We have been with American National Bank since 1982... forty years! They continue to amaze me…read more When someone has acquired our debit card number and tried to purchase something, even as far away as Florida, ANB Fraud Dept has stopped the transaction and notified us immediately. We have never lost a dime. ANB Rockwall loaned me money when I didn't think anybody would. They make everything so easy. Finally, the personnel at ANB Rockwall are all friendly and professional. I cannot imagine being more pleased with a bank!

I LOVE THIS BANK!!! American National Bank has been my bank for at least 15 years! The service I…read morereceive each and every time I go to this bank is outstanding! The people are very knowledgeable and they are also very nice. They greet you with a smile on their face when you enter the bank. They make your banking experience a pleasant one! I highly recommend American National Bank!

Great service! I came in to fulfill notary services and Mario was very friendly and expedient. He…read morewas so sweet to my three-year old and gave her a horse plush. This made my little girl's day!

Terrible customer service. The branch manager is so rude! She was rude to my wife then I needed…read morehelp on something separate waited for 35 minutes for help and then she was so rude to me. I've been with Wellsfargo for 17 years and am considering just changing banks because of her. A little kindness goes a long way lady! And it's Christmas Eve!! If your going to be a grinch on Christmas Eve then ASK OFF!

very helpful, had a great experience during a very stressful day. the team was able to help…read morestraighten everything out quickly

I usually go to the main Texans Credit Union location, but this location in the heart of old…read moredowntown Garland has a special feeling to it. I grew up in a small town, which is one of the things that has always attracted me to Texans Credit Union, because even their biggest location gives you that special hometown feeling (and no, I am not a huge depositor or anything like that!). But this location especially gives you that! Great customer service, and a kind and sincere "Thank You" after your transaction! Review #2160

For more than 17 years as a Bank of America costumer all I can say is the I never got frustrated or…read morehad any problem with this bank. I have more than one account with them and always they treated me very good. My experience with them is very good.

They are the WORST BANK IN THE COUNTRY!!!! Every tellers says a teller is out sick! BS! Every…read morecredit card from BOA ! They should just shut the banks down!!

They are so friendly and take care of me with good customer service everytime I visit them.read more

I use Wood forest for my personal checking plus its inside Wal Marts which makes it a no brainer…read morefor me. They are usually staffed with friendly members to control the flow of costumers. They do have a flat screen mounted behind the counter to watch while waiting. The bank does offer all the same things as other banks, wish they would update the ATM.

This branch has friendly tellers and terrific managers. Definitely worth going inside. =)read more

HAD TO go there to deposit a check for my elderly mother, since the crappy Chase app didn't work…read morefor 3 days. First time there. Rolled in at lunch, no drive up service? I went in, thought they were closed, not a soul in sight. Had to walk towards the back left and found 1 nice young lady doing her best to wait on a line of about 5 customers. First guy took 10 mins, next few were another 5 mins. Little old lady in front of me was confused and had issues but the teller handled her nicely and was able to move her along. In all I was there about 20 minutes at lunch time, why no extra tellers at busy times? In contrast I went to BBVA in Rowlett to make a deposit. Walked in and was greeted by 3 people and my financial advisor before I ever saw the teller, made my deposit, got a sucker for my kid and was back in my car in under 10 mins and there were 3 customers ahead of me... Chase Bank lost my business in 2009 and I see no reason to doubt my decision...

Been a BOA customer for years - they've always taken care of me. Used them for business and…read morepersonal banking.

This bank went from a 5 star to a 1 star, their old staff was really nice and personal, you felt…read morereally comfortable talking to them! I think most of them received promotions! My concern is the Manager, she is really snotty and arrogant, she talks with smirks on her face and it is irritating! I asked her a question about Apple Pay, and I barely could get the words out and she went rambling, I just wanted to find out if a transaction cleared, this was about my third time talking with her same results every time, always seems irritated! I told her that I been with the bank for 26 year and she told me it was her 25th year! I will be going to the Rockwall location much nicer staff.

Sarah and Nathan are awesome tellers who have worked faithfully for a very long time at this…read morelocation! I love their charming personalities and their loyalty to do a great job every time I need help!

The teller, Katie, was not polite nor helpful. She didn't make eye contact with me one time and…read morewhen she needed to get my check verified, she just walked away without saying a word about what the problem was and left me standing there with no explanation for a good 10-15 minutes. I don't recommend this branch location one bit.

I obtained an auto loan in May 2023 from First Guaranty Bank in Denton, Texas, and recently…read morediscovered that in January 2024 the bank started using a faulty system for applying P & I to the balance, resulting in systematic overcharging pattern. If this occurred to my account, it also occurred to other accounts as well. Dispute has been filed, as well as complaints to regulatory agencies. Avoid this bank.

I started banking with them when they were still synergy bank, they are now first guaranty bank in…read morethe same location. My aunt banks here and is the one who suggested this bank. It's a small branch with few/zero atms in most places but the customer service inside the branch is nice. I've always received top notch, personalized service at the garland location.