There were fibers in my smoothie and before that I was going to get a açaí but when I received it the lid of the bowl was dirty like they had reused it I would never recommend! read more

Tropical Smoothie Cafe - Fibers on top of the lid that I just got out of my drink SUNRISE SUNSET™ - Juice Bars & Smoothies Near Me - Lakeland, Florida

I ordered the Island Green detox without bananas. ( tasty & filling). Tropical Smoothie recently added Bowls, I ordered the Chia Oatmeal pudding, but it was bland. Needed more pudding. Chia Oatmeal bowl 2 out 5 ($8.19) Friendly Customer service Clean establishment read more

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Charged me for the acai bowl that they were out of and told me i couldn't get a refund.

Tried their turkey bacon ranch sandwich and loved every bite. The smoothies are for sure something to die for. read more

Tropical Smoothie Cafe - Watermelon mojito WATERMELON MOJITO® SMOOTHIE - Juice Bars & Smoothies Near Me - Lakeland, Florida

I put in an online order for pick up and when I arrived, I had to ask why my drink was not with the order. I was told that they were out of bottled water and all they had was Sprite and tea, both of which I cannot drink. the worker there did not offer an alternative for me, basically looked at me as though I was out of luck. I asked to get a refund for which she responded and said that I need to provide them my phone number so a manager can call me later to refund me. This is absolutely absurd. stay away from this place. They took my money and it is absolutely dirty inside. read more

The service is terrible, the overcharged me, and apparently are out of receipt paper AND lids somehow.

This place operations is not right. Mainly ran by kids that seem are not well trained. Long wait time and wrongly made smoothies. Be sure to check everything before you leave because there is a 95% chance your order is wrong. read more

Super busy during lunch time so order ahead or bring your patience. Everyone working here was pleasant even through the chaos of busy lunch hour. We just ordered smoothies today. Try the watermelon mojito!! Its super refreshing in this FL heat! read more

There was nothing good about this place. Facilities were filthy, Trash everywhere. Lettuce was hot, looks as if food is left out. Service could care less. Will not visit this location again. read more

Waited over an hour for my food. Store was full of people waiting for their food. Food was good.

Horrible!!! I have been ordering from the Lakeland 98N location for many years and I must say I have never had any issues until these last couple months. There must have been a change in ownership because the last couple orders that I have placed online were bad experiences. First off I ordered my food online on two different occasions recently and had to wait for them to make my shake, they acted as if they had no clue that I had an online order. Then they proceeded to give me my shake without the flat bread sandwich that I ordered with it so then I had to wait for them to make that. Second the pineapples come straight from the can which makes the whole shake taste like aluminum. The place and as not clean and looks like it could use a deep clean. This is so frustrating when you are used to what it was before read more

If zero stars was an option I would definitely have chosen that (coming from someone who works in food service) The staff is careless and unbothered. I have not eaten meat in 10 years and ordered plant based meat, but bit into my wrap to find I was chewing on chicken. Staff laughed about it with no concern. Smoothie was extremely sweet and only tasted of liquid sweetener. Ambiance was fine but we were clearly not the only people upset at the terrible food and service provided at this location. Tropical Smoothie needs to get something changed at this store quick before they loose a lot of patrons. read more

The morning crew were very friendly and professional. I received great customer service and they have gained a new customer.

Tropical smoothie is usually a good place to go. This location was very dirty. The floors were visibly stained and our shoes kept sticky to them with every step. The kitchen area looked like a total mess with dirty walls and dirty blender tops laying around. It looked like it hasn't been cleaned or just had any general upkeep done in a long time. I took my daughter to use the restroom and walked out immediately as the toilet looked like it hadn't been cleaned in weeks and there was a cigarette butt on the floor. read more

Seems like they are understaffed and the people that work here have 0 urgency. I don't understand how you work that slow when you have 15 people waiting for food and still have 10 people in line. read more

Great service! Lisa made a killer smoothie and has great customer service skills. Promote her!

Usually i would rather drive to brandon for tropical smoothie and didnt like the lakeland one. Today i went in with my friend and was greeted quick and nicely by Latandra, she was very nice and made great smoothie! The 3 cheese chicken dilla was great as well! read more

We use to love Tropical Smoothie but today will be our last time going. First all of the girl at the register was very rude. She acted like she didn't even want to be at work. She wore a mask and talked in such a low tone. I don't mind her being safe and wearing a mask but we literally couldn't hear her. When the smoothie machines start running she didn't try to talk louder. She was very frustrated that we had her repeat our order 3 times but we couldn't hear her. And we were glad we finally did because she had us down for additional items we didn't order. One of the meals we ordered was a kids grilled cheese. The sandwich was not grilled at all. The bread was like it just came out of the bag. Super soft and not crispy. I'm guessing it was microwaved to melt the cheese ... Everyone working was super young it didn't look like anyone was in charge. It use to be a great place to run and grab lunch but not anymore. It was very disappointing experience. read more

Tropical Smoothie Cafe - Grilled cheese - Juice Bars & Smoothies Near Me - Lakeland, Florida

I usually love tropical smoothie but this location is just not it. The smoothies we got just weren't good and the seating area was disgusting which really threw me off. Would not recommend this location. read more

Service was terrible kids workin barely speak and are unsanitary scratching there head and not watching hands or changing gloves terrible communication they had to redo my smoothie 2 times and it was busy and know-one was owning up to anything love tropical smoothie but managment needs to change the atmosphere and people working there ! read more

I was horrified. Masks are mandated because we are the Covid Capital of the world, but 4 out of 5 of the employees had their masks pulled down below their noses. I commented in a gentle way that the mask did no good beneath your nose and the girl at counter told me in a snotty voice that they needed to be able to breathe to make food. Excuse me?! Precisely BECAUSE they are preparing food they need to observe hygienic practices during a pandemic Only one employee was wearing her mask correctly with her nose covered. With coronavirus at record levels, you would think they might have some concern for the health of their customers since they tout themselves as a " healthy alternative". This was very upsetting since I have health issues and am trying hard to stay safe. I had to travel today and had hoped to find a safe meal here. I will NEVER eat at this place again! read more

I felt like my smoothie was not blended very well during my recent trip. There were small chunks of ice, which I don't recall from previous visits. It was noticeable as I felt I was constantly chewing on ice. As we entered the building I was not a fan of the smell. This location still reminds me of a hospital cafeteria. The food menu for some reason just never comes off as super appetizing to me, yet I have never spent the money for it. The prices are still up there but I do like the healthier smoothie options available. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Lakeland, Florida

First time trying this place out. The staff was polite, but didn't get many things correct. My wife and I ordered smoothies that were ready in minutes. I ordered the chicken pesto flatbread and my wife ordered the Baja chicken. We waited for 21 minutes (I checked the time on our receipt after my wife complained) and was astonished that no one checked on us just sitting there staring. I finally asked politely how much longer it would be. The gentleman spoke with the kitchen who stated they never got the order. The gentleman apologized and asked if we wanted it to go. I said we would just sit down and eat. Food was provided 5 minutes later in a to go bag that was not labeled. I actually was given a chicken chipotle club and have no idea what my wife was given. We just ate it and left. The smoothies and the flat breads were very good, just wish we didn't waste so much time sitting and being ignored :(. read more

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Terrible service. Walked in to see a young blonde girl behind the counter with a sourpuss on that nearly turned me away, had I not been so hungry. She was busy with an order but not so much as a "Be right with you." She looks like she hates her job and her life in general. There were two customers at the time we were there, but you would have thought it was the lunch rush because it was painfully slow and awkward standing in front of the register patiently waiting to be taken care of. When it was finally our turn, she mustered a "What can I get for you" that almost made me feel bad for ordering - because that would mean she had to actually perform work-related functions. Thankfully this is smoothie-making and not brain surgery. She mixed up our orders, which normally wouldn't be bad, but one had a soy ingredient - that my friend is terribly allergic to. Thankfully she didn't have any reaction but to not know your products well enough to deliver the proper one to the right customer is atrocious. Thank god this place is out in the middle of nowhere and I will never be back to this location in the near future. read more

i love this place!! the smoothies are soo gooddd and the workers are super friendly. calm environment love the music in the place.

Terrible setup over all vs the Orlando locations . Doesn't seem clean . Found a long piece of hair in my hummus wrap , very disturbing. Gross , I lost my appetite over all and could not eat it . Very disappointing . Unfortunately I don't live it the area and couldn't get my refund . read more

the worst location. It's too small for the amount of customers they get in this area. the employees are over worked and under paid (duh) even if they do have enough people working they are climbing over each other bc the place is so small. so understandably, the staff usually has a bad attitude. Not their fault tho it's poor management or something higher. read more

I've been going to this tropical smoothie for years now, and I've never had a problem with smoothies or any of the food that I've ordered here. They've been consistent in getting my order right, but they've also been consistent in their lack of customer service. I haven't had a necessarily bad experience but I don't think I've really ever seen someone smile or greet the customers with a warm welcome. On my recent visit, a customer in front of me ordered food only. One of the workers making smoothies asked if he ordered one and he said no. She then replied with something like "Ugh okay good, THANK YOU." Yeah, that deterred me from wanting to order a smoothie since now I knew how she felt about making them. I mean, you work at tropical SMOOTHIE.... read more

Great customer service! Would definitely recommend to friends and family! Many different flavors to choose from when it comes to the smoothies and the food is just delicious! read more

I have never in my life been in a DIRTIER Tropical Smoothie, much less a dirtier fast food restaurant in general. I love tropical smoothie, and love that I can rely on - clean, fresh experience and quality smoothie, but I actually almost walked out of this one feeling so gross even standing in there. Every surface was dusty, the floors probably hadn't been cleaned in a month. And unfortunately I had to use the bathroom which I had to hold my breath in because it was so nasty. Now I don't want to drink my smoothie. Love tropical smoothie, but this location really baffled me. read more

For my first time at Tropical Smoothie, I wasn't too disappointed. I hadn't heard too much about it but was always interested in stopping by. I came in to this location prior to a concert and ordered a Sunrise Sunset, no turbinado sugar, and a Thai chicken salad to share. The salad was good but it wasn't the best. For a quick and on the go little place, the meal was suffice. Only part that I was not so sure of was the lack of green smoothies. I hope they add some in the future. The cashier was also very sweet and helpful. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Lakeland, Florida

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So I honestly love Tropical Smoothie but I don't love this one. Let me start by saying this place isn't clean at all, I swear it looks like the ceiling is covered in mold and it was just disgusting. They have messed up our orders and had to redo them which took forever. There is horrible costumer service here sometimes, some of them just seem like they don't want to be there and are truly unhappy so they come off as very rude. They have a lot of work to be done here again starting with cleaning that store. read more

I love tropical smoothie ... guess everyone does because that how every review starts lol ... no greeting or no welcome ... that I'm used to cause their customer service is usually lame ... but the thing I don't understand is the seats ... these seats are so uncomfortable and they look so old ... I'm mean u can see the rust all over it ... smh ... you can do better ... who is the owner???? Make a difference please!!! Thank you read more

I use to love this tropical smoothie location unfortunately it has gone downhill. Customer service is horrible they have young unprofessional girls working there. Im not sure if they are unprofessional because they are so young and still need experience with customer service or they simply do not have manners. I'm all for hiring any type of age but make sure they have manners. Location is truly nasty. I was watching the girl grab the mango with her long nails which is truly gross, please wear gloves. Bathroom was also gross. I remember a few years ago recommending this place to all my coworkers now I rather drive to smoothie king for better customer service and better quality of food. Please fix this location! It needs help! It has so much potential and it's located in a great spot but if customer service is garbage and quality of food is not good along with no cleanliness then you won't have my business nor my family members because I will warn them to think twice before eating there or having a smoothie. Quality, cleanliness, and customer service is priority. read more

Love tropical smoothie although I don't go as much because the smoothies are a little pricey especially when you get an add-in. I wish they had two size options because I don't always want a large smoothie for $7. It is really big and I often end up throwing more than half out. It is still good though and when I get coupons in the mail I usually pay a visit! read more

I just have had nothing but a poor experience at this location of Tropical Smoothie. This recent trip was so frustrating, I finally am leaving a review. The restaurant opens at 11am, and this time we arrived a few minutes early so we waited outside. An employee came up right at 11am and a co-worker unlocked the door for her. They both saw us and neither acknowledged our presence or held the door for us. I opened the door that had just closed in our face and walked to the cash register to order. We just got blank stares as we ordered and very little help. Then I look over and see their bananas for the day are all totally brown (the stack peeled, cut and ready to go in smoothies). So I didn't order a smoothie with banana. My son got a Buffalo Wrap and it was also disgusting, with way too much sauce and wilted, nasty lettuce. He could barely eat it. He ended up pulling out the chicken. My smoothie has so many ice chunks I can barely drink it from the straw. Very disappointed as I have been many times in the past. read more

I have been to another location before that was great! This was mine and my daughter's first time here. The service was horrible and the place wasn't clean at all. There was garbage on the floor while the place was not busy and there were about 5-6 workers behind the counter just talking. The cashier got both of our orders wrong for food even after she repeated correctly what we had ordered. I ended up not wanting anything because they seemed like they couldn't accommodate my request but added it to our order anyway. My daughter ordered the three cheese quesadilla and they added chicken anyway. We took the order to our car and ate there because the place was so dirty. We didn't want to go back in so we just ate what we got. I will never go to this location again and sadly if it's going to be the same way at other locations we will not be back and choose other restaurants that have good customer service and cleanliness. No, I don't recommend this restaurant. read more

Great food, service was fast. Lots of help on hand to get us taken care of. I love the bbq chicken flat bread they have along with the blueberry bliss smoothie. I do recommend this location if you are in the area. read more

I always come here when im too lazy to make my own lunch and bring it to work. The girls there are nice and it gets busy sometimes but the food is always great and so are the shakes. The prices re a little crazy but im assuming since they make everything "fresh" its going to add to the price. I probably will be back my job is next door lol. read more

Good smoothies and flat bread sandwiches. Loud music but tolerable.