Stopped in two days in a row while visiting from California. I wanted to love this place in a 5 star way because the place is extremely clean and they use really good equipment. The staff is incredibly friendly and knowledgeable in helping you understand the functions of the very different beds they have. However, it is EXTREMELY overpriced. Although I did not join a monthly membership (being from out of the area) my first time cost me $34. I did purchase a packet of bronzer but even so, that's still steep. The following day, it cost me $38.50... and I did not purchase any packets because I had some left from the prior day. I'm not sure how they calculate their cost per tan but the service price is very steep. If I lived locally I'd probably find another spot to tan. read more

Palm Beach Tan - One of their tanning beds: the coat for one tan $38.50. Great bed; overpriced. - Spray Tanning Near Me - Lancaster, Pennsylvania

This location cares more about their numbers than customer experience. I tried transferring my active Austin, TX PBT membership to this location because they could never find my account each time I came in with their database & would let other customers ahead of me. Instead of letting me transfer stores like a franchise should they were forcing me to set up a new membership with a cc & treating me as they were doing me a favor to use their location as if I wasn't already a paying member. To sign up for the same benefits I had in TX would be exponentially higher needing to also sign up for a wellness program. Understandable the Lancaster store doesn't have identical machines but they would not honor the wellness benefits I had with my long term membership or even discuss including something comparable. New membership with less value when I simply needed to transfer PBT locations? Sign up again for automatic draft? No thank you. I spoke with the owner of the PBT Lancaster but she was unwilling to discuss a negotiation or acknowledge the frustration of loss of benefits. I googled, as a consumer, how using franchises benefit us. Franchises are suppose to be ensuring the CUSTOMER receives the same level of quality & service regardless of the location. Epic fail. Was a member since 2019. I need to feel like I can trust a company to treat me fairly to trust them with automatic payments. This location lost my trust when they didn't respect my membership moving from another state so I canceled my membership. This review comes after speaking with the owner. Don't let their response fool you. The owner was given the opportunity to right the wrong before I made this review. read more

Paige & Eden were amazing very exceptional service I had and issue which was quickly resolved they were hard at work the entire time. Very Clean location and I'm extremely happy with my results. Highly Recommend read more

I'm more happy Palm Beach state of the art tanning salon if I've ever seen one I look forward to going there and enjoy shining up the representative was beautiful she's not comfortable and exciting the facility is clean it's effective efficient it's timely it's comfortable it's a good decision as a member I appreciate being there and I can go as much as I want everyday read more

Palm Beach Tan - Spray Tanning Near Me - Lancaster, Pennsylvania

Just moved here and was looking for a good place to top up my tan. Walked in and wasn't even acknowledged by the woman on the phone. She turned her back and continued the convo. After an uncomfortable 5 minutes someone came from the back and finally said hello and took me through the complicated tier system and rooms. Avoid this place and just go to Tropical Tan.... they have manners and appreciate your business. read more

I pay for a membership for over 10 years. I travel all over the. Country. I've never had any issues going to another market to tan. I come here today and they say my account is frozen. Ridiculous. So now I set in the parking lot for 15 mins while they fix the problem. Yesterday I went two times to another location and I was early both times. Then. I had to go. I couldn't wait tell 530. So now I tan today. I have to sit in the parking lot and wait while they fix there issue. You want to do cross market but you have a horrible system to do it. Have a app that's worthless. All the money you collect and you can't afford to develop a better app. And be able to tan in any market any time. Is just ridiculous. read more

Great spot for a spray tan! I was in the area from out of town and wanted to get a. spray tan before I headed back to my hometown. Sophia was so sweet and helped me make sure I got a spray that most resembled the ones I get in my hometown salon. They had a lot of options, and the next day, the tan looks great. I'll be back next time i'm in town for sure! read more

I was a member for years and Overall they have a good variety of beds, but if you get any of the upper packages you have to wait for a while because they don't have many beds for those packages. It was always clean and the staff can be helpful if you get the two girls that were willing to help you. A lot of them are not friendly and could of cared less if you got helped in a timely manner. Another one of my friends still goes here and she and I both have talked how we only like to see the one girl because she's always friendly. The lotions are very over priced and work no better than the lotions I have gotten from other tanning salons. I no longer go to this salon due to the customer service. read more

I went in asking for a specific bed I paid for that bed then was given another one because someone after me got the one I asked to use. It really was a let down I spent $75+ for something I didn't want. I won't be back to this location. read more

Watch out for the automatic billing scam. When you cancel, be sure to have signed proof of cancellation and check your credit card statement in the months after you cancel. read more

They will sell you stuff thinking you're getting a deal... ESPECIALLY if you are unfreezing your account. You can get lotion to use elsewhere do not let them talk you into or scam you into buying $180.00 tanning lotion! The manager called me and explained some things that I was not aware of and helped me decide that it's not so bad after all! Just be mindful when going in. read more

The girls are great. The company itself is awful. They used to be about the people now they only care about money. They used to be open at 7 so you could actually go before work now u can't. They should of given discounted rates to people with diamond packages cause they only had one dam machine in that package to use and you could never get in it. I have been thinking of getting rid of my membership cause it just getting worse. read more

I have been a long standing member at Palm Beach and have been very impressed with the up-to date equipment, the cleanliness, the attention to detail, and the friendliness of the staff. Super helpful in advising on equipment and always pleased to see the employees smiling and continually cleaning (especially in the "new normal" we are all dealing with) Hats off to continual job well done PBT! read more