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Lakewood, CA

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Truecarpros

5.0 (6 reviews)
Closed • 9:00 am - 7:00 pm

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5 years ago

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Kendrick T.

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STG Auto Group of Bellflower - Exhibit H Continuing business with multiple deals occurring at computer systems during a "system outage across the entire company".

STG Auto Group of Bellflower

(1k reviews)

This review is for selling my car to Stg Auto group in bellflower. Frank helped me and he was…read moreprofessional. Fast. Friendly. I listed my car on Facebook marketplace then got a message for an offer that I was happy with. I was told to go here. When I messaged back I was on my way. I got a notification I had an appointment set. Very surprised. Walked in. Didn't have to wait. Quick inspection. Got the offer I wanted. I would definitely sell my car here in a heartbeat

* Please read before buying from this dealership * Horrible Experience…read more We purchased a car from this place on 09/05/2026 and the sales person who helped us was Pierre. He rushed us through the signing process, not explaining what none of it was. Due to not having insurance for the car available, we picked up the car on 09/09/26 which we were "promised" would be washed and cleaned and a full tank of gas. We get there, waited an hour for the car that was not cleaned, not washed and no gas!! They literally handed me copies of the contract that day. After reviewing the copies, I see that they charged us $1,500 for a damn GPS system that the Sales guy said was FREE!! Also, they noted there that I was charged $350 for clear door guards that the car did NOT have. The car had trash under the seats, random ketchup and napkins found all around!! So unprofessional!! We were NOT told that there was an option to buy a contract cancellation. Instead we were told, you can not change your mind, there is no grace period. I mailed them two letters expressing our frustration. It took them literally 3 weeks to contact us! Just now we got off the phone which someone who claimed being the Sales Manager his name is Jose Beza. He sounded more like the second Sales person helping Pierre make the damn sale. He called just now to say that NOTHING could be done. I should have taken photos to share, unfortunately I didn't! SO UNPROFESSIONAL, if only we had checked these YELP reviews before wasting our time with them!

Downey Hyundai

Downey Hyundai

(1.1k reviews)

Five stars isn't enough for Cindy and Jose at Downey Hyundai! We originally came from Riverside…read moreHyundai after a negative experience with a salesperson left us feeling uneasy. By the time we made the drive to Downey, we were completely overstimulated and exhausted. The dealership itself has an amazing energy--great music and a fun vibe--but we were overwhelmed. Enter Cindy. She literally felt like an angel stepping out from the back. Her presence instantly brought a sense of calm. She was remarkably patient, actually listened to what we needed, never rushed us, and seamlessly pivoted with us every step of the way--all while keeping a warm, reassuring smile. Jose and the rest of the staff were just as incredible, taking total care of us by making sure our phones were charged and keeping us supplied with water and snacks. We felt so valued and completely at ease. It's no mystery why Downey Hyundai has such high ratings. If you want a stress-free, compassionate car-buying experience, ask for Cindy and Jose!

I'm extremely disappointed with my experience with this dealership's service department. My vehicle…read moreoriginally came to this dealership for a paint repair. What should have been a straightforward repair has turned into an ongoing situation where I am now dealing with additional problems with my vehicle that were not there before. Since the paint repair, I have had to return to the dealership because of issues that arose afterward, and I am still trying to get everything properly corrected. Instead of being able to move on from the original repair, I now have more things wrong with my vehicle and have had to spend additional time dealing with problems connected to the work that was performed. What has made the situation even more frustrating is the lack of communication. I have called multiple times trying to reach the service department and especially the advisor who has been handling my vehicle. I have been placed on long holds, transferred around, disconnected, and left without being able to speak with someone who can actually help me. Beware!!!!!!!!! I understand that service departments can be busy, but when a customer is dealing with problems after dealership repairs, there should be consistent communication and follow-up. I should not have to repeatedly chase someone down just to get issues addressed that developed after my vehicle was in their care. At this point, my frustration is not just with the original repair. It is the fact that my vehicle went in for a paint repair, came back with additional issues, and getting those issues properly addressed has been an ongoing struggle. I hope management takes this seriously and provides a resolution. Also iv spoken to the service manager regarding the issues in the past and I was told a quality check would be conducted I did not receive a written confirmation nor my emails being responded to. This is beyond disappointing...

Truecarpros - carbrokers - Updated October 2026

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