never passed on my email to him? He then took my number again and said he would call me back as all my info was on his desk. Never ever heard back. While they are a specialty lender they are NOT the only lender who offers the type of loans they deal with. Hopefully whomever is in charge will read this review and do something about his/her staff. I was glad I was able to close my loan just today with another lender. Happy holidays Truss Financial group... NOT!! read more

Jeff and his team are amazing! Because I'm self employed I had to use special loan financing which not many bankers/lenders could offer. Even if they did offer the program they weren't as proficient or familiar with the terms and process. Jeff was able to guide me through the uncertainty with confidence. The crazy real estate boom the last several years made buying property challenging as we had to compete with multiple offers and when I did have an offer accepted I decided to cancel escrow couple times because the home inspection was so bad. But Jeff was completely patient despite having done work that fell out. He finally helped to close on a property a year ago, and just had him refi the property at a lower rate on another special loan program that's hard to come by. I'm a stickler on communication and service and he's been great, highly recommended! read more

Recently just closed escrow on my first home. Honestly one of the most scary things I have ever done in my life. The team at Truss Financial Group walked my wife I through a process that can seem completely overwhelming at times. Our file wasn't the strongest but they were able to get us a great rate and on top of that we closed in 30 days. Any questions we had got answered promptly. We felt like we got more then the attention we deserved and were happy with our choice to use them. Thank you for having our back and getting is into the market. Couldn't have done it without you!!! read more

My son went through a rough divorce. We needed to refinance his home so he could continue homeownership on his own. I contacted several mortgage companies who wanted me to jump though so many hoops it made my head spin. I came across Truss Financial and I am so glad I did! Arnold made the process so incredibly easy! My husband and I, and another family member, were added to the loan but he held my hand through every twist and turn. He answered all of my questions and was there for me day or night. He is not only a whiz at this, he is a very amazing person! I can honestly say no one could have done it better than he did! Betty was also a great asset in this process! Thank you so very much for all you do each and every day!! read more

The whole trust Financial group team is AMAZING!! They made buying our first home easy and painless. We got the lowest rate and loan done in record time. Thank you so much for going above and beyond. read more

I was shopping for a loan for a new home and I landed on this group and I was lucky to choose them Through out the process every thing done more than I expected. We agreed for everything in day one and they actually worked more to even give me better than I expected I really appreciate MR. Duc for the effort he done and for fast reply for any question I have Highly recommended this company Thank you for the great Job. read more

Second time using this financial group. The entire process was very clear and simple and painless. Blair and Erica were awesome, professional, friendly and most importantly they kept communication lines open and on time. Because of hard work and planning everything ahead, we were able to close my loan in 3 weeks(That is including the underwriter's requests that can be very frustrating)!! I would definitely use them for all of my future transactions and recommend them to any one who is for a painless loan process. Once again, thank you for your efforts. Majid Kayhan read more

Garrett, this is the man. He is so helpful. Thank you again Garrett and your team for your hard work to help our loan done on time. This company works as their name " TRUSS". Great communication, great rate and fee. read more

Just finished a stated income loan, Scott was fantastic through the process and Truss helped us through an issue that we had due to the government shutdown. Communication was great and everything was nice and easy and done in a timely manner. Highly recommend and I will be looking to them for more loans in the future! read more

Our family has used Truss Financial for our mortgage needs for several purchases and refinances. The team at Truss has provided us with multiple competitive options depending on what the loan service needs to accomplish. They are extremely responsive and able to move as quickly as you can provide information. I have had some of the fastest closes with the best rates with Truss Financial. I recommend them to all of my friends and colleagues. read more

Truss financial recently helped me with the purchase and mortgage for my new home. Very professional staff, quick response times, and competitive rates. Highly recommended!! read more

From the very beginning and throughout the process of my refinance the communication was excellent. This was especially important because I am self-employed and that always brings up relevant issues when applying for a loan. Even almost a week after closing I had some questions and Tari responded to my email very quickly. I'm impressed and highly recommend! read more

Just finished 2nd loan with Rick Wade @ Truss. If you are self-employed or cannot go the conventional route with a big consumer banks like BoA or Wells Fargo, Rick has access to a number of programs and will tell you honestly what works with your situation, how to prepare, gets as much of the paperwork done for you that he can with his team, etc. This is a real review, I am a real customer. Self-employed, highly variable income. read more

Do Not waste your time calling these guys. I have never worked with a more unreliable group of morons in my life. They don't return calls when you leave a message or a voicemail, and they don't send you emails when they're supposed to. I've called several times and spoke to two different agents, Rick and Scott; they were both confused. This happened a couple of months ago, but I'm leaving a review now. read more

This is a very bad company to work with. They are non responsive and communication is extremely frustrating and slow or none at all. We are basically left in the dark without knowing our bank statement loan status and when we called to check status or have questions, we don't get an answer or have to wait over 2-3 days for them to return our calls or emails after multiple requests to return our calls or emails. Then, they out of nowhere requests documents and then we don't hear from them for a week or more. Also, we were told loan can close in 10 days or no more than two weeks. They ran our credits without our authorization and don't provide much transparency on our loan. We are now almost 2 months into the loan process and we didn't hear anything back either from them on our final closing. Numerous time, we asked for status and again non responsive and lack of communication. Then we were finally given an estimated closing date of 12/20 but they didn't communicate anything whatsoever as of today and the escrow company didn't respond to us either. The lender they selected also didn't respond to us either since we have questions. No one is available or care to answer our questions on a timely matter. Again, we called and emailed and no respond. This is a very unacceptable practice and really bad company to work with and considering they will make $5k or more off our loan for doing nothing and then cannot close our loan. I would give them a zero star if I can, but one star for 10% effort. read more