Abigail at Benari was an absolute pleasure to work with. She was extremely attentive, efficient,…read moreand had an amazing attitude. Absolutely recommend for jewelry needs! Great experience!

I just replaced a watch battery there, but they were very professional, kind and efficient.read more

"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

I foolishly removed the back plate of the watch to clean it and was unable to get it back on. I…read morewent to Fast-Fix to have the back reattached. The woman working the shop was very helpful and kind. She not only put the back on, but she changed the band to a new one I bought on Amazon. Their website said it would cost about $10, but I was given the services free of charge! Highly recommend.

Great job as always. Fixed my Cubs watch. Second hand became loose. This place keeps my watches…read moregoing.

Clockworks repaired and tuned up my three house clocks. One was a battery powered wall clock, one…read morewas an heirloom mantle clock that was 140 years old, and the other was a modern 15-year-old mini grandfather clock that just needed cleaning and adjusting. After Clockworks serviced these clocks, they all ran better, looked better, and keep time more accurately. I appreciate the clockmaster's skill and advice how to keep these clock running well. Highly recommended shop. Pricing was fair considering the complexity of the jobs. Now as I walk through the house, I have confidence that my clocks work well.

Had some batteries replaced in a couple of watches. It was done while I waited, watches were set to…read morethe correct time, and he even explained how the timer worked on one of them. The shop itself is fascinating, with clocks and watches of every description on display. Highly recommended!

Ron was super helpful and replaced my watch battery on my Michelle watch. His price was so…read morereasonable!

I just bought a new watch, and I did not know how to make the band smaller. I saw Back in Time…read morewhile out shopping and went in. They were awesome! They adjusted my watch band and showed me how to do it in the future. I am definitely returning!

Purchased my fiancée's engagement ring here. Absolutely fantastic experience from beginning to end…read more Ron made everything simple, easy and hassle-free. The ring turned out absolutely beautiful. I would recommend BIG to anyone. My fiancée and I will most certainly be back for wedding bands, etc **UPDATE: went back to BIG for both me and my wife's wedding bands and just wow, absolutely perfect. I was able to use diamonds from my grandmothers wedding band for my wife's wedding band and it looks absolutely amazing. My wedding band is also fantastic and looks just as I imagined. Every experience we've had at BIG has been the best. Ron's hard work and dedication to BIG is apparent through the seamless experience and high quality jewelry. Thank you so much Ron!!! We will be back!!

Selling Jewelry. Owner took items into back room. Nothing was Weighed or Tested in front of me. Was…read morequoted a price. $1535. Seemed a little low. Owner irate when I asked about weights & refused to disclose. I left & got 2nd appraisal, everything tested & weighed in front of me on the counter. Offered $3310 on the spot. 80% of melt value. Beware. Patronize at your own risk.

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Very few places left that offer this kind of speed, service, or affordability. Aleena and their…read moreteam of experts are wonderful. My ring, of 21 years, recently broke. If you know me, you know the sentiment that it holds. Not only was it fixed, it looked as new as the day my father gave it to me. Before I start crying, please go into this establishment with respect and know that the quality you'll receive is greater that their longevity. Again, thank you for all your kindness (and my little gift bag) !

No they ripped me off my mother's tennis bracelet was ruined looked like stone replacing weird…read morecircular marks I don't trust them!!

We recently ordered custom 25th anniversary bands and couldn't be happier. Ivan Kaplan is a true…read moremaster of his craft making Kaplan's Fine Jewelry a rarity. Most jewelers send all their custom design work out to someone else (sometimes off-shore) increasing the odds of problems. On any given day at this jeweler, you'll see Ivan in the back working on his latest custom masterpiece.... usually with his sidekick, Lucky, nearby. They made the process so easy. Lisa Kaplan carefully listened to us and showed images of several concepts after we explained what we were looking for. They totally got us and understood exactly what we wanted. The rings came out perfectly, no changes had to be made and they fit brilliantly together with our other rings. We love this family run business including the next generation, Evan Kaplan and his fiance Jess, who are so sensitive to your needs and truly want to make each occasion special. Thank you Kaplans!!!

Didn't have exactly what we were looking for, but plenty of gorgeous pieces and worth stopping by…read moreeven for a look at something shiny and a visit to the art gallery upstairs. Always a pleasure to meet a fellow Catherine :) Love the wide array of jewelry pieces they have and from different places

These folks are really nice - articulate intelligent advice and no upselling pressure; repairs are…read moreestimated first and fairly priced. Highly recommend them and would happily return to make a significant purchase.

Russ is a nice guy and personable, but I would not recommend him since his service guarantee is not…read moreworth it. His pricing was $100 more than the local shop in Paoli but he said he would guarantee the clock would continue to work for one year. After the initial visit, the clock would function for a week or less than stop. He came out to resolve this but by the next day the chimes started to chime at 10 minutes before the hour. He returned and got the chime to work for about 1 day and than it stopped. He set up another appointment which was a full month out. He never showed up. Tried to reach him via text and phone and won't respond which I do not find professional.

Took my antique clock to the Clock Guy. it had a broken weight cable. He said he could fix and…read moreclean clock for $250. 3-months later I got it back and hasn't run correctly since.