This location cares more about their numbers than customer experience…read more I tried transferring my active Austin, TX PBT membership to this location because they could never find my account each time I came in with their database & would let other customers ahead of me. Instead of letting me transfer stores like a franchise should they were forcing me to set up a new membership with a cc & treating me as they were doing me a favor to use their location as if I wasn't already a paying member. To sign up for the same benefits I had in TX would be exponentially higher needing to also sign up for a wellness program. Understandable the Lancaster store doesn't have identical machines but they would not honor the wellness benefits I had with my long term membership or even discuss including something comparable. New membership with less value when I simply needed to transfer PBT locations? Sign up again for automatic draft? No thank you. I spoke with the owner of the PBT Lancaster but she was unwilling to discuss a negotiation or acknowledge the frustration of loss of benefits. I googled, as a consumer, how using franchises benefit us. Franchises are suppose to be ensuring the CUSTOMER receives the same level of quality & service regardless of the location. Epic fail. Was a member since 2019. I need to feel like I can trust a company to treat me fairly to trust them with automatic payments. This location lost my trust when they didn't respect my membership moving from another state so I canceled my membership. This review comes after speaking with the owner. Don't let their response fool you. The owner was given the opportunity to right the wrong before I made this review.

Paige & Eden were amazing very exceptional service I had and issue which was quickly resolved they…read morewere hard at work the entire time. Very Clean location and I'm extremely happy with my results. Highly Recommend

I would give them no stars but yelp won't let me. I bought a week just so I could use the bed that…read moredoes not burn.. well guess what folks it will burn you. I have used beds before that do not burn you and never had a problem my boyfriend and I were so red and itchy. I went in once and the lady working the front desk looked like she lets her daughter use it and she let her husband use it and "clean" my bed ( and it's completely not relaxing to hear a child scream the whole time you're tanning). I was so disgusted by the lack of effort on cleaning my bed I was lucky enough to have Clorox wipes in my purse. On to the customer service.. aka horrible the yelp page says open till 9pm the voice mail says they close at 9pm.. they close at 8pm sooo when you have only a week and work late and you drive over and its ten minutes to close the guy will tell you sorry I just turned off the beds and I'm not turning them back on..even though they technically are still open and all the times said they close at 9pm, the man's response was sorry the door says 8pm..how about changing your voice mail and yelp page ya jack ass. And their prices are outrageous for the crap service and crap beds.

Groupon buyers beware! I purchased a groupon for this spa which required an appointment. I…read moreattempted several times to reach the spa to get an appointment but no one ever answered. Once I was able to reach someone, I was informed that they did not have any available appointment before the groupon expired and that they wouldn't honor the groupon beyond the expiration date even though they didn't have availability before the date.

Cindy is the best of the best! The spa is clean and cozy. Cindy is professional, knowledgeable…read moreand has the best personality. She understands people, puts them at ease regardless of what they are there for - WAXING - facial, massage - She just gets it. She runs a top notch place, you'd be crazy not to run there for your next beauty treatment!

Honestly my fav gym in Lancaster! Really old school hardcore lifting minimal bs! I pray the best…read morefor Jan! And the staff! Love y'all!

$8 day pass is a little expensive, as I usually stay in Lancaster for three-day weekends, and would…read moreend up spending $24 on day passes. The gym itself is nice, has all the essentials, shower, sauna and even a tanning bed! It's in a very convenient location: close to hotels, Amish attractions and outlet malls. I hope they provide weekly passes or "out of town" specials in the future!

I love Figure Firm and have been a member for over 20 years! Their staff is wonderful and they…read moreoffer a huge variety of exercise classes to meet everyone's fitness levels.

Liked it at first...Staff was very friendly.... loved the all female aspect. But then I was…read morechanging in their very open changing area and a man walked down the steps from the tanning area. I've seen men come in before but normally the staff would check to make sure nobody was changing. They didn't that day. Would've been nice if they had some sort of privacy but the changing rooms are open to a common area. Really frustrated me since I was paying for an all female facility and was walked in on butt naked. Never went back.