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    True Necessities

    1.0 (1 review)

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    13 years ago

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    Creative Encounters - Creative Encounters 18 Main Street Keene NH EXTRAORDINARY FRAMING & OTHER COOL STUFF

    Creative Encounters

    (8 reviews)

    $$

    I really love this shop!! They have a great selection of arts and pottery as well as art supplies…read moreand custom framing. They woman working in the store were just incredibly friendly and helped us out with everything we needed. They were also really nice to talk with as well. I was so surprised to find Yixing Teapots and cups in the store as well. They were authentic and the prices were great!!! Stopping here really made our day!!!

    Our experience was disappointing. We had to have the patience of saints to get the owner to be…read morehelpful about making any effort to fix the mistake the shop made. When we asked that the loose slip of information on the back of the poster be attached to the back of it after being mounted in the frame, the owner said they do that routinely, so not to worry. We even heard her instruct the employee putting the measurements in the computer to include that the slip should be attached to the finished back of the frame. We saw him enter that request, so we were confident they would follow the instructions. Except they didn't include our item, and didn't return it to us, and they still can't find that slip of information, which must have been discarded. Instead, they attached a colorful sticker identifying the shop, and also a sticker about the special glass. We stopped by last week to inquire the status, because we hadn't heard back in over a month. The owner was ever so breezy about how she'd just have a look in the workshop to find the item, as if it was a trivial matter, but after 10 minutes she still hadn't returned, so we left after providing our phone number yet again to an employee. Finally, someone called today to say that the owner found some information for us online and will mail it to us. It's a small printout about the image. It's a nice gesture. It would have been nicer if the owner had expressed her regret for what happened, and if she had given us her assurance that this wouldn't happen again, and if she had explained how it is they included their own material on the back of the poster, but not ours. The employees in the front of the store are particularly pleasant and helpful, so I am surprised the owner wasn't more solicitous. Please think twice about handing this shop any provenance about your artwork. If the owner simply had apologized for the mistake, we might have been inclined to give the shop the benefit of the doubt in the future. But without having received an acknowledgement that they are sorry this happened, we will take our framing elsewhere. We will miss the shop's great selection of unique greeting cards, but feel we should shift our shopping elsewhere.

    True Necessities - accessories - Updated May 2026

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