If I could give negative stars I would. This bank will drain you of fees and does a horrible job validating your identification. I opened an account online in Sept 2022 and everything was good to go. I sent all required identification and documents to them. A debit card was getting mailed to me and everything was ok. Toward the middle of the month I get an email saying the account wasn't able to open and to call their, "Fraud Department." Called Fraud and was told to go to a bank to speak with a branch manager to clear ID. Went to the one in Rockwall off I-30, waited an hour just to be told the Branch Mgr has an appointment and to come back. I not only wasted time but my lunch as I was working. If you call their phone, no one ever picks up, and their service is terrible. Long story short, I didn't see someone that day and a few days later I get a debit card in the mail thinking everything was cleared up. I trieds to activate it and it wouldn't. I went back on a Saturday morning to be told there were no Branch Managers there that day. I contacted the BBB and CFPB and finally they say give them 30 days. I gave them 35 days and reached back out late October since no one responded. I then submit another complaint to CFPB and BBB and finally got someone to assist. Little did I know she would cause more of an issue as she received the report, credited the fees back to me since I could never use the account, and then I advised her I would go to a branch to withdraw my money and close the account. That was 12/08/2022 and I went to the branch in Dallas off lower Greenville 12/10/2022 and was told the account was closed and they mailed a check. 1) I never told her to close it, I said I would when I go into a branch. 2) Today is now 12/23 and I try to cash the check at a Truist bank off Gross Rd in Mesquite, TX and was told they're going to charge an $8 fee b/c I wasn't a member after I explained all of what happened above. Don't trust Truist, don't waste your money or time. read more
