Update: The family wanted TS again, I didn't. But I trudged up there anyway. Decided to take a chance and speak with the manager and tell her what happened. I didn't have a receipt obviously but I did show her my call log from my 10+ times trying to reach someone. She remade my bowl quickly and pleasantly. I'm glad I didn't have to jump through a million hoops. The bowl was good and safe for me to eat due to her not including the coconut. She made my day so I had to come back and update my review. I have an allergy to one of the ingredients in their product so when I ordered I asked for it to not be placed on the bowl. Pulled up to the window and when I was handed the order I confirmed that they did NOT include it. She said yes. I get all the way home and surprise, surprise there it is in my damn bowl. I called them like 10+ times to let them know and to ask if I could come back the next day, I'd even bring back the entire bowl as proof since of course I can't eat it. . These people never, ever answer the phone. I called over ten times. All that to say, don't trust them if you have food allergies and don't try to call and get assistance either. Will not be returning. read more

They have no urgency and ordered food online 35 minutes ago drove up to the store and it wasn't even in the process of being made

I get a peanut butter cup every time and sometimes a flat bread and every time they have been on point with both the smoothie and food.

DONT GO HERE. CUSTOMER SERVICE SUCKS ! There was a gnat inside of the lid in my drink. I brought the drink inside and spoke to Rita, she told me she was the owner and also told me that there is no possible way a bug could have gotten into my drink from her store- that they spray for bugs. Now keep in mind there is fruit out in the open EVRYWHERE. She also stated that it would be unfair for her to replace the drink because once it leaves the restaurant it could get a bug in it from anywhere. I did not ask for a refund I simply asked for a new drink. This was extremely poor customer service. Like I explained to Rita, I have no reason to put a bug in my drink or blame Tropical Smoothie if there was a chance the bug came from me. How would a bug get inside of the lid ?! That makes no sense. It's 2019, customers shouldn't feel as if they can't get a replacement when things like this happen. It's basic customer service. read more

Tropical Smoothie Cafe - Avacolada w a gnat - Juice Bars & Smoothies Near Me - Maumelle, Arkansas

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Only giving 1 star since I have to give a star! We all have issues with this store!!! It's not clean, few rude employees and bitch of an owner! Tonight I had to go because I was asked to get it for someone. On Facebook and maps, it states they are open til 9, I was in line for 15 minutes in drive thru and when I went to do my order the girl said they were turning the oven off so they could close, I said it's 7:50, she stated they close at 8, ok, five but you still have 10 minutes til you close, so finally she took my order. After I pulled up and paid, they took another 10-15 minutes and shut the light out and I honked my horn and the white girl with long stringy mousy hair in a ponytail and black girl with same stringy hair actually argued with me and then the taller chunky black girl who cooked started yelling. And then they all 3 were going off at once, it was harassment! Then, as I was rolling my window up, the cook said we spit in your food n drink! Wtf!!!! You all want a fkn lawsuit???? Bit$&, you will get one! The owner is a bit$& to everyone including her employees so now her employees think it's ok to act like her yo the customers!!!! This has happened to others! read more

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absolutely terrible experience they charged me for a smoothie I didn't order, the lady taking my order was distracted and laughing, and completely botched my order. wrong sandwich and extra smoothie. they need to get some managment in there. I won't be going back. read more

At first time I went there. Excellent Thai salad and right amount of Thai dressing. Before that, by delivery, shrimp Carole salad yummy. But today, I treated my son smoothie and warp and myself Thai Chicken salad to go. Dressing cup was filled by 1/4, not filled up. Salad was cutting great but they put the stem scraps into the salad :( My son's smoothie was bland almost like watery. For this time, I rated one star. Please be considerate making meals the way you would eat yourself and for your family for customers. Maumelle is very glad to have Tropical Cafe in their community. read more

Central Arkansas' slowest TSC location! Prepare to spend half of your lunch break here, even if you are the 2nd person in line. Going to the Rodney Parham location might be faster, even if you live closer to this location. To make matters worse, they don't participate in local online ordering using the app so you can't order ahead! You just have to sit there and wait... and wait... and wait. Customer service is subpar. They don't blend the smoothies well. They still are chunky, hard to suck through a straw. Save yourself some mid-day irritation and go to a different location. This one needs some new management. read more

Love this beautiful new location. Always so nice and helpful. Food is great and smoothies are top notch.

The Maumelle location does not accept coupons. Which leads me to wonder why in the hell they even bothered mailing them to people in central Arkansas. Most of the franchises around here are owned by the same person. So apparently, he/she feels that their food is soooo much better than the other TSC franchises that loyal customers such as myself don't deserve any special offers. Honestly starting to question whether or not I will continue to frequent this place. The food is fine, and healthier than other fast food. But it is absurd to not accept coupons. I'm pretty angry about it, and now have a much lower opinion of the local franchises than I did prior to learning about this petty policy. Clearly the owner doesn't mind pissing people off. Which is fine, if he wants to run a subpar business and lose customers. I'll probably just go to Panera. At least I have no reason to feel that the owner there doesn't appreciate my business. To the owner of Tropical Smoothie Cafe in Maumelle, Arkansas I have this to say... YOU SIR, ARE AN ASSHOLE! read more

I ordered 2 smoothies and 2 sandwiches and the lady got visibly more irritated the more I ordered. They weren't busy either. Don't work in food if you don't want to make food? Also they should probably advertise they don't make food past 8. read more

I've ordered smoothies, and many wraps and Sammie's from The Maumelle Tropical Smoothie. Everything has always been good. The staff is very friendly, and efficient. I will keep coming by. read more

They don't honor national based coupons. Owner is very cheap.

Terrible customer service, worker was rude and seemed bothered by me being there. On top of the bad customer service, this location is extremely slow, and smoothies are mediocre compared to other tropical Smoothie Cafe locations. Will not return. read more

Was headed to grab a smoothie as usual after my workout, didn't think I would make it before closing but luckily I made it right at 8:54. Open sign was on and sign said they closed at 9. I understand they were closing in 6 minutes but the smoothie I usually get takes literally maybe 2 minutes to make. Also, in the middle of a pandemic I would think that any business would help, guess not. The girl working very skillfully ignored us. We waited until 9pm rolled around, and noticed a car behind us pulled up. So we pulled around and hear the girl come on the speaker "sorry but we are closed" but the whole 6 minutes we waited there she didn't want to say anything!! The worker deceitfully waited until 9pm so she could conveniently tell us they were closed. When I brought this up to her, she was very rude. Told us she didn't care and wasn't her problem. Asked for GMs number and she refused. VERY UNPROFESSIONAL, if I go there again and she is working, I will go else where. It's a shame people will treat others with such disregard, ESPECIALLY in a business setting!! read more

Every smoothie I've had here just tastes like strawberries. Had a watermelon mojito smoothie today. Tasted no watermelon, no mint, no lime. Only strawberries. read more

Ive been here 6 or 7 times and tried a new flavor of smoothie each time. About half were just bland tasting. Theres really no excuse for a $5 drink not to be good, especially if it doesnt have alcohol in it. Seriously though I used to live off Rodney Parham and would go to that location occasionally and it was always good. Also, the owner of this place is apparently too much of a tightwad to participate in the coupon campaign of the franchise. Come on. If I live 5 minutes from you and get your coupon in my mailbox, every once in a while let go of your kung-fu grip on the cash drawer and honor them. read more

Terrible food quality. Very slow service. Not worth your time or money. Big TS fan just not this location. Awful experience several visits. I give up on this location. read more

Tropical Smoothie mails coupons to Maumelle residents, but this location wii not accept them. read more

Tropical Smoothie Cafe - Why mail these to Maumelle residents if the Maumelle location refuses to accept them? - Juice Bars & Smoothies Near Me - Maumelle, Arkansas

I have eaten here once before, and the food was good. I work across the street once a week, so it is someplace I can go quickly when I'm working alone. I will never order from here again. I was trying to place a to go order. The phone was answered after nine rings with "Tropical Smoothie Maumelle" by a person who is obviously suffering from mononucleosis or some other form of severe exhaustion. As I was asking about a coupon, I was passed mid-sentence to another person with the "I don't give a crap" affliction. I have a coupon from the local paper, and was told they do not take coupons. They also do not participate in online ordering. read more

We went there at 11:00 on Saturday and went inside because there were three cars in the drive thru. We stood there five minutes without even being acknowledged by the two people working. We finally just left. At least say say hi, you'll be a minute, or take an order. Horrible service and I like the locations on bowman and Rodney parham. read more

Very slow, and customer service is mediocre. I guess it is just Tropical Smoothie maybe they can work on timing but the smoothie is always good. Sometimes my sandwich gets made slightly different depending on the workers maybe they could work on the consistency. read more

I have to echo all the other reviews in here about this location. I love tropical smoothie but hate this location! Owner is not nice. High turnover. Slow service, likely due to the high turnover, smoothies not quite right, I think they skimp on the ingredients. All in all I have tried several time here since it is close to work but after yesterday I am done. I will stick to other locations that are nice, clean, tasty and honor the National ap/coupons. I get that it's a tough business but don't run off the customers that will make it successful. read more

If i could give no stars, i would. i sat in the drive through from 8:38 until 9:04, when they close at 9. with 3 cars in front of me and instead of sending someone out to tell me they were going to close so i wouldn't waste 20 minutes of my time they waited until i finally got to the microphone & then told me they were closed. fucking terrible. if i did that shit at my job i would be fired. read more

Slowest service ever. I won't stop when I see even one car in the drive through because I know it will take over 20 minutes to get my smoothie. Go to the one on Cantrell or Chenal, they're much better and faster... and nicer to be honest. This location won't take coupons mailed out to locals. The food is inconsistent, the last time I ordered, the chicken was bad, the guacamole was brown and the lettuce was wilted. read more

Great service! The girl upfront was kind and cleaned the place up when she wasn't busy. Food was up to Tropical Smoothie standards and the wait was bearable. read more

I work across the street from this location so I eat here often. The food, smoothies and staff have always been good to me but the other day the girls went above and beyond. While I was waiting for my smoothie I had a customer pull up to my store so I had to leave without my order. I told them to just put it in the fridge and I'd come back for it and then I left. Net thing I know, one of the girls is walking in the front door of the store I work at with my smoothie. Above and beyond service and I really appreciate it. Thank you Tropical Smoothie of Maumelle and thank you Morgan for the great service. read more

Customers beware! Terrible location. Staff was playing on their cell phones while we waited 25 minutes in the drive through. We were given Our smoothies first and then had to wait about 15 minutes for our food. By the time we got home, our smoothies were starting to melt. My kid's quesadilla was burnt, and my flatbread sandwich had about five, one inch cubes of chicken in it. We called the restaurant to complain, and the on staff supervisor was no help. They told us to call the manager, who is also the owner, and she was no help. She told us to bring the food back because she wanted to see it. We took pictures of both the clock when we left the restaurant and of the food when we got home. She did not believe us and did not want to see the pictures. She wanted to check her own video cameras. We asked her if we could view the video tape with her, and she said no. She told us our quesadilla was not burnt. She told me my sandwich was standardized and what did I expect for a $5.49 flatbread? She even argued with us about where we live. We live approximately 4 miles away, but she insisted that we lived in a city 25 miles away because that is the city that showed up on her cell phone when we called her. I can't believe she argued with us over where we live because I think I know where I live better than she does! She couldn't even refund the total amount back to my credit card; she had to pay out the difference in change-that's right, I said change-from the cash register. When we told her we would not be back, she did not care. We attempted to notify the corporate office in Atlanta, Georgia and have not heard a response. Therefore we will not be avoiding just this location, we will be avoiding all locations. Too many options and I have too much disposable income to waste on garbage food and garbage service. Don't believe me? See attached picture. Customers beware! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Maumelle, Arkansas

Terrible customer service staff wasn't knowledgeable about the supplements at all, tried to use a gift card staff couldn't get to work. Told me to call to see why but couldn't give me a number to call. Long waits for food I really don't recommend this location read more

Zero stars is all this TSC deserves. They are ALWAYS slow and often inconsistent. Today, I ordered a Jamaican jerk wrap. When I received it, it certainly wasn't worth the $7 you pay for it. When I took it back inside and asked for them to either add more to it or remake it, the supposed manager absolutely refused to fix it or give me my money back. She then preceded to argue with me in front of the entire store. She needs to participate in the next training on customer service. Very poor service and my family won't be returning to this store. read more

Unfortunately, there is no option to give zero stars, but this place deserves its low rating. It has to be the slowest service of any TSC I have ever been to. The staff looked as if they are just going through the motions, and would rather be anywhere but here, as did I after waiting for about 20+ minutes for a smoothie and sandwich. The food was fine, once I got it; but, the wait is inexcusable. They weren't even that busy - three cars in line and two customers (counting me) in the store. Sheesh! read more

If I could choose 0 stars, I would! In short, we were never greeted, service was slow (we were the only customers), both of our wraps were wrong. When we went back in to get them corrected - we were told we were liars, the old white lady made me get the spat out piece of chicken from outside to PROVE to her there was chicken on my wrap (even tho I ordered it with no chicken), we were yelled at, cussed at, threatened, had a group of out of control young women screaming and cussing at me with their fingers in my face telling me "bye bitch, bye botch...". This is the worse Tropical Smoothie I have ever visited and was the worst I have ever been treated by a restaurant worker. This location should just be shut down. Disgusting and deplorable behavior. read more

This location isn't a very good Tropical Smoothie. One of their managers, Morgan, goes above and beyond to provide customer service. She is by far the best worker they have. She is one of the only assets. They have no consistency on smoothies or sandwiches. The Boss, Rita Clark, treats every customer as if they are trying to get something for free. She is rude and will argue with a customer. She's one of those my way or the highway types. She doesn't treat her employees well, and that reflects in the product and how the store is run. I wouldn't recommend. read more

This was my 3rd visit to Tropical Smoothie Cafe on Maumelle Blvd. and will be my last. I live in Maumelle and received coupons of which this location will not honor. Since I was there, I decided to get the smoothie and food anyway. I ordered the noodle bowl of which I have had before from the Breckenridge location. To my surprise it was served in small weird container and looked nothing like what I was suppose to get. Some of the ingredients were cooked to mush and unappetizing. I usually go to the one in Breckenridge Village since it is close to my employment and the food is fresh and service is fabulous and btw, accept all coupons. This Maumelle location is the worst. read more

The owner of this business is horrid. She doesn't accept coupons and she also doesn't keep gift cards in stock because she doesn't want customers to use them at her store because it chargers her a few cents every time a customer does so. I worked at this location for about 3 days. The owner would yell at me and get really annoyed and frustrated everytime I messed up-granted I was new, so I did mess up a little, that's to be expected. But it wasn't never anything major. I finally had my last straw one day when I was taking an order at the counter and the customer bragged to the owner that I did a good job taking his order. The owner proceeded to tell the customer, and I quote "Good, because I was going to take her out in the back and kill her if she didn't." Needles to say I was mortified. The customer looked at both of us like we were crazy. After that comment I didn't return to work. She was the worst owner/manager I have ever worked for. I rarely shop at this location for that reason but I live in Maumelle so it's hard to avoid sometimes. It seems like all of the employees there are rude, every time I go there. The seem like you're bothering them when you show up. I definitely don't recommend giving this rude business owner any business! read more

So very disappointed , I have gone to this TS for many years, sometimes a couple times a week. I order the same thing every time, today I placed my order and the guy (I have never seen there before) told me the price and it was more then it has ever been. When I pulled up to the window I asked him about that, he stated, that was the cost. I advised I have never paid that high of a price, and asked him to ask the lady in the back, she has taken my order many, many times. He stated, " Oh the old lady in the back, that is the owners mother, she has been ringing it up wrong." WOW... I adv. that the owner rang up that price to. He was very rude about it. I advised I would talk with the owner and he said, "fine." Never have I ever.. when I found chunks of plastic in my drink, I decided to give them a second chance. Well now I am done. The price was already much higher then the other TS and I was ok with that. I am not going to be treated like that by anyone. read more

I think the owner must skimp on ingredients. Their smoothies are very bland tasting. I've had smoothies at 3 other TSC locations and they are great. I've come back to the Maumelle location multiple times because it is close to my work but each and every time the smoothies are not good. They also do not accept gift cards nor do they accept coupons. Coupons I can sort of understand but gift cards?!! Really? Drive thru is always slow but guess what? So is standing in line inside their store. I ordered the Jerk Chicken wrap. It is supposed to have asparagus on it but when I brought it all the way back to my office to eat. It didn't have the asparagus in it. I called the store and was told by a male employee that the owner doesn't like asparagus....that's absolutely unacceptable. Why in the world would TSC let this franchise owner do what they wish? Doesn't this hurt the brand reputation? Avoid this location!!! read more