1. TruGrit Roofing

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Longwood, FL

TruGrit Roofing

5.0 (1 review)
Open • Open 24 hours

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3 years ago

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Factory Direct Windows And Doors

Factory Direct Windows And Doors

(5 reviews)

East Orlando

I had eight window companies provide estimates to replace windows in our three story townhouse. I…read moreresearched the top four more throughly and based on the quality of the windows, installation I saw at other homes and price, Factory Direct Windows and Doors was the clear choice. Bill the sales rep was a pleasure to deal with! He had a wealth of knowledge and experience and was candid and transparent about the product and installation process. No pressure to buy, just direct answers to numerous questions I had in a very timely manner. He was a pleasure to work with! Louis and crew did an outstanding job installing the windows over two days. They draped most of the house in plastic and covered all the floors to ensure there was no mess left behind. He even cleaned the street curb with his shop vacuum! They were truly skilled craftsmen. James, the owner, and Matt were also at the house on several occasions to ensure everything ran smoothly and ensured complete customer satisfaction. I couldn't be happier with the high quality, fully insulated, double hung windows. Great work Factory Direct Windows and Doors!

What an outstanding experience! From the minute the sales rep showed me their outstanding products,…read moreto working with the team to measure and install I couldn't have asked for better care. The windows came in ahead of schedule and the installers were so professional and cleaned up everything after. I highly recommend Factory Windows Direct and will be telling my family and friends!

Performance Windows

Performance Windows

(6 reviews)

Rosemont, Horizons West / West Orlando

Door-to-door sales may be their approach, but it's not something we appreciate. If we need windows…read moreor other home services, we prefer to research companies ourselves and reach out when we're ready. According to our experience, this is definitely not a company I would consider or recommend.

Performance windows and Alside factory installation buyer…read morebeware buyer beware performance windows manufactured the windows Alside installed. Performance review: purchased windows and one sliding glass door g glass door problems with the black finish and visible lines of demarcation Behr Premium black matte spray identified in performance windows February 23, 2026 used Glossy caulking used creates and inconsistent finish with the matte surfaces screens appear improperly manufactured including improper tension and corner fit product defects were present or observable before installation three bedroom do not properly open or close window locks do not properly align or close sliding door components corners have manufacturing related concerns performance windows response and handling of the warranty defects is below industry standard Alside factory installation buyer: installed on October 30, 2025 kitchen window was improperly installed and has developed water intrusion at the lower left corner sill all windows and door have alignment and fitting problems sliding glass door does not glide properly and is difficult to operate window locks do not properly align after installation caulking was not professionally finished job completion certificate should not be characterized as an acceptance of product quality of installation quality.

NewSouth Window Solutions

NewSouth Window Solutions

(76 reviews)

It's been 5 years and I still don't have all my windows in correctly. I love the windows, I love…read morethe workmanship but the office staff and service is the worst I've ever seen. They came in 2021 and installed the windows. Some of them were cracked - I was told that can happen in transport but that all windows would be replaced. Over then next 5 years I had delays, staff turnover, missing orders and had to live with looking at a big crack across my bedroom window and pray I made it through each hurricane season. This week they finally put in the new window- except it was a completely frosted and opaque window that I never ordered. They knew that and put it in anyway- then they apologize and tell me I will have the correct window in 6 weeks. That last time they told me this it was 6 months. It is such a shame because otherwise I would recommend this place to anyone. In fact- I recommended them to two friends. One opted to stay away when she saw the trouble we had- the other (a neighbor) used them to put in their windows. We never got the "reward" they offered for recommending a new customer. And they live on the same street we do so we know they put the windows in. As much as I like the windows they put in correctly I will never recommend them to anyone else. This has been a nightmare. This is probably the worst experience I have ever had with an installer. If they fix their management I will give them 5 stars- but what good are the best windows if you don't have them installed for 5 years? And I am still waiting.....

I read the reviews before writing this and they all have a common denominator, poor communication,…read morepoor craftsmanship, no attention to detail. The job started at the beginning of December 2025 and now almost 9 months later, still incomplete. From the very beginning, the measurements, the installation of wrong windows, cracked windows, delays, etc. It has been one cluster after another. No one speaks to you, no one gives status updates, it is always someone else's fault. Unfortunately they have been paid in full so the incentive to finish the job is not there- may be time for legal action.

Eco Glass - This is the gap

Eco Glass

(7 reviews)

I recently ordered windows and sliding door from Eco Glass manufactury at Longwood. I was impressed…read moreby the quality of product when I saw samples in their showroom. The whole process was very smooth and fast. Nice people, easy to work with. Windows came in time, excellent quality product, I did installation myself and the installation process couldn't gone smoother, Thank you, Eco Glass for beatifull product!

Eco Glass is hands down the worst communication I have ever received from a contractor/vendor I've…read morehired in the 23 years I've owned my house. Alex came to our home and sold us windows for the entire house. We were excited to purchase locally, and support small business. We paid a 60% deposit & were told our windows would be installed in three weeks. That was mid-August. Three weeks later, I never heard from Alex and I texted to inquire about the status. He replied, "I thought your windows were installed already." He didn't know? Shocking! We then were told WE had to print and sign documents and start the permit process, which should have been done the same week he took our money...it was not! Now, we were being handed this to do the week we were supposed to have installation scheduled. We had a tree fall on our home, damaging windows so I needed a receipt showing I paid for at least the broken window to submit to my insurance claim. I had paid $6k deposit, so that window surely was NOT that amount, but Anna in Accounting refused to help me here despite my repeated requests. Now it was October and windows still had not been installed. They told us with days notice they were finally coming. I work from home so I was here for the entire installation. Day 1 was fine. No complaints. But day 2, the big bay window, the front feature and focal point of my house was being installed. The installers put it in and left literal open spaces where nails didn't even properly meet up with the edge of the home. Not even a shim to get it flush. I was concerned and questioned their installation process. The installers only speak Russian so can't communicate. He used an app and told me "why are you complaining, I've seen much worse on most jobs."He was basically telling me he was going to put it in and hope the city inspector would just pass it. They spent hours outside arguing in Russian (I used my translator to listen to what they said) and I over heard them saying it was not measured properly. That was on them. Their team measured. I spoke to the manager and Alex and asked that this window be replaced. They refused, sent the installer to get wood and patched right over the gaping holes. They needed to have one more day to install in our house and we had to be home. I had to work outside the home that day so my husband took the day off to be home to let them in to install. At 1:00, nobody had showed so he took a day off for nothing! A wasted vacation day and no communication from their team. He walked outside the bedrooms as saw our brand new windows left laying in the yard against the fence overnight. They didn't even care about our product we paid thousands for...just left it in my yard. Horrible! So we called Alex, explained the awful communication, he promised another bay window would be rebuilt and installed...it wasn't. Then they said they were just going to wait for the inspector and if she said it was no good, only then would they fix it. The window is installed improperly. It fogs every morning but the other windows installed do not. They told me every lie possible about the install. "We purposely leave a 1/2 inch gap so the window can swell in the heat." NO, not fine with me when I paid a lot of money for these windows. Oh, and they forgot to build my garage window all together. Just "forgot it." So, I'm still over here waiting for the city inspector to come Monday when I will show him the videos and photos I took of the shotty installation and foggy windows. Maybe he will say they need to be replaced. We requested to have the owner call my husband. Anna sends lengthy emails deferring to "policies" and telling us to email the owner. He refuses to call my husband. This is how they treat customers. Alex is very present to make the sale and gone when you need him. Horrible service and even worse communications. What good is a 10 year warranty if you can't get anyone before the install even happens or during the install process? Buyer beware. This company doesn't care about customers. They only want your money. I am even now getting invoices for the remaining balance before the city has signed off...not a penny more will go to them until the city signs off and I get my window receipt for insurance. Do yourself a favor and go with another company. I wish I had paid more to go with a bigger brand name. My windows would have been put in properly and maybe communications would have been better.

TruGrit Roofing - roofing - Updated November 2026

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