I'm on the fence about this place. I'll break it down. Quality/quantity for the price 5/5. They have only one size LARGE. But honestly worth the price. Efficiency: 3/5 They are always busy and I've seen people standing around while one person makes smoothies alone. Many hands make light work. Deaf friendly staff 3/5 the noise level is LOUD and CONSTANT between machines whirring and people talking, it renders hearing aids useless and leaves a general cacophony of noise. So trying to talk to the person taking the order becomes futile and renders hearing anything useless. But when I try to write my order to them I get rolled eyes. Building appearance/flow 1/5. Seriously. The worst ever. It's squishville in there. The counter seats are always full as well as the tables so you have people standing in line to order and people standing around waiting for their order, ontop of people coming in and out of the door. If you have panic attacks, are clausterphobic or are generally an anti people person, I strongly suggest you send a willing minon in there because it will drive you over the edge. Wait time 3/5 I'm not a smoothie maker so I may be ignorant but it seems a very long time to wait for a smoothie. Granted the bursting at the seams business has much to do with it ;so maybe I should just shut up on this. They also make food but ive never eaten any of it. Taste. 5/5 this is what makes me deal with the aforementioned nervy factors. Seriously worth the 10 to 20 minute wait and rise in blood pressure. (from the squishiness not from the drinks.) You get a giant smoothie that brings your blood pressure down after that first sip. One drink and the birds are singing again and all is right in the world. (Though this could also be, because I've left the building) So all in all...still worth it. You could make your own at home but if you don't want to, go here. However I strongly suggest taking a chill pill or do a meditation before you do. The smoothies are worth it. read more

There was a fruit fly in my quesadilla..... also the employees are so off putting and had sunglasses on while working????

When you first walk in the store there's a horrible smell, reminds me of dirty mop water but the floors are always disgusting. Trash cans have had the same slime covering the tops that is thick and caked on, it would have to be chipped off at this point in time. When you go in nobody acknowledges that you are there. I have watched many people walk out for not being waited on. After this happening numerous times I am done giving them a chance to improve. read more

THIEVES I placed an order and sadly it was for the wrong location. I called as soon as I made the order and asked them to please refund my 30 dollars. The employee said he would need to speak to a manager and would call me back. That never happened and my money was also NEVER refunded. Trash people and a trash business. Go elsewhere. read more

Straight attitude when I walked in, I stood at the register for a couple minutes while everyone just looked at me and kept walking by. For everyone being "so busy" the store trash's was piled, straw wrappers all over the floor, and the smell..... and they couldn't take my order is wild to me. Love this place but I won't be coming back for this location read more

Elijah nailed it. I've never left a review on anything in my entire life. The staff here was the most off putting group of individuals I've ever had the displeasure of dealing with. After standing at the counter for ten minutes while being completely ignored I finally just left. Multiple people walked up to the register 2 feet in front of my face and never even acknowledged I was there. Place was dirty, flies everywhere, but the employees were the worst. Scrap the entire crew and start again. read more

Excellent turkey/bacon sandwich and sweet potatoes- menu selection, great service- love this new found place for healthy food!

The service was friendly and fast, and the drinks are delicious! we got the Bahama Mama, and it was so refreshing..

Very kind staff even when they were extremely busy. I accidentally dropped my smoothie that spilled on the floor. They refused to let me buy a new one, made me a new one and cleaned it up despite my efforts to help. I tried to buy a cookie so I could leave them a big tip and they made me take 2 cookies. They went above and beyond for a mistake on my part and they didn't have to. Excellent customer service and again I thank you! read more

Great friendly staff. Fast service and great smoothies! Always my go to when we visit town!

Very clean, great food, fast service. The staff were kind and efficient. Got our food very quickly. The tables, chairs, and floors were all spotless. read more

service was good and got our drinks fast but they gave me the wrong food after I clearly stated what I wanted and they asked me ag to confirm it and I still didn't get the food I ordered read more

Online ordering is a joke. I went into the drive through to be told I can only order online. Go to the site and it only allows me to order my vehicle type. Long story short it's not worth the time or efforts just for a smoothie! read more

The food is great! Service Is terrible. In all honesty and the only way I'll eat food from there is via DoorDash. I was not greeted and when I came in, There were four people working. And one person in front of me. Not one person told me that it would be a minute. And then it took a completely unreasonable amount of time to place an order for one item. read more

Really good food and smoothies! Usually busy but not long waits at all. My favorites are: smoothies- Acai berry boost Food-turkey bacon ranch sandwich, or the peanut butter crunch wrap with bananas and honey(both on the smaller side). This place is definitely a good lunch spot! read more

Very rude people . There workers are very mean and rude . I don't think that's how you should treat people. I think that you guys should stop being so rude . I think that the store is gross and not clean. The employees are very rude to there other employees and don't help each other . Your smoothie are good . But they always mess up my order too. My cup was gross and disgusting. read more

I had the Thai chicken wrap two different times at the Rushmore Crossing location and was very satisfied. I was even craving that wrap on 4/27 so I went to the W. Omaha location. The wrap tasted ok but I took 1/2 home in a box. Shortly after eating I had sharp stomach pains that continued on and off all afternoon. I thought I was not used to the kale coleslaw that I had as a side, and I would get over it. Later that night I started to eat the other half of the wrap. On the second bite I got the strong flavor of mold. I spit out the bite but could not tell where in the wrap the mold was. Long story short spent the rest of the weekend running to the John. DO NOT EAT AT THE W OMAHA LOCATION. read more

Light food. Tasty. I couldn't find nutritional facts for featured seasonal menu items but I did once I googled it. Gets very busy. I dont feel like I wait very long though. read more

I was so excited to have Tropical Smoothie come to the west side of town. After today I'll just do without! Customer service is horrible! I also waited 15 minutes for my drinks and they weren't busy. The young girls didn't seem too much in a hurry to get my order either! Too bad because I thought this would be a great addition to this side of town. read more

Tropical cafe. More like tropical A-holes. It's really a gamble on what kind of experience you'll have. Had a night manager there jerk money from my hand and roll her eyes at me because I got there 30 minutes before close on Eglin. Took my mom there for the first time and waited for more then 45 minutes and finally found out they put our stuff at the end of the counter by the customer pick up without telling us. Started to go to the new one and every other time the smoothies taste watered down. I ask for extra sweetener but the smoothies never seem to get better. You have to check when you add supplements (they cost extra), because half the time they forget. Food and smoothies are amazing, half of the time. But is it worth the attitudes and service? read more