Called on Friday afternoon for a Saturday reservation, and was told I had to call back on Saturday after 10 AM to reserve for Saturday evening. What possible reason could they have for not taking reservations the day before? Not a good start in terms of customer service. Called back Saturday and was told I had to give my credit card number in order to place a reservation, and that my meal would be prepaid. Never in my life have I ever had to prepay for a meal at a restaurant. I asked what the policy was if I needed to cancel, and was told that if I called by 4PM they would refund the charge. Basically, if for some reason we couldn't make it that evening, we would have been stuck with the bill. As far as the food was concerned, while I don't expect a gourmet meal at a buffett, it was mediocre at best. Then came dessert. Only fruit and cookies were served, and after 15 minutes all the cookies were gone. I asked if they were bringing out more, and was told they were all out. At the end of the evening, we asked the server for our check. Expecting to receive the receipt for the prepaid buffett, we were instead brought a check for the sodas we had with the meal. Apparently, non-alcholic beverages aren't included with the buffett, though we weren't told about that in advance. We asked for the receipt for the buffett, and were told that we had to get that from the manager, but he was unavailable at the time. After asking two more times, and waiting 30 minutes, the manager finally showed up and gave us the receipt. It was then we realized that a gratuity of 18% had been included on the bill. While I'm not one to undertip, that seems steep when the service consisted of bringing us a couple of drinks and clearing away the plates. This could be such a great restaurant. The ambiance and location are fantastic. They just really need to improve upon their customer service. read more