The jean quality is bad and the service is even the worst . No going back to shop anymore

Called in for the Bobbi distress and jeans, sizing and mind you this was before the story even opened. Representative picked up the call by the name of Eddie, and let me tell you guys he was one of the most pleasant and caring person I've talked to in a long time thank you so much for being super nice. Your kindness goes a long way. You are a true asset to this company. Thank you so much for taking the time out of your day to explain everything to me. this is the least that I can do. I wish I can do more, but thank you again, Eddie! read more

Great store I need to keep a little bit bigger selection on the bigger sizes but that it's a very nice store and employers are Hella cool people ! read more

This brand is pricey but I like to browse and see if I find anything worthwhile to purchase that's a good deal. I didn't find anything I really wanted but my friend found a cool looking hoodie and some sportswear and spent a good amount on the items but hey he was very happy with it. read more

True Religion Citadel Outlets - Pricey shirts 2023 - Women's Clothing Near Me - Commerce, California

The service is terrible. Employees have No people skills and the store is extremely small.

First off customer service is horrible pertaining to the call center(text only). It's been 3 months now that I placed an order online that was roughly $1200 USD. And up to now have I seen the package to be delivered to me but carrier says they delivered....imagine I ordered about 6 different denim jeans outfits and shirts......so it's a large box and pretty heavy you would think.....true religion offered free shipping......I was a loyal customer up until now.....all my other orders I ever placed with true religion came with picture shown as proof of delivery....all of a sudden the most expensive delivery doesn't?.....I ENCOURAGE EVERYONE TO STAY AWAY FROM TRUE RELIGION ONLINE.....GO INTO THE STORE AND MAKE PURCHASES......$1200 LISTEN LEARNED!!! read more

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I order a jacket and they deliver the package to the wrong address, true religion is not willing to give me a refund or willing to send me another jacket horrible horrible horrible I will never shop there again read more

certainly the worst experience I've ever had this man refused to give me his name he's extremely rude and deplorable. he said that jayda was just a model not a collaboration and that you only carried the items online which was wrong read more

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I wanted to go in the store, it was 10min till 9pm. The male employee placed his hand up and said we are closed! He said they close at 8:45pm. Yeah okay. read more

always a nightmare coming in, only like 2 workers are always helpful (pilar & maria) & others are so rude to both customers & other coworkers! the short girl with glasses & belly ring has the worst attitude! won't be coming back anytime soon. read more

Employees can't do math and can't seem to process refund either. Never experienced such stupidity at a store in my life. May have something to do with the fact that some of the employees smell like weed read more

So disappointed. I've always wanted True Religion jeans but couldn't afford them while in college. Got a full time job and finally was able to buy them...got 4 pairs. The quality was so disappointing for what I spent. I felt like a fool spending the money I did on jeans like this when my A&E jeans are half the cost and so much more durable / long-lasting. I do not recommend. If you're looking just to wear them for the brand, sure. But I would not buy them if I'm in need of a good pair of jeans. read more

Wasn't even goign Into the store but apparently there was h&m line in her line and a employee with short hair came out rude and screamed at us to line up against the wall.. nobody listened to due the fact of her screaming at us and walked to h&m and the employee told us nicely and we need .. maybe she should learn some people skills read more

The African American salesperson that was working on 8/26/18 at store #77234 portrayed excellent customer service. She took the time to help me get jeans that were too high for me to reach. She also helped me locate white jeans for my daughter and after I discussed how they fit, she brought me another size that fit her perfectly. After my mishap with Sophia, this AA salesperson rang me up quick and efficiently for the shorts that should have been $49.99 in the first place. Thanks for having at least one smart and excellent sales person in this store. However, I did have poor customer service with Sophia, the Hispanic salesperson, that did not know the prices of things in the store. She failed to double check the price with her manager which led me to waste time. My time is important! Please make sure all the sales people have knowledge of their products and sales to ensure great customer service always and from everyone. read more

OMG love the true religion brand, good quality denim for the price you pay. The staff is always helpful with getting sizes or suggestions with ordering online which be free shipping. read more

Candy was really helpful! She helped me find a decent priced pair of black curvy skinny jeans. Thanks!

I would give this store 1 star for giving me a really bad customer service. I was recently overcharged $60 by the TRBJ cashier. I immediately informed her that there was an error with the transaction and put the jeans on the counter to show her that the price was $129.97 but she charged me $189.97. However, she gave me a dirty look as well as raised her voice when talking to me. I asked her to let the store manager to talk to me and the store manager refunded me the different but I could see that the store manager didn't look happy either. I don't know the cashier name as well as the store manager name but the attached receipt showed: Salesperson: nsb No.9999 Store: 10338 Date: 11/27/2015 (Black Friday) Assoc: 069992 read more

True Religion Citadel Outlets - I was recently overcharged $60 by TRBJ cashier. She also raised her voice when I immediately told her it was an error with the transaction. - Women's Clothing Near Me - Commerce, California

I had bad service here never nothing stock sold out all time how I do buy stuff here I can't buy nothing they don't have in my size.

This store nice jean i come outlet every week with family relax weekend i like this store look fashion style i will come next week

Buyer beware. True Religion does not stand behind their product. I washed my sweats just once and now the fabric is starting to show wear and tear that of being washed and worn for a long time. I turned for assistance only to be told that they will not replace the item. I should have bought my sweats from Walmart or Target. We will no longer purchase any True Religion product. read more

Good customer service until I felt like I was being racially profiled, I couldn't even look for clothes or look at the stuff without being asked every second if I needed help , I felt so uncomfortable because I was just looking and I had eyes on me like I was doing something wrong , I felt very uncomfortable like I couldn't see anything, this happened just a few minutes ago , I'm never going back there . read more

I came in the day after Christmas to exchange a pair of jeans for my cousin and I. Unfortunately I grabbed the wrong receipt and was afraid they'd make me drive all the way home to Orange and back in all the post Christmas madness. Thankfully my dad shops here a lot that the cashier Lilia I believe was her name was able to look up the transaction and help us make those exchanges. She was honestly so amazing! Thank you so much for the exceptional customer service and for having patience with me. I always come here and you guys never disappoint. read more

Ladies, Im a plus size girl but the curvy straight worked out perfect for me! I loved their customer service...they make every one in the store feel good and look even better..i will be back soon read more

First time walking into this store and I was extremely satisfied with the experience !!! Purchased my first pair of True Religion jeans and Daisy was amazing !! She was very patient with me in finding the proper sizes in the fits and colors I wanted !!! She went above and beyond to make sure I walked out happy with my purchase !! Will definitely be coming back !!!! read more

Im giving this place a 3 star. Why? Because i am very disappointed i went in for black friday sales and security was really friendly thumbs up. So we purchased some toddler jeans price tag said 49.99 on both jeans didnt notice that we got charged 69.99 for one until we got home. We live in inglewood so its a drive. I returned yesterday to let them know about it. The first two guys that were helping me apologized the tag was on right. Then idk who the other guy came and yanked it off and said it looks like someone switched the tags. And said sorry we cant do anything about it because all the other jeans ring up as 69.99 but let me tell you he never brought out the other jeans to show me that thats what they ranged up for. Very very unprofessional when you work in retail you should know to show the costumer. All he said was yeah someone switched it. Because these are actual one of our nice jeans and blah blah blah. What ever never going back to that store again. Making me feel like i did it. Word of advice make sure you check your receipt and tags before you walk out the other. read more