True REST Float Spa
1293 North Peachtree Parkway
Peachtree City, Georgia 30269
I truly wanted to love this place, especially after my first visit -- which was amazing. I even left them an excellent review at that time. Unfortunately, everything after that has been a train wreck.
My second visit was a disaster. There was a new, clearly undertrained employee who didn't know how to start the required orientation video. During my float, the lights (which should have been off) were blindingly bright, and there was no relaxing music. I had asked to purchase shower slippers but was never brought them.
Something else I noticed was a drastic difference in the float itself. On my very first visit, I could feel the salt on my skin -- it left a visible residue afterward, and I floated effortlessly. But on a later visit, I didn't float the same way, didn't feel the salt on my skin at all, and didn't get the deep therapeutic effect I had come for. When I asked the attendant, she told me they constantly have to add water and that the salt ratio might not always be consistent. That was extremely disappointing -- especially when you're paying for a float experience that should be reliable every time.
At one point, I canceled and rescheduled an appointment, only to wake up the next morning with a surprise $25 charge on my account. The district manager did call and issue a credit, which I appreciated.
But the problems didn't stop there. On my next scheduled float, I drove over an hour from Barnesville, only to be told their computer system was down -- and because it controls the floats, they couldn't honor any appointments. That was incredibly frustrating.
Another major issue is their lack of accessible customer service. No one ever answers the phone. You're automatically sent a text message and expected to handle all communication that way, even cancellations. Despite canceling my membership through text, I woke up this morning to find I'd been charged for another month.
I understand that things happen beyond our control, but this has become a pattern. Poor training, communication issues, technical failures, inconsistent float conditions, and inadequate customer support.
At this point, I cannot recommend True REST Float Spa in Peachtree City. I give them a 1-star rating. They have a lot of work to do if they want to be a company people can trust to deliver a consistent, relaxing experience. read more