Just came by here and picked up sandwich and a smoothie. The bottom of my cup desegrated into my cup holder in my new car. I had to clean it out of the driver's seat and cup holder. It was a big mess.Please check the bottom of your cups before taking to your car. read more

Well, I unfortunately spit out several strands of PLASTIC that were in my smoothie. Gross

Worst tropical smoothie cafe i've ever been. If you around the area save your money and go to a better stop in Raleigh. Service was terrible. Prices don't match up to the board prices. Cherry on top, fruit is basically rotten, strawberries so soft they were basically fermenting in the bowl. Overall one of the genuinely worse locations I've ever been for this franchise, once again for the price save your money and go somewhere else where at least the food is edible. read more

Upon entering, you get this weird rancid smell. In fact, I went to two tropicals because the first one smelled SO rancid that I refused to order. I get to the counter to order and the guy taking my order makes me stop ordering to talk to every mobile order coming in. That is backwards food service, you do not stop a customers order to attend to a mobile order (guess you do at Tropical). I asked for no sugar in my peanut power plus, and upon getting it, it tasted like STRAIGHT sugar. I think the guy sabotaged my drink because I simply asked for no sugar. Do NOT go to this place. They do not deserve the business. And I made sure to be kind throughout the whole ordering process. There was no reason I should have received that smoothie the way it came. read more

The girl behind the counter gave me a nasty attitude when I was leaving with my kids because we did not push our chair back under the table. Yelled at me in front of other customers, then when I did not react looked at me and said "fine I'll do it." I walked back and moved the chairs back as she was behind the counter looking at her phone. I have been going to tropical smoothie for years and never been treated this way. Will not be back to this location. read more

Tropical Smoothie Café is dangerously close to my house so I find myself wanting to stop in all the time for a smoothie. I love that they offer a variety of smoothie options to suit different taste buds and that you can get it with Splenda to reduce the sugar. I always go for the bahama mama with Splenda and it tastes consistently delicious each and every time. The also have seasonal flavors if you want to try something new. My only gripe with the smoothies is that you can only order one size which is 24ounces. I don't always want to drink that much of a smoothie, so I do wish they allowed for half orders. Whenever I visit, the staff is typically younger so sometimes they can be a bit distracted but the service is alway good and they are friendly and fast. I find that when I'm doing a takeout order using the online order option before I arrive is always best if I don't want to wait. The location is clean and they do have food items, I've just never felt like the food items were worth the price tag. Parking can be a bit of a challenge for the location but I also find a spot in the parking garage if there are no parking spots right outside the cafe. read more

I've been coming to this tropical smoothie for probably going on 6 months. I'm a frequent customer I always order online and usually get it pretty quick. Even when it's busy I'm understand and willing to wait. Today I placed an order for a chicken quesadilla and waited over 30 minutes to get it. I work down the road and only get an hour lunch break. To spend half of my break waiting for food when I placed it ahead is just crazy. The manager had to bring in chicken cause they had ran out. If I had been told sooner that the chicken had run out I would have ordered something else. I come to this location at least twice a week this was absolutely ridiculous. read more

Sunday Manager was insanely rude to customers. They were busy which is fine but I was afraid to ask her a question as she yelled at me and several other customers. read more

Took over 5 minutes to be greeted after seeing 5 people in the kitchen barely moving and complaining about doing their job. AFTER we placed our order, a woman mopping said and I quote "I'm not making ya'lls smoothie until I finish mopping this floor so it's gonna be a minute"... worst customer service I've experienced. read more

I've been to this location a handful of times and it's always solid but today really stood out to me. When I arrived I was greeting by just about every staff member. I noticed that someone who appeared to be a shift manager or manager was helping a customer look for their glasses that they thought they left behind. Everyone was notably energetic and happy, it was incredible to see. 10/10 and the food and smoothie came out quick and were delicious. Staff 5000/10 incredible, legit can't believe that I made a review about trop smoothie but this was a top notch experience. Thank you! read more

The food and service is awesome! The quesadillas are always so crispy and delicious! Definitely would recommend the Strawberry Lime smoothie, it's SUPER delicious! read more

Great location right on Oberlin road right next to Cameron village. The location was very clean inside. Staff was wearing masks and gloves and was quick to get my order. No sanitizer provided was my only concern. I got the lean machine with peanut butter added, tasted great! read more

Tropical Smoothie Cafe - Lean machine - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

I came in with my friend and we had such great service by Bryant. He was so nice. He made our day definitely see his effort. The place was so chill. And I loved our smoothies too! It really made our day :) read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

Can't go wrong with a smoothie mid day. Young ladies behind the counter were friendly and efficient.

Dragon fruit bowl was pretty good, but the customer service was not. I said hello to the person at the register (Shanaé), and she said hello back. I then started to order, but then she said "HIIII let's make sure we say HI first" with an attitude. I did not know what to do because I knew I had already said hello but I guess she didn't hear me so she was annoyed. I didn't tell her that I already said hello because I didn't want her to start calling me a liar. I work in customer service so I sorta understand feeling annoyed at people who don't say hi, but also I give them the benefit of the doubt since some people may be anxious and ordering food is hard enough, or maybe sometimes I don't hear them. There is no reason to be rude about it. Food came out quickly thankfully, but I was upset since it was embarrassing that she said it so loudly in front of other customers and not my fault for her not hearing me. read more

I order delivery all the time. The smoothies are good. The food is good. However. There is never a straw in the bag. I've asked personally for them to do better when I had to pick up. But. If I'm paying 3.99 delivery fee. And tipping on top of that b Someone. Whether it be the store. Or the driver to should sure There's a straw. This is getting old. read more

I really don't like being the person that writes bad reviews, but honestly not sure what else to do. I've tried this location multiple times considering I live across the street. There hasn't been one time that the staff hasn't been either rude or just disrespectful. Today I went in after the gym and left with a hardly blended smoothie. I mean chunks of banana and protein powder. I'm not one to return something but yuck. When I went back in all I asked was if it'd be possible to have it blended a little better and the woman took it from me, rolled her eyes, and threw it away. Idk I'm pretty easy going. But I swear good service just isn't a thing anymore. read more

Tropical Smoothie the company is great all the locations have been wonderful but this one on Oberlin Road is a hit or miss. The staff turnover is extremely high and the people that work there do not seem like they like their jobs. Our order is usually wrong. The prices are too high for the amount of inaccurate orders. Someone needs to go there and retrain the staff on the smoothies and a smile. read more

I continuously have bad experiences here. They seem to always be short staffed, taking 20+ minutes for a smoothie. Plan to wait here for at least 30 min if you are ordering a smoothie and food read more

Yep, another one. I have been to the ones in the OB and loved them. OK, I love the smoothies as long as they are made a smoothie's way and not an icy way. The one I got was more icy than smoothie. But it was good. They have not only smoothies but sandwiches also. The food looks good, I just stopped in for a smoothies, but I am going to try a sandwich soon. They have specials and go on line to get coupons. Great atmosphere in the Cafes. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

rats and roaches in the kitchen smh I'm so digusted. I have never seen a kitchen so filthy. Its clear to me that there 100% grade was paid for. read more

The product is really good , I have been several times and have been enjoying the mocha madness. High quality , dense smoothie which is quite tasty and filling . Unfortunately have to go with a 4 here based on behaviors observed . On the first visit a man wandered in , no mask , went straight to the drink station and filled his bottle water he brought with him . Settled in at a table after that . Yesterday a group of 5 ( 2 women , 3 kids ) no masks and the kids running amok all over the store , behind the service counter at times . In these crazy times part of the challenge will be how the restaurant's handle the behaviors of the guest . Clearly some work to do here in that regard . Young staff , and pleasant enough and the product is good . I'll give these guys thes another try and hope for just a bit more restaurant control on the other side of the counter . K read more

I came in for a smoothie and left with an snow cone. They barely blended the smoothie. I need a spoon to eat it.

I love this place and so does my 2 year old son. The service is always friendly. Their smoothies are really good and a good price. I love that they have good too so it's a one stop place for lunch. This place is so much better than smoothie king. I highly recommend it. It's my go to smoothie place! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

Went to place a call in order, the lady taking it seemed like she wanted to stab me right in the throat for calling her store. Then when I went to pay the employees just stared holes through me for 3-4 minutes and proceeded to sweep the floor. Had to call out loudly to get someone to help me. So yeah, service is sh*t. read more

I'm a huge tropical smoothie fan the food is always good and fresh however this location needs to work on their guest service. The food is slow the staff says nothing and it is simply sub par compared to most tropical smoothies. I spent 15 minutes waiting for 1 smoothie and 2 wraps while the building was staffed with 5 employees and the lobby had 1 other guest waiting. This is my 4th experience at this location with the same result. I hope the environment improves because this is an excellent location for this concept however the operations are poor. read more

I used the Tropical smoothie app to order our smoothies and it was extremely easy. The smoothies are there waiting for you when you get there so it's very convenient. It seems that most of the smoothies are one size and the calorie count is great to have on all the food items. Both smoothies were very good and filling. I'm looking forward to trying new menu items in the future. read more

Tropical Smoothie Cafe - Paradise Point - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

See all

Hi Owners; I am waiting for my mobile order. Just moved to Raleigh and it is my first time here. It is 15 minutes after pick-up time (35 minutes since I ordered). I was told it is easier to come in and order than to order online as it overwhelms the team. I'd quickly look to rectify that as it will lose customers without good operational process. read more

On my lunch I had the Cali Chicken Club. I had never ordered anything with avocado from Tropical Smoothie Cafe before, and I probably won't again. It ruined the club. I enjoyed the staff, the service, and the food outside of the avocado. I'd probably choose a different lunch spot, or order ahead if you're going during peak times. It took a while to find a park, and there was a line when I went in. Other than that I'd definitely recommend! read more

I love Tropical Smoothie, but when I go to this location there seems to often be problems. Sometimes they wouldn't put all ingredients in the food that are supposed to be there. Twice I came during business hours (at around 2pm), and they had a sign on the door they closed early today. Didn't put a side item in my mobile order. Can't consistently rely on this place. read more

Wow! That was delicious! I think that Raleigh lacks in quality smoothie shops. I made a stop after a late night run. I arrived right before they closed (please don't kill me). They were able to make me a delicious smoothie. I was impressed​ by the amount you get. The price was on point! This is my favorite parking lot but it was worth the headache to find parking. I look forward to stopping by again for a smoothie. On a side note, great and positive customer service! read more

I hope the food is better than the service. The music is so loud that the cashier couldn't be heard. The cashier was leaning on the counter barely lifting his hand to enter the order while mumbling to us. As he turned to get something we were provided a show of his underwear b/c his pants were below the cheeks of his ass. I sound like an old man, but none of this makes a good impression when the business is customer service. A 93.5 health score doesn't impress me either. I always take 2 pts off that they are given gratuitous for a class. So, 91.5. Should have left. read more

I love that they have vegan Beyond Meat to put into the wraps! The Baja wrap and Thai "Chicken" wrap are my favorites. The ingredients are mid-grade quality in my opinion, but I think you're getting what you pay for here. It's not super expensive, relatively quick, and tasty. I'm a fan of their smoothies too- although be sure to check the calories and sugar content! It's easy to sub Splenda for sugar or do only half the sugar to keep your smoothie healthy. It's convenient that they have an app so you can order online for pick up. The staff is generally friendly and do their best to accommodate requests. read more

For years, I have loved TS, and still do. We seek it out while traveling. This post is for Oberlin, for yesterday. I have attended this location more than any, but have been to WFR more now as it is closer. With first time visitors, we went yesterday. The cashier, I believe it was Mia, makes me want to stay away. First, I asked for a substitute that I have done often before, refused. Ok. Then said I will buy the meal individually. Buy the sandwich, ask for a sub on that...the response was if it's not on the menu we don't have it. And on it went. At first, I thought she was just new. But then she had a long conversation with my company about a TV show, after she heard her discussing it with us...that's great.. but as new guests came into the store, she had to be pushed to take care of them, which she did with loud sighs. The food is always good. Service today? Well, there are other locations. read more

THIS PLACE SUCKS! I waited 40 minutes for a flatbread. Yes, a FLATBREAD. THIS WAS OUTRAGEOUS. I DROVE 45 minutes for a FLATBREAD and waited an outrageous amount of time. Also the flatbread was soggy and gross. I was really disappointed. Absolutely horrible experience read more

Waited in the store for 10 mins and nobody was inside the store. There was no sign indicating we were on break it was simply empty and irresponsible. The staff finally came out after about 15 mins total with multiple customers waiting. read more

Two employees were sniffing the smoothies prior to bringing it out. Also pretty sure I saw a cashier pocketing cash or playing around with her money. read more

I have been inside when the workers ignore the phone ringing. We have probably called this location 30 times to make a call ahead order and no one picks up the phone. I wonder if corporate or the franchise owner know this is going on - super frustrating to be on hold and no one pick up - a waste of time. Just don't have phone in ordering. read more

Good price, definitely do the food and smoothie combo for best value. They didnt do a great job wrapping up the food so just make sure it's secured if you are getting it to go read more

The product is good, but the service is kinda bleh. No one seems happy to be here. They don't acknowledge you when you walk in the door, or even when you approach the counter to order. I mean, the smoothies are good, so that's the main point here, but if anyone just pretended they weren't annoyed the whole time, it would be nice. Maybe more people would eat inside if that were the case. read more