I obtained an auto loan in May 2023 from First Guaranty Bank in Denton, Texas, and recently…read morediscovered that in January 2024 the bank started using a faulty system for applying P & I to the balance, resulting in systematic overcharging pattern. If this occurred to my account, it also occurred to other accounts as well. Dispute has been filed, as well as complaints to regulatory agencies. Avoid this bank.

I started banking with them when they were still synergy bank, they are now first guaranty bank in…read morethe same location. My aunt banks here and is the one who suggested this bank. It's a small branch with few/zero atms in most places but the customer service inside the branch is nice. I've always received top notch, personalized service at the garland location.

By far the worst service I've ever experienced! Must be nice to not have to care about the well…read morebeing of your customers and their needs!!! Ive been a customer for 12years but because of this branch I will close my accounts and take my banking elsewhere!

The WORST customer service ever. If I could give ZERO star I would do it. Today, 1/5/2018, at 10AM,…read moreI called to ask about my account. I talked to a lady (Stacy, Kasey, or similar sound) in a nice way but she talked to me so rude. She needs to be TRAINED to LEARN about customer service before she starts her job. I never get that rude from any Chase I've been. I came to this Chase a few times in person. Most of them are nice, accept the girl with curly hair who speaks Spanish working at the desk is very RUDE. I forgot her name. I don't know they both are same girl or not. Anyway I'm not happy with the service. Also I saw many bad reviews about your customer services too. I think the manager had better do something with this issue to please their customers.

We have been with American National Bank since 1982... forty years! They continue to amaze me…read more When someone has acquired our debit card number and tried to purchase something, even as far away as Florida, ANB Fraud Dept has stopped the transaction and notified us immediately. We have never lost a dime. ANB Rockwall loaned me money when I didn't think anybody would. They make everything so easy. Finally, the personnel at ANB Rockwall are all friendly and professional. I cannot imagine being more pleased with a bank!

I LOVE THIS BANK!!! American National Bank has been my bank for at least 15 years! The service I…read morereceive each and every time I go to this bank is outstanding! The people are very knowledgeable and they are also very nice. They greet you with a smile on their face when you enter the bank. They make your banking experience a pleasant one! I highly recommend American National Bank!

Not great. The customer service lady I dealt with was dealing with my 'in person' situation while…read moresimultaneously speaking to a customer over the phone. She was not a nice or customer-oriented person to say the least. Do these people realize technology is slowing pushing them out of a job? It used to be somewhat prestigious to work at a bank, now I think they get the same caliber of person who works at Old Navy.

Worse bank ever and worse location even. I used to work at…read morea credit union and the member service officer would jump in to help the tellers when there is a massive line. Not here. The bankers just look at you and do nothing to help the tellers. Also tried helping my mom activate her debit card but it's not working. Called online and was given no help but told to go to the branch. The branch was closed due to Covid 19 and I'm still not getting any help. My Mom has been without a debit card since June 1st. We filed a complain and all we got was a letter telling us to go to the bank that was CLOSED. I'm currently trying to get my folks to change banks and switch to my credit union.

Rhonda was a God-srnd to me today, after 4 hours of driving around to find an open Ace Cash…read moreExpress. I called her store, and she helped me find her store in Richardson, and not only got me there but put a smile back on my face. Rhonda deserves all the accolades and bonuses for sav8ng me from all the stress I was experiencing!!

This location is so needed. Rhonda is always there to greet you with a big smile and other staff is…read morenice as well.

My boyfriend needed an ATM. We were at Kohl's and I did a quick search to find one. I got this…read morelocation. The drive took perhaps two minutes. We parked in front of the branch. The 24-hour ATM is outside the branch, which is convenient. He had no problems withdrawing money at around 9 pm on Friday night. There was plenty of parking in the lot. The area was brightly lit and clean. (18)

I was a customer for almost a decade and they dropped me over one fraud incident that affected over…read more20 people. I've had issues with them before, but this was final straw. I would advise going with a different bank.

I'm autistic Asperger's & we tend to have meltdowns when things are out of our understanding or…read moreexpectations & Ms Perla was absolutely phenomenal in not only calming me down over the phone in my several frantic calls regarding a false $5.93 NSF charge-off (an injustice perpetrated by the previous ANDFCU which was a train wreck after absorbing/merging with Texas Health Resources FCU). I have never had a problem or an issue with the friendliest bunch of people at Resource-One located at Arapahoe @ Shiloh Road in fact I drive all the way from downtown Dallas out of my way when I do need a cashiers check to this specific branch because everyone is just phenomenal & I can see why: the entire staff are all kind, caring, attentive, concerted & like-minded. Best banking FCU experience ever!!.

I'm shopping for a new bank. They told me than my insurance check refund and then replacement check…read morewere drawn on a "closed account" making me look like an idiot when I went off on insurance because I believed them. Teller was rude when I asked what was going on and stated twice, like I was irritating her "you don't understand"!! I received a third refund check, went to the bank it was from, it was cashed no problem because I was receiving good checks from the start, but I did have to pay to cash it when that could have been avoided if a good check hadn't been rejected by these people. Resource One did not give me an explanation for telling me what wasn't true and I sure didn't get an apology. Caution! Beware!

I haven't banked with Bank of America for a long time and still won't. Visiting from out of state…read moreand I had to cash check I that was issued from Bank of America. The teller told me it was 8 dollar fee for non account holders. Mind you I have cashed checks issued from Bank of America with absolutely no problem or fee. Now this time the teller and bank manager we're less than helpful!!!! Bank of America you suck!!! Glad I'm banking with a credit union!!!

I have been to this Bank of America branch a couple of times. I needed to get some cash at an ATM…read more This branch isn't the closest one to my hotel. I just wanted to figure out where things were and headed over here. It's huge. I've only hit the drive-thru. You have the lanes where you talk to tellers. I went through the lone lane that has two ATMs. Naturally, you pull up to the first one if it's free. I had no problem withdrawing cash from my Tangerine account. If you have either a Tangerine or Scotiabank card, you can withdraw money from any Bank of America ATM and there are no fees slapped on. Nice! There is plenty of parking at this branch. Super Target is close by, so the US cash helped me out with my shopping excursions! (21)

All lanes were open, to include the ATM lane. Super fast and easy service from all employees…read more Vanessa really went out of her way to make sure my trip was as stress free as possible. This is so crucial considering what's going on and so hard to come by when it matters most.