This place is the best! Great selection and service. The salespeople are wonderful! What may…read moreworry people about a hardware store in the middle of a busy city block is having enough parking. Don't worry: there's ample parking adjacent to the store. This place is so much better than those franchise stores. A+++++

I had to make a trip to this store for my wife. She and my daughter are immunocompromised, so I'm…read morethe only one who's able to leave the house for any kind of supply run, during this outbreak. The only reason we chose this location was because they offered "no-contact, curbside pickup". No need to exit my car or interact directly with anyone? Perfect! Now I won't have to strip before entering my house, wash all my clothes and shower as soon as I walk in the door. Unfortunately my experience did not go as advertised. I pulled up, called the number and told them I was there for a pickup. A man came outside to meet me. As I came around to open my trunk, he asked if I had any paperwork for my order. I held up my confirmation email, which included payment information and clearly stated the order had been paid for, and my wife's drivers license (the order was in her name). He took a look at them, thankfully without touching them, and then said "I'm gonna have to meet you out back, but first you have to go inside and see her". Go inside? Seriously? The whole point of this was to be able to remain outside of the building. I didn't bring gloves because I didn't expect to have to leave my car (won't make that mistake again). Whatever, I'll do my best to not touch anything, I guess. Welp, that lasted about 30 seconds. Once I made it inside, the woman behind the counter (who was wearing cat ears, for some reason) requested to see the same documentation I had just shown the man outside, only this time she took them from me. She was not wearing any gloves. Then she had me sign a receipt for my order, which I remind you was already paid for. Once I got back outside, I sanitized my hands and got in my car. Could have been worse, at least now I can go get my car loaded and head home. When I pulled around back, the totally able-bodied man I'd spoken to earlier was not the one handling the pickup orders. Instead, a guy who appeared to be in his 60's (so already in the high risk bracket) was helping another customer. Actually he was watching as said customer loaded a bunch of stuff into his own car. Confused, I waited until he came to my car. He checked my order and reluctantly said "I'm gonna need a hand, I've only got one good shoulder". This poor guy was having to handle all of the day's orders, by himself, with an injury that prevented him from properly doing his job. So what did I have to do? Get out of my car. Re-Enter the building. Load my items into a cart myself. Pull the cart back outside and, finally, load everything in myself. I was furious, but not at him. It wasn't his fault his employers stuck him in that position with no help. At one point I heard the guy mutter "this is fucked up" under his mask. He's absolutely right. It was fucked up. He apologized to me as I went to leave. I said "no worries, man, stay safe". It wasn't him who needed to apologize for this. His boss, who I'm fairy certain is Catwoman from upstairs, owes him and her customers the apology. This place advertised NO-CONTACT CURBSIDE PICKUP, instead I got "Frequent-contact, in-store pickup while we watch". That's like FedEx saying "FREE SHIPPING, ONLY $9.99!". The process was redundant, frustrating and unnecessarily complicated. All they had to do was look at my order, send me around back and have an able-bodied employee there, ready to help. I realize everyone is having a tough time right now, but when something is advertised as being almost entirely safe and turns into something a CDC agent would cringe at, I think it's safe to say it's gone to another level. Well at least now I'm SUPER clean, since I've had two showers today. Silver linings, right?

The one older guy gave attitude to my dad, the very first time he rent skid loader machine. Because…read morehe said that the machine is on safe it takes off by itself. He's very rude and aggressive thinks he's total two more than what he is. He slammed his hand down on the counter told my dad to get out Carson and Screamin. And told me he's not going to unhook the trailer from my truck. And then he called four guys from the back on his two way to try to intimidate me. Not a way to run a business ‼

I dropped my Stihl Chainsaw to be gone over approximately 2 weeks ago. I received a call to pick it…read moreup and went today, 5/11/2024. The man who waited on me, whose name is Tim, was quite rude. I found out that he is the manager of the store or at least of the store in the back where Stihl equipment is for sale and other items. He brought my chainsaw out without the guard. I said, "Where is my guard?" He went in the back to find it, but I think he brought out one to fit mine, as mine was cleaner. I said, "You didn't clean my saw." He said, "Did u check that on the slip? " I don't know if that question was even on the slip. I also asked if you sharpened the blade. He said, "Did u tell us that?" I thought when you brought in your saw to be gone over those things would be included. There was nothing listed on any slip as to what was done to the saw. He was very flippant with me and said, "Do you want me to clean your car?" Then he said I'm gonna treat you like a queen and clean your saw. " " I said that wasn't necessary." He took it in the back and wiped it down, which didn't clean it at all. He was just being smart with me, and not in a nice way. He did eventually tell me what was done. I would have rather had that on some type of paperwork. I asked if the man who repaired it was in. He was not. I called Ace Hardware up and spoke to a lovely woman who said the repair man would be in on Monday. I said I'd call then to see if I could get my original guard back. As far as the manager Tim is concerned, he needs some lessons in customer service. If he was working for me, he'd be fired!

I am a contractor and this store goes above and beyond to make sure they get me what I need in a…read moretimely fashion. They are friendly and knowledgeable, and always go the extra mile for me.

Danny is always friendly when I stop by. Anytime I have a question he is always able to answer it…read morefor me - he knows his business! If there is something specific I need that he does not have in stock, he is always willing to order it for me. He always tells me if his vehicle is in the lot, regardless if it is past hours, I can always stop in if there is something I need. Now, that is customer service.

The Jim Thorpe Pet Center is a great pet supply and fish store. Pet supplies for all of your…read morecritters from cats and dogs to reptiles and birds to rodents and, especially, fish! As well as supplies, the pet center also carries a variety of freshwater and marine fish, corals, and plants. The fish are high quality and often odd or unusual types as well as your old favorites! Plus the pet center carries live foods: crickets, mice, rats, and feeder fish. Aside from fish, cats greet you at the door, not literally though, the cats are rescues and for adoption...it's nice the owners care to try and find them a home. And finally, besides all of the quality, well priced supplies and animals, you can also have your pooch groomed for a great price! So please, support a local business in your area today and make your next pet store experience a great one by stopping at the Jim Thorpe Pet Center!

Great quality roping for holiday decorations. Call early as the good prices cause high demand for…read morethis local business. Freshest wreaths and items to adorn gravesites. Awesome 'log cabin' building is always a picturesque venue to visit!

Large center with an excellent selection of statuary out front. Decent sized greenhouse in the…read moreback. Stock was beautiful and healthy, but a bit high priced. Had to go through a building to purchase. Cashier inside and workers were not wearing masks. Would go back for the statuary.

These are possibly the worst business people I've encountered in the past twenty years. I had…read morestopped by there premises to order two cords of firewood the following week. Early that week I learned that I would have no help moving it from my driveway to the woodpile so attempted to get them to postpone delivery by a week. Stopped by their business and made several calls- they were not available and don't have a message machine. When I finally reached them on Friday morning I was told they had loaded their truck. Needless to say I asked to postpone by a week and they were indignant. When I called too reschedule, I was told they were booked up. If these people were in the 20th century, let alone the 21st, communication would have arrived on time and they would not have had an unnecessary load. I would never consider doing business with these people again.

Awesome service and great deal on mulch - thanks for the help - will be back again - nice local…read morebusiness